XCON: Delivery Receipts Display Fields as UNKNOWN

• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you compose a message, enable a delivery receipt (DR), and send it to another Exchange user through an X.400 Connector, the received DR does not show the correct information. Instead of the DR showing the original message's Subject, Delivery Time, and Recipient, every field becomes "UNKNOWN".

This problem is mailbox dependent. It cannot be reproduced for every mailbox. Results differ even on the same Exchange Server computer.

CAUSE

When the original message is not part of a report, the information store searches the original sender's "sent items" folder using the MTS-ID for the message. The search will terminate if no value is found for the MTS-ID, and the pr_original_* properties will not be set.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

S E R V P A C K

S E R V P A C K

Keywords          : kbbug4.00 kbbug5.00 kbfix5.00.sp2 XCON kbbug5.50 
Version           : WinNT:4.0,5.0,5.5
Platform          : winnt 
Issue type        : kbbug