Read Me First

See also

Before You Contact Technical Support

How To Contact Technical Support

Hardware Manufacturers Contact Information

*********************************** CAUTION - DISCLAIMER ***********************************

NOTICE: Mindscape, Inc. will not be responsible for any damage or other consequences resulting from changes made to system configuration files. You make any changes at your own risk.

Even if you are familiar with modifying your system and/or files, first print out a hard copy of the topic Before You Contact Technical Support, and make backup copies of any files you intend to modify.

*********************************** CAUTION - DISCLAIMER ***********************************

Take notes as you go through the ten steps in Before You Contact Technical Support. Should you need to contact Technical Support, this information will be necessary.

Before you try the ten steps, please contact Technical Support’s Automated 800 Line. This line answers commonly asked questions.

1 (800) 409-1497


Before You Contact Technical Support

See also

Read Me First

How To Contact Technical Support

Hardware Manufacturers Contact Information

This topic presents ten basic steps you can take before you contact Technical Support. Please open the File menu and click Print Topic. A hard copy of this topic is useful, since you will be working with your system and restarting your computer.

1.	CHECKING THE HARD DRIVE FOR PROBLEMS

A.  Run the program Scandisk on the C: drive (and the drive where this program is installed, if it is not drive C:). To run Scandisk, click from the Start menu, to Programs, to Accessories, to System Tools, to Scandisk. Fix any problems Scandisk detects.

B.  Run the program Disk Defragmenter on the C: drive (and the drive where this program is installed, if it is not drive C:). To run Disk Defragmenter, click from the Start menu, to Programs, to Accessories, to System Tools, to Disk Defragmenter. If your hard drive is fragmented by even 1% it is important to run this program. Click Start to proceed.

Note: If Scandisk or Disk Defragmenter is not a option from your Start menu, then this utility may not be installed in your machine. Consult your Windows 95 documentation for installation instructions.

2.	CHECKING THE SYSTEM FILES

Caution: The following steps walk you through editing some of your computer’s configuration files. Caution should be used.

From the Start menu, select Run. In the Open command line, type SYSEDIT and press Enter.

SYSEDIT displays the contents of your AUTOEXEC.BAT, CONFIG.SYS, WIN.INI, SYSTEM.INI, and other miscellaneous .INI files.

Please take Steps A, B, and C below to check and correct system files, as needed.

A.	Checking the AUTOEXEC.BAT File

In Windows 95 the SET TEMP= line loads up at startup through the IO.SYS as SET TEMP=C:\WINDOWS\TEMP. For this reason, the SET TEMP= line is not necessary in the AUTOEXEC.BAT. Check your AUTOEXEC.BAT for any additional SET TEMP= lines. If you find any additional SET TEMP= lines, then temporarily REMark them out, by placing a REM at the beginning of the line.

Example:

SET TEMP=C:\TEMP

becomes

REM SET TEMP=C:\TEMP

Save changes, using the System Configuration Editor File menu, Save command.

B.	Checking the CONFIG.SYS File

In the CONFIG.SYS, see if you have FILES= and BUFFERS= lines.

In Windows 95 these lines are not necessary, as they are pre-loaded through the IO.SYS. If they are listed, make sure their values are not below Microsoft's defaults of FILES=60 and BUFFERS=30. These values can be higher, but lower values could cause memory problems.

Save changes, using the System Configuration Editor File menu, Save command.

C.	Checking the WIN.INI File

In the WIN.INI, under the [WINDOWS] section, look for the LOAD= and RUN= lines. When Windows 95 loads up, these lines may load up extra drivers or programs into Windows that might not show up in the Close Program Box.

If these lines are not empty, then temporarily REMark them out, by placing a semicolon (;) at the beginning of the line.

Example:

LOAD=C:\MSINPUT\POINTER.EXE NAVTSR

becomes

;LOAD=C:\MSINPUT\POINTER.EXE NAVTSR

Save changes, using the System Configuration Editor File menu, Save command. Then click File again, and choose Exit.

If no changes were made, click File then Exit.

3.	RESTART MACHINE (SHIFT KEY OPTION)

Even if you didn’t make any changes, restart your machine now. From the Start menu, click Shut Down, then choose the Restart The Computer? option. When you see the Windows 95 logo appear, hold down the left Shift key, until Windows 95 fully loads. This helps prevent some memory resident programs from loading into Windows 95.

Note: This is not the same as booting into Safe Mode.

4.	CLOSE PROGRAM BOX

Check for other programs running in the background. This is the most common cause of problems you may encounter. To open the Close Program Box press Ctrl+Alt+Del (just once).

If the Close Program Box lists anything other than Explorer or Systray, highlight the item and click the End Task button. This temporarily unloads the program from memory, until you restart Windows 95. Repeat this procedure as necessary, until only Explorer or Systray are left.

5.	CHECKING FREE HARD DRIVE SPACE

Open My Computer and right-click the hard drive icon (usually the C: drive or the drive where Windows 95 is installed). Click Properties. The Properties window appears.

Make sure there is about 30 MB of free uncompressed hard drive space. Windows 95 uses this free hard drive space to create "Virtual Memory" for the program to run.

6.	CHECKING VIDEO DISPLAY DRIVER

Click from the Start menu, to Settings, to Control Panel. In the Control Panel window, click the Display icon. In the Display Properties window, click the Settings tab. The Display Properties window refreshes as shown below.

Note: Take extreme caution in making any changes to your video card drivers. Unless you are familiar with changing your display driver, Mindscape strongly recommends following the instructions as outlined in your video card manual or contacting the video card manufacturer or computer company for assistance. If you choose a incorrect video card driver, you may find your Windows screen corrupted.

Please take steps A, B, and C below.

A.	Verify you are running 256 colors (resolution should not matter, but we generally recommend 800x600 or 640x480). Check the system requirements for the Mindscape program you are running and make sure your video resolution is set accordingly.

B.	Click Change Display Type. On the following screen, check the Adapter Type, Manufacturer, and Version.

Do you have the current version of the video drivers? As most companies update their drivers several times a year, Mindscape recommends checking with the video card manufacturer or computer company regularly. Earlier software drivers for your video card can cause conflicts (GPF's, Lockups, and so on) with the software you are running.

Note: Windows 95 video drivers start with version 4.00.

Does the Adapter Type listed match the name of your video card? Does the Manufacturer match the name of your video card manufacturer? Most video card drivers are named after the name brand of the card. If the driver listed is not the name of your video card and/or the manufacturer of the driver is not the manufacturer of your video card, you may be using the wrong driver. Contact your video card manufacturer or computer company for verification.

7.	DEVICE MANAGER CONFLICTS

On your Windows 95 screen, right-click the My Computer icon. Now click Properties. The System Properties window appears. Click the Device Manager tab.

The Device Manager shows all hardware in your machine that is recognized by Windows 95. Look for a yellow exclamation point next to one or more of the hardware components listed here. A yellow exclamation mark essentially indicates that the device is not working properly; either because it was setup incorrectly or because of a conflict with something else on the system. In such a case, you should contact your computer retailer or manufacturer of the device in question for further assistance.

8.	CHECKING THE SWAP FILE

Step 8 took you to the System Properties window (right-click My Computer, then click Properties). Now click the Performance tab. Click the Virtual Memory button. Make sure the following option is checked:

|X| Let Windows manage my virtual memory settings (recommended).

9.	DELETE AND REINSTALL

After everything has been checked, verified, and changed if necessary, it’s time to delete and reinstall the program. If the program installed incorrectly or became unstable after it was installed, reinstalling on top of the program keeps that instability. Therefore it’s important to uninstall or delete the program from the hard drive before reinstalling.

TO REMOVE A WINDOWS 95 NATIVE PROGRAM

Click from the Start menu, to Programs, to the program title folder. Once the program’s icons appear, double-click the Uninstall icon. Follow the onscreen directions.

If this is a CD-ROM program, insert the CD and select Uninstall from the program's splash screen.

When you reinstall the Mindscape program, make sure you answer Yes to any upgrade questions the program's install asks.

TO REMOVE A WINDOWS 3.x PROGRAM

Open My Computer, double-click the hard drive icon, and drag the Mindscape program title folder to the Windows 95 Recycle Bin.

Note: The program files will not be fully erased until you empty the Recycle Bin. To empty the Recycle Bin, right-click it and choose Empty Recycle Bin.

When you reinstall the Mindscape program, make sure you answer Yes to any upgrade questions the program's install asks.


How To Contact Technical Support

See also

Read Me First

Before You Contact Technical Support

Hardware Manufacturers Contact Information

Mindscape USA

Mindscape UK

Mindscape Australia

Mindscape Germany

If the ten steps in Before You Contact Technical Support did not resolve your problem, it’s time to contact Technical Support. Please open the File menu and click Print Topic. Have the following information ready:

1	Answers or verification to everything tried in Before You Contact Technical Support. Include all values you are asked to check.

2	Copies of your CONFIG.SYS, AUTOEXEC.BAT, SYSTEM.INI, and first page only of the WIN.INI files. You can have these ready in printed form (for telephone discussion or mail) or as text only files (for E-mailing).

3	Device Manager Printout. (In Device Manager, click Print and select the option All Devices and System Summary.)

4	List of all items in your Startup folder. (Click from the Start menu, to Programs, to Startup.)

5	Name of the Mindscape program.

6	Version of the program.

7	Media type: CD-ROM or diskette.

8	Platform of program: Windows or Windows 95.

9	Exact problem and steps necessary to reproduce it. Include any error messages. Be as precise as possible in describing the problem and where it happens.

10	Computer make and model , such as IBM Aptiva, Packard Bell Legend, and so on.

11	CPU chip and speed, such as 486 DX4 100, P90, and so on.

12	RAM [memory], such as 8 MB, 16 MB, and so on.

13	Video Card Manufacturer and model number, such as Diamond Stealth 64 PCI, Cirrus Logic 542x, and so on.

14	Sound Card Manufacturer and model number, such as Creative Labs Sound Blaster 16 PnP, Ensoniq Ultrasound, and so on.

15	CD ROM Drive Manufacturer and model number, such as Texel DM 5924 external, NEC 6x, and so on.

16	For print problems: Printer Manufacturer and model number, such as HP Laserjet 4 Plus, NEC Silentwriter model 95, and so on.

17	For modem problems: Modem Manufacturer and model number, such as US Robotics Sportster 14,400, Hayes Accura 14,400, and so on.

18	For network problems: Network name and version, such. Novell Network version 4, Lantastic, and so on.

If you have any further questions, please contact Mindscape directly at the office nearest you:

Mindscape USA

Mindscape UK

Mindscape Australia

Mindscape Germany


Mindscape USA

800 Automated Support: 	800-409-1497  24 Hours

Phone:	415-898-5157  8:30 AM - 5:00 PM Pacific Time

Fax:	415-897-5186  24 Hours

Mail:	88 Rowland Way

Novato, CA 94945

attn: Tech Support

Online Services

Internet: Web page:	http://www.mindscape.com

TS-Email:	Support@mindscape.com

America OnLine:	keyword=MINDSCAPE

CompuServe:	GO MINDSCAPE


Mindscape UK

Note: For support of Mindscape programs in German, please contact Mindscape Germany.

Phone:	44-1-444-239-600  M-F 9.30-13.00 and 14.00-16.30

Facsimile:	44-1-444-248-996  24 Hours

Mail:	Mindscape International, UK

Priority House, Charles Ave.

Maltings Park, Burgess Hill

West Sussex RH15 9PQ

ENGLAND

Online Services

Internet: Web page:	http:\\www.mindscapeuk.com

TS-Email:	Uktechsupport@mindscape.com


Mindscape Australia

Phone:	61-2-899-2277

Facsimile:	61-2-899-2348  24 Hours

Mail:	Mindscape International, Australia

5-6 Gladstone Road

Castle Hill

New South Wales 2154

AUSTRALIA

Online Services

Internet Email	73414.470@compuserve.com


Mindscape Germany

TECHNISCHE UNTERSTUTZUNG

Falls bei dieser Software technische Probleme, wie z. B. Funktionsstorungen auftreten, setzen Sie sich bitte mit unserem Kundendienst in Verbindung:

Telefon:	0208 9924114

Fax:	0208 9924129

Adresse:	Technische Unterstutzung, Mindscape Gmbh,

Zeppelin Strasse 321,

45470 Muelheim a.d. Ruhr, Deutschland.

UK Website: http://www.mindscapeuk.com

Geschaftsstunden: Mo, Mi, Fr, von 15.00 bis 18.00 Uhr.

Der Kundendienst ist nur fur technische Probleme eingerichtet. Bitte haben Sie

Verstandnis, dab wir Ihnen keine Hinweise und Spieltips geben konnen.


Hardware Manufacturers Contact Information

Complete contact information is available for many of the top Computer, Video Card and Sound Card manufacturers. Click one of the following choices. Make a note of any address, phone number, or other contact information that you want to use.

Computer Manufacturers

Video Card Manufacturers

Sound Card Manufacturers


Computer Manufacturers

Click a manufacturer name below to view contact information. Make a note of any address, phone number, or other contact information that you want to use.

Compaq

Dell

Digital Equipment Corp

Gateway 2000

Hewlett Packard

IBM

NEC

Packard Bell

Quantex Microsystems

Toshiba of America


Video Card Manufacturers

Click a manufacturer name below to view contact information. Make a note of any address, phone number, or other contact information that you want to use.

ATI Technologies

Boca Research

Diamond Multimedia Systems

Genoa Systems Corp.

Hercules

Matrox Graphics Inc.

Micronics Orchid Technology

Number Nine Visual Technology

Paradise

STB Systems Inc.

Tseng Labs

See Also

Video Chip Manufacturers


Video Chip Manufacturers

The following companies do not manufacture or sell video cards.  They produce the integrated circuits (chips) that are used on the motherboards and add-in boards of desktop and notebook computers.  Because retail manufacturers often customize the hardware and software, these companies do not provide any end-user support.  Generic drivers can be downloaded from their sites.  It is strongly recommended to contact the Video Card Manufacturer, Computer Manufacturer, or retailer where your system was purchased for the most compatible drivers for your chip.

Chips & Technology

Cirrus Logic

Oak Technology

Trident Microsystems

S3


Sound Card Manufacturers

Click a manufacturer name below to view contact information. Make a note of any address, phone number, or other contact information that you want to use.

Advanced Gravis

ATI Technologies

Aztech Labs

Boca Research

Creative Labs

Ensoniq

Turtle Beach Systems


Acer Inc.
 Inc.

2641 Orchard Parkway

San Jose, Ca   95134

Main #:	(408) 432-6200

Customer Service #:	(800) 637-7000

Technical Support #:	(800) 445-6495

TS Fax #:	(408) 434-0556

BBS #:	(408) 428-0140

-----------------------------------------------------------

Webpage:	www.acer.com/aac

TS E-mail address:	aatechsupport@acer.com

FTP:	ftp.acer.com

CompuServe:	ACER

AOL Keyword:	ACER


Compaq

20555 State Highway 249

Houston, Tx   77070

Main #:	(713) 370-0670

Customer Service #:	(800) 345-1518

Technical Support #:	(800) 652-6672

TS Fax #:	(713) 378-1442

BBS #:	(713) 578-1418

-----------------------------------------------------------

Webpage:	www.compaq.com

TS E-mail address:	support@compaq.com

FTP:	ftp.compaq.com

CompuServe:	COMPAQ

AOL Keyword:	COMPAQ


Dell

1 Dell Way

Roundrock, Tx   78682

Main #:	(512) 338-4400

Customer Service #:	(800) 624-9897

Technical Support #:	(800) 624-9896

TS Fax #:	(512) 728-3653

BBS #:	(512) 728-8528

-----------------------------------------------------------

Webpage:	www.dell.com

TS E-mail address:	support@dell.com

FTP:	ftp.dell.com

CompuServe:	DELL

AOL Keyword:	DELL


Digital Equipment Corp

Main Office Address

100 Nagog Park

Acton, Ma  01720

Main #:	(508) 264-7362

Customer Service #:

Technical Support #:	(800) 354-9000

TS Fax #:	(800) 234-2298

BBS #:	(508) 496-8800

-----------------------------------------------------------

Webpage:	www.digital.com

TS E-mail address:

FTP:	ftp.digital.com

CompuServe:	DEC

AOL Keyword:


Gateway 2000

610 Gateway Dr.

North Sioux City, SD   57049

Main #:	(800) 846-2000

Customer Service #:	(800) 846-2000

Technical Support #:	(800) 846-2301

TS Fax #:

BBS #:	(800) 846-7562

-----------------------------------------------------------

Webpage:	www.gw2k.com

TS E-mail address:

FTP:	ftp.gw2k.com/pub

CompuServe:	GATEWAY

AOL Keyword:	MOO or GATEWAY


Hewlett Packard

3000 Hanover St.

Palo Alto, Ca   94304

Main #:	(415) 857-1501

Customer Service #:

Technical Support #:	(800) 633-3600

TS Fax #:	(800) 386-1116

BBS #:	(208) 344-1691

-----------------------------------------------------------

Webpage:	www.hp.com

TS E-mail address:	support@us.external.hp.com.com

FTP:	ftp.hp.com/pub

CompuServe:	HPHOME

AOL Keyword:	HPHOME


IBM

PC Help Center

3039 Cornwallis Rd.   Building 203

Research Triangle Park, NC   27707

Main #:	(800) 426-3333

Customer Service #:	(800) 426-2968

Technical Support #:	(800) 772-2227

TS Fax #:	(800) IBM-4FAX

BBS #:	(919) 517-0001

-----------------------------------------------------------

Webpage:	www.ibm.com

TS E-mail address:

FTP:

CompuServe:	IBM

AOL Keyword:	IBM


Packard Bell

Att: Technical Support

8285 W 3500 S

Magna, UT   84044

Main #:	(916) 388-0101

Customer Service #:	(801) 579-0160

Technical Support #:	(800) 733-4411

TS Fax #:	(801) 579-0092

BBS #:	(801) 386-9899

-----------------------------------------------------------

Webpage:	www.packardbell.com

TS E-mail address:	support@packardbell.com

FTP:	ftp.packardbell.com/pub

CompuServe:	PACKARDBELL

AOL Keyword:


NEC

Corporate Headquarters

1414 Massachusetts Ave.

Boxborough, Ma   01719

Main #:	(800) 632-4667

Customer Service #:	(800) 632-4554

Technical Support #:	(800) 632-4667

TS Fax #:	(770) 613-4885

BBS #:	(508) 635-4706

-----------------------------------------------------------

Webpage:	www.nec.com

TS E-mail address:	nec-support@nectech.com

FTP:	ftp.nec.com

CompuServe:

AOL Keyword:	NEC


Quantex Microsystems

200 Cottontail Lane

Somerset, NJ   08837

Main #:	(908) 356-5005

Customer Service #:	(800) 864-9022

Technical Support #:	(800) 864-8650

TS Fax #:	(800) 987-7209

BBS #:	(908) 563-9150

-----------------------------------------------------------

Webpage:	www.qtx.com

TS E-mail address:	tech@qtx.com

FTP:	ftp.qtx.com

CompuServe:

AOL Keyword:


Toshiba of America

9740 Irvine Blvd.

Irvine, Ca   92718

Main #:	(714) 583-3000

Customer Service #:

Technical Support #:	(800) 999-4273

TS Fax #:	(714) 461-9033

BBS #:	(714) 461-4408

-----------------------------------------------------------

Webpage:	www.toshiba.com

TS E-mail address:

FTP:	ftp.toshiba.com

CompuServe:	TOSHIBA

AOL Keyword:


ATI Technologies

33 Commerce Valley Dr. E.

Thornhill, Ontario

CANADA   L3T 7N6

Main #:	(905) 882-2600

Customer Service #:	(905) 882-2626

Technical Support #:	(905) 882-2626

TS Fax #:	(905) 882-0546

BBS #:	(905) 764-9404

-----------------------------------------------------------

Webpage:	www.atitech.ca

TS E-mail address:	74740.667@compuserve.com

FTP:	ftp.atitech.ca

CompuServe:	ATITECH

AOL Keyword:


Boca Research

1377 Clint Moore Rd.

Boca Raton, Fl   33487

Main #:	(561) 997-6227

Customer Service #:	(561) 241-8088

Technical Support #:	(561) 241-8088

TS Fax #:	(561) 997-0918

BBS #:	(561) 241-1601

-----------------------------------------------------------

Webpage:	www.bocaresearch.com

TS E-mail address:	support@bocaresearch.com

FTP:	ftp.bocaresearch.com

CompuServe:	BOCA

AOL Keyword:


Diamond Multimedia Systems

2880 Junction Ave.

San Jose, Ca   95134

Main #:	(408) 325-7000

Customer Service #:	(800) 468-5846 opt #3

Technical Support #:	(408) 325-7100

TS Fax #:	(408) 325-7171

BBS #:	(408) 325-7175

-----------------------------------------------------------

Webpage:	www.diamondmm.com

TS E-mail address:	techsupt@diamondmm.com

FTP:	ftp.diamondmm.com

CompuServe:	DIAMOND

AOL Keyword:	DIAMOND


Genoa Systems Corp.

6850 Santa Teresa Blvd.

San Jose, Ca   95119

Main #:	(408) 362-2900

Customer Service #:	(408) 362-2900

Technical Support #:	(408) 362-2990

TS Fax #:	(408) 362-2998

BBS #:	(408) 362-2999

-----------------------------------------------------------

Webpage:	www.genoasys.com

TS E-mail address:	support@genoasys.com

FTP:	ftp.genoasys.com/fpub

CompuServe:	GENOA

AOL Keyword:


Hercules

3839 Spinnaker Ct

Fremont, Ca   94538

Main #:	(510) 623-6030

Customer Service #:	(510) 623-6030

Technical Support #:	(800) 323-0601 or (510) 623-4216

TS Fax #:	(510) 623-1112

BBS #:	(510) 623-7449

-----------------------------------------------------------

Webpage:	www.hercules.com

TS E-mail address:	support@hercules.com

FTP:	ftp.hercules.com

CompuServe:	HERCULES

AOL Keyword:


Matrox Graphics Inc.

1025 St. Regis Blvd.

Dorval, Quebec

CANADA   H9P 2T4

Main #:	(514) 685-7230 or (514) 969-6320

Customer Service #:	(800) 361-1408

Technical Support #:	(514) 685-0270

TS Fax #:	(514) 685-2853

BBS #:	(514) 685-6008

-----------------------------------------------------------

Webpage:	www.matrox.com

TS E-mail address:	graphics.techsupport@matrox.com

FTP:	ftp.martox.com

CompuServe:	MATROX

AOL Keyword:


Micronics Orchid Technology

Att: Technical Support

221 Warren Ave.

Fremont, Ca   94539

Main #:	(510) 651-2300

Customer Service #:	(800) 577-0977

Technical Support #:	(510) 661-3000

TS Fax #:	(510) 651-6982

BBS #:	(510) 621-6837

-----------------------------------------------------------

Webpage:	www.orchid.com

TS E-mail address:

FTP:	ftp.orchid.com

CompuServe:	ORCHID

AOL Keyword:


Number Nine Visual Technology

Technical Support Address

99 South Bedford St.

Burlington, Ma   02173

Main #:	(617) 674-0009

Customer Service #:

Technical Support #:	(617) 674-8595

TS Fax #:	(617) 674-2919

BBS #:	(617) 862-7502

-----------------------------------------------------------

Webpage:	www.nine.com

TS E-mail address:

FTP:	ftp.nine.com

CompuServe:	NINE

AOL Keyword:


Paradise

Rochester Technical Services

1633 North Broadway

Rochester, MN   55906

Main #:	(408) 453-7373 (Phillips)

Customer Service #:	(800) 978-3079

Technical Support #:	(800) 444-3617

TS Fax #:	(507) 286-7926

BBS #:	(408) 335-2744

-----------------------------------------------------------

Webpage:	www.paradisemmp.com

TS E-mail address:	support@paradisemmp.com

FTP:

CompuServe:	PARADISEMMP

AOL Keyord:


STB Systems Inc.

1651 N. Glenville	Suite 210

Richardson, TX   74085

Main #:	(972) 234-8750

Customer Service #:

Technical Support #:	(972) 669-0989

TS Fax #:	(972) 669-1326

BBS #:	(972) 437-9615

-----------------------------------------------------------

Webpage:	www.stb.com

TS E-mail address:	support@stb.com

FTP:

CompuServe:	STBSYS

AOL Keyword:


Tseng Labs

6 Terry Dr.

Newtown, Pa   18940

Main #:	(215) 968-0502

Customer Service #:	(215) 968-0502 x220

Technical Support #:	(215) 968-0502 x314

TS Fax #:	(215) 860-7713

BBS #:	(215) 579-7536

-----------------------------------------------------------

Webpage:	www.tseng.com

TS E-mail address:	prodsupp@tseng.com

FTP:	ftp.tseng.com

CompuServe:	TSENG

AOL Keyword:	TSENG


Chips & Technology

Webpage:	www.chips.com

ftp:	ftp.chips.com

BBS #	(408) 526-2260

CompuServe:


Cirrus Logic

Webpage:	www.cirrus.com

ftp:	ftp.cirrus.com

BBS #	(510) 440-9080

CompuServe:	CIRRUS


Oak Technology

Webpage:	www.oaktech.com

ftp:	ftp.oaktech.com

BBS #	(408) 774-5307

CompuServe:


Trident Microsystems

Webpage:	www.trid.com

ftp:

BBS #	(415) 691-1016

CompuServe:


S3

Webpage:	www.s3.com

ftp:	ftp.s3.com

BBS #	(408) 654-5676

CompuServe:


Advanced Gravis

3140 Mercer Ave.	Suite H

Bellingham, Wa   98225-8446

Main #:	(604) 431-5020

Customer Service #:	(800) 257-0061

Technical Support #:	(604) 431-1807

TS Fax #:	(604) 451-9358

BBS #:	(604) 431-5927

-----------------------------------------------------------

Webpage:	www.gravis.com

TS E-mail address:	sound@gravis.com

FTP:	ftp.gravis.com

CompuServe:	PCVENB area #14

AOL Keyword:	GRAVIS


Aztech Labs

33 Commerce Valley Dr. E

Thornhill, Ontario

CANADA	L3T 7N6

Main #:	(510) 623-8988

Customer Service #:	(800) 886-8859 or (510) 623-9037

Technical Support #:	(510) 623-9037

TS Fax #:	(510) 353-4327

BBS #:	(510) 623-8933

-----------------------------------------------------------

Webpage:	www.aztechca.com

TS E-mail address:	support@aztechca.com

FTP:	ftp.aimnet.com/pub/users/aztech

CompuServe:

AOL Keyword:


Creative Labs

Tech Support Address

PO BOX 1452

Stillwater, OK   74076

Main #:	(408) 428-6600

Customer Service #:	(800) 998-5227

Technical Support #:	(405) 742-6622

TS Fax #:	(405) 742-6633

BBS #:	(405) 742-6660

-----------------------------------------------------------

Webpage:	www.creativelabs.com

TS E-mail address:	72662.3046@compuserve.com

FTP:	ftp.creativelabs.com

CompuServe:	BLASTER

AOL Keyword:


Ensoniq

155 Great Valley Parkway

Malvern, Pa   19355-0735

Main #:	(610) 647-3930

Customer Service #:	(800) 7SOUNDS

Technical Support #:	(800) 7SOUNDS

TS Fax #:	(610) 647-8908

BBS #:	(610) 647-3195

-----------------------------------------------------------

Webpage:	www.ensoniq.com

TS E-mail address:	multimedia@ensoniq.com

FTP:	ftp.ensoniq.com

CompuServe:	MMENSONIQ

AOL Keyword:


Turtle Beach Systems

5690 Stewart Ave.

Fremont, Ca   94538

Main #:	(510) 624-6200

Customer Service #:

Technical Support #:	(510) 624-6265

TS Fax #:	(510) 624-6292

BBS #:	(510) 6246279

-----------------------------------------------------------

Webpage:	www.tbeach.com

TS E-mail address:	support@tbeach.com

FTP:	ftp.tbeach.com

CompuServe:	TURTLE or MIDIVEN or MULTIVEN

AOL Keyword:	TURTLE BEACH