Product Name: Scopus for the Help Desk
Product Description: The Scopus product family is an integrated set of customer-centric information tracking and management applications designed to help companies build long term competitive advantage. Scopus has created a unique group of applications designed to meet the needs of large-scale internal Help Desk environments. Scopus for the Help Desk improves the responsiveness of your Help Desk staff and the quality of the support they deliver. The call tracking and workflow management capabilities of SupportTEAM can be augmented with NetTEAM (for network management integration and trouble ticketing), TeleTEAM (for telephony integration) and AssetTEAM (for end-user product configuration information) in a modular manner. Scopus is used by companies like Lehman Brothers, Sybase, US Bank, Lockheed CalComp and many others to address today s complex world of muti- vendor support.
All Scopus modules leverage a core set of technologies that support integrated text search and retrieval, remote access, automatic worldwide data replication, workflow management, application customization and integration with third party tools. Each application can be easily tailored to capture both the information flow and business rules that work best for the organization using graphical tools, without the need for any source code modifications.
Scopus supports industry standard relational databases (Sybase and Microsoft SQL Server and ORACLE), graphical user interfaces (Motif, Windows, Macintosh, X), and platforms (UNIX workstations, PCs, Macintoshes, X-terminals).
Solaris Support: Solaris 2.3 and 2.4
Availability: Scopus' products are distributed through a direct sales force in North America and the UK and through distributors in Europe and Asia.
Language Support: US/UK English. Plans for European language support in 1995.