TITLE: Invalid ID String DOCUMENT #: TB.S.3-138 DATE: July 16, 1991 PRODUCT: Asynch Router (formerly called "Bridge") PRODUCT VERSION: all SUPERSEDES: Earlier issues of 3-138 SYMPTOM: Error Message "Invalid ID String" ISSUE/PROBLEM The Router fails to link and the error message is received. SOLUTION The following trouble shooting process is recommended: 1. If you are using a version earlier than 1.2 upgrade to 1.2. This is particularly important if you are not using actual Hayes modems. 2. When doing ARCONFIG use the delete key to remove all ID strings and passwords. 3. If you selected "Hayes Compatible" the modems may not be returning true Hayes codes. -They may not be set up properly. - Although "Hayes Compatible" they may not be able to do this. 4. The modems may be receiving noise. - Have the telephone company check the lines. - Make certain the line does not have features like call waiting. 5. Try lowering the baud rate. 6. Turn off: - Data Compression - Error Checking - Software Flow Control