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SUNSERVICE ANNOUNCES MULTIVENDOR SUPPORT

Third-Party Product Support Offered

(Mountain View, CA) * May 8, 1995 * - SunService (TM), a division of Sun Microsystems, Inc.,(R) has made a strategic move in the commercial marketplace, with a commitment to enterprise-wide support of third-party products. The SunService move includes servicing a wide array of computer products including the workstations manufactured by IBM, HP, DEC and other products from most major manufacturers. The advantage for the SunService solution-based service offering is that enterprises can now depend on SunService as the single support source for more than 10,000 third-party products including peripherals, network hardware (routers, hubs), and personal computers.

Quality Partnership Management Is A Focus of Service Offering

The SunService announcement leverages the Unix strength of SunService with the partnership model previously implemented through acknowledged high-quality service providers such as: Bell-Atlantic Business Systems Services, Inc. (the largest independent multivendor service company in the world), CAP-SESA, Eastman-Kodak, SEMA Group, Xerox(R) and other Independent Service Organizations (ISO's). The multiple-partner strategy was designed and is managed successfully by SunService to handle diverse service solutions for enterprise customers.

Industry analyst Mike Melenofsky of IDC, commenting on Sun's early achievement and foundation in partnership management, said: "Sun is on the leading edge of these type of relationships. Providing a seamless partnered delivery from the customer's viewpoint, is something only a handful of companies are pushing." In studies of 31 service providers, conducted by industry analysts, SunService is ranked in the top three service providers worldwide for overall delivery quality.

Heterogeneous Support Seen As Positive Move

"This move brings some serious technical prowess to bear in the commercial marketplace," said Stephen M. Clancy, Principal Analyst, Dataquest Worldwide. "It also makes sense for Sun because the open client/server environment is, at heart, a multivendor framework."

In making the announcement, SunService president Larry Hambly, noted that SunService offers high-level heterogeneous support with partnering agreements but that UNIX expertise remains the core competency for SunService. "No other company can provide the worldwide level of UNIX expertise that we have," he said. "But now our customers will reap the benefits of expanded services in managing their multivendor environments more effectively."

"Excellent Job" Says Customer

Attesting to the effectiveness of the SunService multivendor strategy, Robert Ridder, manager, Systems Administration, Advantest of America, said: "We have a mixed bag of systems - HP, Apollo, DEC, Sun and PCs. Until recently, we were using SunService for Sun Systems and multiple vendors for hardware and software support on our other systems. We decided it would be easier and more beneficial for us to select one vendor to deliver service for all of our systems. Since Sun did such an excellent job, we decided to sign a contract with them to deliver service for our whole enterprise of systems."

SunService multivendor support is available worldwide, subject to local conditions. SunService provides global customers with the expertise and comprehensive services needed to plan, implement, operate and support their open UNIX client/server enterprises. Supporting more than 500,000 systems worldwide, SunService is the world's largest UNIX support organization. Annually, SunService trains more than 50,000 people in UNIX expertise and is the world's largest UNIX training organization.

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