SUPPORTlink services helps companies monitor, manage, control, and optimize networks and desktop systems through a spectrum of network management tasks:
Fault management: detecting network faults on managed devices; isolating and resolving the faults in the shortest amount of time possible. Performance management: monitoring performance of managed network devices to determine device thresholds and performance bottlenecks. Change management: providing information to assist in the adding, moving, or deleting of nodes, lines, data-paths, and access devices.
Security administration: reviewing network security, such as user rights, file access and resource access, during system audit and periodic reviews. Resource administration: maintaining an inventory database of managed devices to aid in the diagnosis of network events and assist in the detection and resolution of network faults SUPPORTlink manages all or part of your environment including: servers, peripherals, hubs, bridges, routers, and desktops. SUPPORTlink service is non-obtrusive and can co-exist with Solstice SunNet Manager management platform. SUPPORTlink is offered in two ways: On-Site - Allerion will integrate the SUPPORTlink Network Control Center and the associated management tools on your site, train your personnel in its operation and provide on-going support. Remote - A service bureau approach that allows you the ability to provide first-rate network support without investing resources in network management tools.
Solaris version: N/A
Solstice application/version:N/A
Types of integration: Console Menu Interface, Data File Integration, Uses Agent API,
Uses Manager API