Solstice Partners


Help Desk Solutions: Remedy Corporation

Company: Remedy Corporation
1505 Salado Drive
Mountain View, CA 94043
Telephone: 415-903-5200 or 415-903-9001
Email: info@remedy.com

Product Name: Action Request System 2.0

Product Description: The Action Request (AR) System from Remedy Corporation is the leading client/server application for enterprise Help Desk automation. The AR System tracks support requests for problem management, change management, asset management and a variety of other Help Desk functions. It can be fully distributed among a network of UNIX systems, PCs, Macintoshes and ASCII terminals, providing a "virtual" help desk for distributed workers. The AR System combines a full suite of problem resolution aids with an ability to integrate with all major third-party management tools, including the standard network management platforms. This allows the AR System to easily span from workgroup support to enterprise management.

While the AR System is provided as a complete help desk application, all of the included forms, menus, and work-flow descriptions are fully customizable and tailorable by the end-user using graphical tools. Features include automatic problem submission, automatic delegation and escalation, support for the major SQL databases, a desktop "beeper" for notifications, and fully documented application programming interfaces.

Remedy Corporation develops and markets the most versatile client/server applications for support and business processes. The products are highly tailorable, run on all popular environments, integrate easily, and offer outstanding value.

Solaris Support: Solaris 1.x, Solaris 2.3 and 2.4

Availability: Worldwide

Language Support: US English