Solstice Partners


Help Desk Solutions: SunService

Company: SunService
2550 Garcia Avenue
Mountain View, CA 94043
Telephone: 800-USA-4SUN or 415-968-1300
Fax: 415-969-9131

Product Name: Sun Help Desk System Installation Service

Product Description: With the Sun Help Desk System Implementation Service(sm), Sun's help desk experts will implement the Sun HelpDesk Tools(tm) including planning, installation, and customization of work flow rules, schemas, menus, and reports. First, a SunService team works with your staff to determine specific requirements and design a custom implementation plan. Then, using Sun HelpDesk Tools, the team implements the design. A working model is developed so the system design can be verified prior to final installation. The final installation is completed and then documented for the customer's reference. The customer's help desk support staff is also coached on the working of the Sun HelpDesk tools as implemented. The following are key deliverables:

Solaris Support: Solaris 1.x, Solaris 2.x

Availability: Australia, Canada, France, Germany , Italy, Japan, Spain, Switzerland, United Kingdom, United States. Also available in other areas, contact local sales representative.

Language Support: Service supported in local language.