One Computer Associates Plaza
Islandia, New York 11788 USA
Tel: 516-342-6000
Fax: 516-342-5737
The problem management component of CA-Unicenter provides a user customizable
problem tracking and reporting system. This system facilitates communication for quick
and efficient response to user requests and provides monitoring of response time to
problems. Problems may be entered into the system manually, or a problem record can be
automatically entered when exceptional events occur and are identified by the components
of CA-Unicenter or by any other program operating on the system. The automatic entry of
problem reports can be based on user-defined thresholds and conditions.
Problem management provides seven key capabilities allowing you to:
- Create problem incidents manually, or automatically when CA-Unicenter detects an
abnormal condition.
- Support MGPT (machine generated problem tracking) both for conditions detected by
other components of CA-Unicenter and for special conditions reported by any other
software running on your system.
- Monitor progress in solving those problems.
- Automatically escalate problem priority, and, if necessary, change the area responsible
for problems that are not handled expeditiously.
- Track vendors' responsiveness in solving problems and help identify vendors supplying
consistently poor service or equipment.
- Determine which devices are made inoperable because of problems with "parent"
devices.
- Choose individual codes for categories to monitor, status of problem resolution and
groups of individuals who may be responsible.
Solaris version: 2.3 and 2.4
Solstice application/version: Solstice SNM 2.2
Type of integration: Console Menu Interface