Solstice Partners


Help Desk Solutions: Legent Corporation

Company: Legent Corporation
575 Herndon Parkway
Herndon, VA 22070
Telephone: 800-676-5468
Fax: 703-834-5689

Product Name: Paradigm/XP

Product Description: Paradigm/XP is designed to automate the help desk and simplify the management of networks and distributed systems. Paradigm/XP combines a powerful inventory application with a capability for modeling the associated work flows and processes involved in systems and network management. It also integrates with SunSoft SunNet Manager to automatically create incident reports. By using Paradigm/XP, management can optimize responses to systems problems, increase systems availability, and free valuable resources for proactive management tasks.

Paradigm/XP is a complete trouble ticket management package that includes ticket prioritization; automatic escalation; automatic notification to users, administrators, technicians, and vendors; action plans for multi-step progress and resolution; trouble ticket history and analysis; user controlled filtering and automatic capture of network events; vendor contract management facilities; templates to automate repetitive tasks; and tailorable automation features to complement user-unique operational processes.

Solaris Support: Solaris 2.3 and 2.4

Availability: Worldwide

Language Support: US English, German, French, Japanese