: > .. I do not understand why so many people hate us just because we made one
: > little mistake, also please do not treat us like we are dirt we are human and
: > we do have feelings, we are here to take your order not your insults and
: > attitude. These are just a few of the feelings that I wanted to convey to
: > all of you out there.: The same speech goes for you too! The customer is always right! Although
: most of the McD's here in the suburbs surrounding DFW Airport seem to
: now be doing a consistantly good job, judging from the numerous postings
: on this board the same is not true in other parts of the States. Read
: his post again! He has had similar experiences! I may add that in the
: not-so-distant past I've witnessed employees with a not-so-great
: "attitude" in at least one chain store. And judging from the many postings
: by McD employees themselves, quite a few Mcd employees have worse
: attitudes than the customers. If so many customers are bitching, then
: obviously there have been more than a few "mistakes" made, depending on
: the region. Remember, if it weren't for us customers, you wouldn't have
: a job.
Mike,
I have to agree with you. It is very hard to defend ourselves when some of the most defensive and assaultive comments come from employees
themselves.
Although the adage is "The Customer Is Always Right", I do have to disagree. They are not always right and sometimes they make the job
incredibly difficult whatever the service industry, not just food service. (I worked as an E.R. nurse for more than nine years and if you ever wanted to know about a field in which people felt they had
the right to abuse you, this is it).
However, be that as it may, ANYONE dealing with the public has to treat
the customer like they are right whether they like it or not. If you
can't do that, then maybe the job isn't for you.
None.
