Troubleshooting
If you're having trouble running Aargon Deluxe or the
Aargon Deluxe Demo then we recommend you try the
following.
1) Check readme.txt for Aargon Deluxe. This is available from the
start menu. It will have the very latest information.
2) Check the 'Known Bugs / Problems' section below to see if
your problem is listed.
3) Check the support pages on our web site at http://www.twilightgames.com
4) Contact support@twilightgames.com and ask
us for help.
We've done everything we can to make sure that the program
is bug free. However, due to the large variety of systems, video cards,
Windows versions, and sound cards it's very difficult to
test in such a way that we're certain the game will run
well on all systems. Below is a list of issues we are
aware of and how you might fix them.
CD Player, and DirectX : There is a known incompatibility
with DirectX and Windows2000. If you are running the game in 256 color
mode and the have Windows CD player in your system tray the game may
minimize at startup. There are two solutions to this. You can switch your
desktop mode to hicolor or true color mode (recommended) or you can
disable cd-player when running Aargon. You may maximize CD player so
that it is displayed on the desktop as well as in the system tray. This bug
can be seen in most commercial games as well as Microsoft's own game
programming examples. To change your display mode you can right click
on your windows desktop and select properties. Select the settings tab.
Different video card drivers will display a different set of options at this
point. There is usually a section called color. You want to select True Color
(sometimes referred to as 24 or 32 bit color), or Hicolor (sometimes referred
to as High Color or 16 bit). If you are running an older or slower system or
your video card is slow you should choose Hicolor first as it will generally
run faster.
Aargon Runs Too Slow! : If you have an older slower
computer, you can speed Aargon up by turning off the music
in the options panel before starting. Turning off sound
effects may also help.
Music And Windows NT 4 : DirectMusic is only supported in
DirectX versions 6.1 or greater. The highest version of DirectX
released by Microsoft for NT 4.was DirectX 3.0.Therefor
if your are running the game under NT 4.0 Music will be disabled.
There is no fix for this unless you upgrade to Windows2000 which
supports newer versions of DirectX. Other than that the
game should run fine without Music.
When I try to use the editor I get a message saying that I need HiColor
or TrueColor on my desktop but my desktop IS set to use HiColor or TrueColor!
If you see this error, chances are that your display driver is out of date. Contact
your video card manufacturer to get the latest drivers.
I see a message box that says 'Oops!' : If a severe error occurs while
running the game you will see this box with a 1 line description of the error.
The guidelines below may help you to remedy the problem:
Error 1: Required file missing -- The program or one of its components is
installed incorrectly. Try completely uninstalling the game and then
reinstalling it. Note: If you have purchased the full version of the game,
you will need to apply the upgrade patch after reinstalling the demo version.
Error 2: Cannot set display mode -- Aargon Deluxe requires a minimum of
800x600 pixels and 16 bit color resolution. If you see this error, either your
video card does not have enough memory or the driver is installed incorrectly.
Contact your video card manufacturer to get the latest drivers.
Error 3: DirectX Initialization failed -- Aargon Deluxe requires a
system add-on called DirectX. This add-on only comes with
Windows 95 or greater, WindowsNT 4.0 or greater, and Windows 2000. Contact
your software vendor to make sure that you are running an operating system
that supports DirectX. Also, make sure that you are not running in safe mode
and that your video drivers are properly installed.
Error 4: Unexpected video mode switch -- This error can indicate that
another application is interfering with the normal operation of Aargon Deluxe.
See the comments above about CD Player for more information.
Error 5: UNHANDLED EXCEPTION -- If you see this error, it is probable
that the program or one of its components is installed incorrectly. Try uninstalling
the program and then reinstalling it. Note: If you have purchased the full version of the game,
you will need to apply the upgrade patch after reinstalling the demo version.
(back to index)