XADM: Event Service with Internet Explorer 4.01 Hangs NT Shell (Explorer.exe) |
The information in this article applies to:
-
Microsoft Exchange Server, version 5.5
SYMPTOMS
When you right-click the Internet Explorer icon on the desktop, select
properties, and click OK, the Windows NT logon shell (Explorer.exe) hangs.
This happens when you have Internet Explorer 4.01 and Exchange Server build
1960 (or later) installed on a clean Windows NT Sever 4.0 with Service Pack
3.
CAUSE
Explorer.exe send a windows broadcast message to all top-level windows
awaiting response. In the Exchange Server event service, the broadcast
message is missed by one of the COM threads and another thread is
performing "if (Peek..." instead of "while(Peek," missing the message
completely, which results in Internet Explorer hanging.
For more information, please see the following article in the Microsoft
Knowledge Base:
Q136885
INFO: OLE Threads Must Dispatch Messages
RESOLUTION
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5.
Keywords : exc55sp2fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug
