Scheduled Fax Which Includes Files Is Never Sent
The information in this article applies to:
- Microsoft Windows 95 OEM Service Release version 2
- Microsoft Exchange Server, versions 4.0, 5.0, 5.5
SYMPTOMS
When you use Windows Messaging in Microsoft Windows 95 OEM Service Release
2 to create a new fax that is scheduled to be sent at a certain time
instead of being sent immediately, and you include one or more files with
the fax, the fax may never be sent.
CAUSE
This problem occurs when the fax's properties are modified while the fax is
still in the outbound queue. After the Messaging Application Programming
Interface (MAPI) dynamic-link library (DLL) is notified that the properties
have been modified, the DLL may indicate that the properties were modified
at the same time as the original fax was submitted. As a result, the fax is
never sent.
RESOLUTION
Windows 95 OEM Service Release 2
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression tested and should be applied only to
systems experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes
or later:
Component: MAPI
File Name Version
------------------------
Mapi.dll 4.0.834.840
Mapi32.dll 4.0.834.840
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged.
This fee is refundable if it is determined that you only require the fix
you requested. However, this fee is non-refundable if you request
additional technical support, if your no-charge technical support period
has expired, or if you are not eligible for standard no-charge technical
support.
For more information about eligibility for no-charge technical support, see
the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE : Determining If Your Product Is Eligible for No-Charge
Technical Support
Exchange Server 4.0
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression tested and should be applied only to
systems experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes
or later:
Component: MAPI
File Name Version
----------------------
Mapi.dll 4.0.997.1
Mapi32.dll 4.0.997.1
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged.
This fee is refundable if it is determined that you only require the fix
you requested. However, this fee is non-refundable if you request
additional technical support, if your no-charge technical support period
has expired, or if you are not eligible for standard no-charge technical
support.
For more information about eligibility for no-charge technical support, see
the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE : Determining If Your Product Is Eligible for No-Charge
Technical Support
Exchange Server 5.0
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next Microsoft Exchange Server version 5.0 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes
or later:
Component: MAPI
File Name Version
------------------------
Mapi32.dll 5.0.1461.43
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged.
This fee is refundable if it is determined that you only require the fix
you requested. However, this fee is non-refundable if you request
additional technical support, if your no-charge technical support period
has expired, or if you are not eligible for standard no-charge technical
support.
For more information about eligibility for no-charge technical support, see
the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE : Determining If Your Product Is Eligible for No-Charge
Technical Support
Exchange Server 5.5
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
ARTICLE-ID: Q191014
TITLE : XGEN: How to Obtain the Latest Exchange Server 5.5 Service
Pack
The English version of this feature should have the following file
attributes or later:
Component: MAPI
File Name Version
-----------------------
Mapi32.dll 5.5.2326.0
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
Additional query words: delayed
Keywords : exc55sp2fix
Version : WINDOWS:95; WINNT:4.0,5.0,5.5
Platform : WINDOWS winnt
Issue type : kbbug
Solution Type : kbfix
