Why won't iBank upgrade my data from version 1.x?
If you are trying to import data from iBank 1, but the Setup Assistant won't recognize your old data, follow these steps:
- Quit iBank 3.
- Make sure your old iBank data is located here: /Users/yourUserName/Library/Application Support/IGG Software/iBank/ (be sure to replace yourUserName with your Mac OS X login name). If you had your iBank 1 data stored somewhere other than this default location, move it back.
- Launch iBank 3 and run the Setup Assistant again. Click "Upgrade" and follow the prompts to import your iBank 1 data.
If the "Upgrade" button in the Setup Assistant is still grayed out, try this next:
- Quit iBank 3.
- Download and (re-) install iBank 1.5 from our website.
- Launch iBank 1.5. Make sure your data is accessible.
- Quit iBank 1.5.
- Launch iBank 3 and try again.
If that still doesn't work, try one more thing:
- Quit iBank 3.
- Delete your preferences file, located here:
/Library/Preferences/com.iggsoftware.iBank.plist
/Users/yourUserName/Library/Preferences/com.iggsoftware.iBank.plist
- Launch iBank 3 and try again.
One of these steps should fix the problem. If you try all these things and are still unable to upgrade your data from iBank 1.x, contact us and we can try to help.
For more information about upgrading data, see Using the Setup Assistant.