XADM: Paged Pool Memory Leak Caused by Attachment Processing |
The information in this article applies to:
-
Microsoft Exchange Server, versions 5.0, 5.5
SYMPTOMS
While using a MAPI application that processes attachments, paged pool
memory increases over time without decreasing. There may be visible
problems with the desktop user-interface failing to process normally
(failing to repaint the screen properly, and missing images).
CAUSE
When MAPI tries to obtain an icon image to display for the file attachment,
memory is allocated for the icon, and is not freed. The memory allocation
is small, but some messaging applications which process many messages with
attachments may be subject to this problem.
RESOLUTION
MAPI has been corrected to free the memory allocation.
Exchange Server 5.0
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression-tested and should be applied only to
systems experiencing this specific problem. If you are not severely
affected by this specific problem, Microsoft recommends that you wait for
the next Microsoft Exchange Server version 5.0 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information on support costs, please go
to the following address on the World Wide Web:
http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes
or later:
Component: MAPI
File Name Version
-----------------------
Mapi32.dll 5.0.1461.62
Exchange Server 5.5
To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For more information, please see the following article in the
Microsoft Knowledge Base:
Q191014
XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The English version of this fix should have the following file attributes
or later:
Component: MAPI
File Name Version
-----------------------
MAPI32.DLL 5.5.2395.0
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0 and 5.5.
Additional query words:
MAPI Leak XCLN
Keywords : exc55sp2fix
Version : WinNT:5.0,5.5
Platform : WINDOWS
Issue type : kbbug
