Day 071 - 11 Jan 95 - Page 24

     
     1        Mr. Cantwell or Mrs. Higson?
     2        A.  No.  I have spoken to Mrs. Earle on the telephone at
     3        approximately the same time, but I have never met her in
     4        person.
     5
     6   Q.   Again there is nothing in that I particularly want to draw
     7        your attention to; I simply ask you to note it in passing.
     8        It is roughly the same date, 27th November.  Then the Smith
     9        Street Residents Association on page 790, 30th November
    10        1993.  The first paragraph mentions the basements.  You
    11        have told us about that so I will not ask you any more
    12        about that.  The second paragraph, the last sentence but
    13        one, the one beginning "The establishments", have you got
    14        that?
    15
    16   MR. MORRIS:  What page are we on?
    17
    18   MR. RAMPTON:  70.  It mentions McDonald's and Haagen Dazs very
    19        close by.  Then it says this: "The establishments
    20        themselves have no clean-up procedure other than a environment/index.html">litter
         bin immediately outside their front premises.  McDonald's
    22        used to operate a environment/index.html">litter patrol but this broke down some
    23        time ago." True or false?
    24        A.  I would say false.
    25
    26   Q.   "We have complained to them but get no response." So far as
    27        McDonald's is concerned, is that true or false?
    28        A.  As far as I am concerned, that is false.  I have never
    29        spoken to Miss Robson or Mrs. Robson.
    30
    31   Q.   If you get a complaint, it comes to you whether through
    32        Mr. Cobden or directly from a resident, do you ignore it or
    33        do you respond to it?
    34        A.  No, we respond to it promptly.
    35
    36   Q.   Then she says: "BFI do not seem to come along and sweep up
    37        very often. The resulting mess is horrible.  We get a much
    38        better service when Royal Borough of Kensington and Chelsea
    39        was responsible for street sweeping."  This, of course, is
    40        not addressed to you; it is addressed to the Borough
         itself, Dr. Munday, who is apparently the Chairman of
    42        Public Health and Works Committee I suppose.  Who are BFI?
    43        A.  They are private contractors hired by the Royal Borough
    44        to do the rubbish collections and to keep the streets
    45        clean.
    46
    47   Q.   Are they different from or the same as the ones that you
    48        use?
    49        A.  Sorry, I do not understand?
    50 
    51   Q.   Are BFI the contractors that McDonald's uses or not? 
    52        A.  No.  We did use them for a short period of time, but we 
    53        were not happy with their service.
    54
    55   Q.   So did you then change to somebody else?
    56        A.  We did, yes.
    57
    58   Q.   Are you happy with the service which those other people
    59        provide you?
    60        A.  We are now, yes.