Bluestone Product Catalog
Bluestone Technical Support is designed to meet your needs through a variety of support options and a staff of highly technical industry experts. Bluestone Support Engineers are seasoned developers, capable of solving your most difficult development problems in a timely, efficient manner.
At Bluestone, we take Technical Support very seriously. We have invested heavily in technology, Training Key Features and Benefits
Our support infrastructure is state of the art. A suite of advanced applications allow us to track not only the details of your current and past cases, but to leverage the thousands of cases handled for other users - users that are facing the same questions and problems as you. This wealth of information is available on every Support Engineer's desktop.
Bluestone Technical Support is always striving to improve. Your opinions matter to us. That's why we conduct several quality surveys each year. Of course, you need not wait for a survey! Please feel free to ask for our Manager of Customer Service if you have any questions or concerns regarding the quality of support you receive.
Bluestone offers the following support membership options. NOTE: not all options are available for all products. Your Bluestone Sales Representative can provide exact pricing and availability schedules.
Startup Support: Installation, licensing, and configuration support via phone, Email, and FAX for 30 days after product purchase. This Support Offering is FREE with all Bluestone product purchases.
Update Support: Ideal for the X11, Motif, or DPS-NX runtime user, this option provides free updates of the software upon request. Available on X11, MWM, and DPS-NX only. One year agreement.
Developer Support: Hotline Support. Full access to Bluestone Support Engineers via phone, Email, and FAX. Includes minor product updates to products released during the term of support membership. One year agreement.
Super Support: Our most popular Support Offering has all the features of Developer Support plus FREE major upgrades to eligible products released during the term of support membership. One year agreement.
Support Offerings
Bluestone Product Catalog - 07 JUN 95
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