Paradigm/XP is designed to automate the help desk and simplify the management of networks and distributed systems. Paradigm/XP combines a powerful inventory application with a capability for modeling the associated workflows and processes involved in systems and network management. It also integrates with Solstice SunNet Manager to automatically create incident reports. By using Paradigm/SP, management can optimize responses to systems problems, increase systems availability, and free valuable resources for proactive management tasks.
Paradigm/XP is a complete trouble ticket management package that includes ticket prioritization; automatic escalation; automatic notification to users, administrators, technicians, and vendors; action plans for multistep progress and resolution; trouble ticket history and analysis; user controlled filtering and automatic capture of network events; vendor contract management facilities; templates to automate repetitive tasks; and tailorable automation features to complement user-unique operation processes.
Solaris version: 2.3 and 2.4
Solstice application/version: Solstice SunNet Manager 2.2.2
Type of integration: Uses Agent API, Uses Manager API