PC Win: Large Recipient List Stops Download of New Mail
3.20 3.50
WINDOWS
kbenv kbbug3.20 kbbug3.50
The information in this article applies to:
- Microsoft Mail for Windows, versions 3.2 and 3.5
SYMPTOMS
When you receive a message with a very large recipient list, you will not
be able to download new mail, and the broken network icon will appear in
the lower right corner of the Mail client.
After you try to download the message several times, you will get the
following error message:
Mail cannot send or receive messages because of problems downloading a
message.
CAUSE
The size of the To: list has exceeded the limit of the client. The message
cannot be moved to the mail message file (.MMF) because of the size of the
To: list.
WORKAROUND
To restore the client to normal operation, sign into your Mail account with
the Microsoft Mail for PC Networks, MS-DOS workstation and delete the
message.
Another workaround, with the assistance of Microsoft Product Support, is to
delete the .MAI file associated with the message from the shared file
system database.
STATUS
Microsoft has confirmed this to be a problem in version 3.5 of the
Microsoft Mail for Windows. A fix for this problem is in development, but
has not been regression-tested and may be destabilizing in production
environments.
Contact Microsoft Product Support Services for more information on the
availability of this fix.
Additional reference words: QFE552 crash disconnected spooler
pump outbox inbox
KBCategory: kbenv kbbug3.20 kbbug3.50
KBSubcategory: MailPCWin
Keywords : MailPCWin
Version : 3.20 3.50
Platform : WINDOWS
