COMMAND API Gateway provides the basic software necessary to integrate third-party network management platform and application software with COMMAND 5000. The COMMAND API Gateway provides bi-directional integration links which deliver a proactive problem management solution that includes application cut-through, event correlation, database synchronization, and process control. This allows network managers to deliver a higher quality of service to end users on the network.
A typical COMMAND scenario starts when the logical management platform notifies COMMAND of a network alarm or failure. Using the "physical locate" portion of the bi- directional integration link, the exact location of the device is automatically displayed in COMMAND, allowing the network manager to generate a circuit trace associated with the failed network element. COMMAND provides a detailed graphical view of the equipment and users impacted by the problem device. The network manager can utilize COMMAND to retrieve detailed information about the physical aspects of network devices, such as the number of connections on routers, the connectivity matrix of hubs, workstation manufacturer, model and ID numbers, etc. Information about passive devices can be accessed as well, including connector ports and pins, cable pairs and strands, patch panels, punchdown blocks, wall jacks and cable raceways. Most importantly from a quality of service standpoint, the integration links make it possible to identify all users impacted by a problem on a specific network device.
The network manager can then use COMMAND's API Gateway to query COMMAND HelpDesk to start a problem resolution workflow process. This may include querying for outstanding trouble tickets, requesting a trouble ticket history report, and assigning a technician to fix the problem. COMMAND automatically populates new trouble tickets with network device information such as device name, location, address, port, and circuit trace, thus eliminating costly data entry errors and speeding problem resolution.
A COMMAND circuit trace details all elements on the network, including non-SNMP devices, connectivity and other elements that constitute the tangible network. Through COMMAND API Gateway, active event information is passed from logical network management platforms to COMMAND. COMMAND's Network Alarm's task will be to correlate a user-selected color with each specific event so that COMMAND's schematic circuit traces, which display all network elements, can display active status information on each SNMP device in the trace. This aids in the problem isolation and resolution process. Once a problem is resolved on a network element, COMMAND's bi-directional integration links automatic send status updates to the HelpDesk application and to the logical management platform so that the current status of network elements can be reflected in the database and displayed graphically.
Solaris version: 2.4
Solstice application/version: Solstice SNM 2.2
Types of integration: Console Menu Interface, Data File Integration