XADM: Restrictions on ABV Break Mailbox Name Resolution |
The information in this article applies to:
-
Microsoft Exchange Server, version 5.5
SYMPTOMS
When you try to add an additional mailbox to the current MAPI profile via
the Tools menu (then click Services, Microsoft Exchange Server, Properties,
Advanced, and Add), an error message appears if restrictions have been
imposed on address book views (ABV). The error message is as follows:
The name could not be resolved, The action could not be completed
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem has been corrected in the latest U.S. service
pack for Microsoft Exchange Server version 5.5. For information on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
The same error message appears if you try to grant another user "send on
behalf" permissions to your mailbox if restrictions have been enforced in
the ABV. The steps to reproduce this error vary among clients. These are as
follows:
Outlook 8.0, 8.01, 8.02, 8.03: Tools, Options, Delegates, Add
Exchange client: Tools, Options, Exchange Server, Add
After you have encountered this problem, you must create a new MAPI profile
for any form of delegate access that you want to assign. This is necessary
because the existing MAPI profile caches the first failed mailbox
resolution query. Any subsequent request is read from the existing profile
cache and therefore fails.
Additional query words:
resolve error delegate restriction
Keywords : XADM
Version : winnt:5.5
Platform : winnt
Issue type : kbbug
