Ordering Information

Ordering Information

To get to an Order Form click here.

Guarantee
Your satisfaction is 100% guaranteed. If you are unsatsified with a publication you purchased, you may return it for an exchange, credit, or full refund. For your convenience, necessary forms for returns are included with your shipment. This guarantee does not cover special requests requiring photocopying or orders from bookdealers.

Your satisfaction is of utmost importance to us. We are aware that customer input is the basis for continuously improving our service to you. We welcome your suggestions.

Ordering Methods

There are four easy, convenient ways to order:

  • Telephone
    Call SAE Customer Sales and Satisfaction at (412)776-4970. Orders can be placed Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. Telephone interpretation services are available. If needed, please ask the Customer Sales Representative handling your call for an interpreter to join your conversation.

  • Fax
    Fax a completed order form to (412)776-0790. Orders can be placed 24 hours per day! To prevent duplicate charges, do not mail the order form if you have already faxed it to us.

  • Mail
    Mail a completed order form to Dept. 4195, SAE, 400 Commonwealth Dr., Warrendale, PA 15096-0001 USA.

  • Telex
    Contact us via telex at 866355 (SAE in WNDE).
  • Have this information ready when you place your order by phone, fax, mail or telex.

    Payment Options
    We accept checks drawn on U.S. banks in U.S. funds, money orders in U.S. funds, purchase orders, and the following credit cards as forms of pre-payments: VISA, MasterCard, American Express, Diners Club, and Discover.

    If you are paying by purchase order, please attach the order form.

    We are unable to accept checks drawn on foreign banks and funds other than U.S.

    Proforma invoices will be sent upon request for a $5.00 service charge.

    Handling Charges

    The following charges apply:
    Order Amount Handling Charges
    $0.01-$50.00 $4.50
    $50.01-$125 $7.50
    $125.01-$1000 $9.50
    $1000.01 or more $15.00

    Standing orders and deposit account orders are exempt from handling charges.

    Handling charges are subject to change without notice.

    Shipping Options

    SAE typically ships orders via RPS. We also ship via U.S. Mail, Federal Express, and UPS. We can ship as quickly as overnight if you need it.

    For most orders, SAE pays regular shipping costs. If you request expedited delivery, a shipping charge will be added to your order.

    For guaranteed delivery in 3 days, specify Federal Express as your desired shipping option. The cost is just $5 for most domestic orders (1-5 lbs.) plus the regular handling charge. Call SAE Customer Sales and Satisfaction at (412)776-4970, and we will be happy to help you determine the best shipping option to meet your needs.

  • Fax Delivery
    When you need information immediately, SAE will deliver your documents by facsimile transmission. The cost for this convenience is $2.75 per page, plus the cost of the document and any applicable handling charges. To place your order by facsimile, simply call 412/776-0790.
  • All orders that are being shipped outside of the United States or Canada must pay an additional $10.00 surcharge.

    Pricing and Tax
    Prices are subject to change without notice. All orders will be shipped at current prices. All PA residents must add 7% sales tax (6% state; 1% county) to their orders unless a tax exemption certificate is on file. All Canadian residents are subject to a 7% goods and sales tax (GST).

    Quantity Discounts
    Quantity discounts are available for many of our publications. Call SAE Customer Sales and Satisfaction for more information

    Standing Orders

    SAE publishes a number of books and technical papers on a regular basis, enabling you to establish standing orders.

    By establishing a standing order, you will receive those products as soon as they are published . All you need to do to establish a standing order is send us a purchase order stating the books you would like on a standing order basis and the rest is up to us. For complete details on what standing order options are available to you, call SAE Customer Sales and Satisfaction at (412)776-4970.

    Deposit Accounts

    Start an SAE Deposit Account and save valuable time and money!

    SAE Deposit Account subscribers initially deposit a minimum of $400 to their account, and are then assigned an account number. Automatically, as a Deposit Account holder, you'll receive a 10% discount off the list price of many of our publications and will not be charged handling costs. With each purchase, you simply "draw against" the deposit. An invoice will accompany each order, showing purchasing details and the account balance. A minimum balance of $250 must be maintained. To start your SAE Deposit Account, call SAE Accounts Receivable at (412)772-7183.

    SAExpress-Global Document Service




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