| From: | Eyetech tech assistance |
| Date: | 16 Aug 2000 at 10:15:36 |
| Subject: | Re: Turbo Print 7.1 |
>
> Unfortunately Eyetech charge so much for postage that it is not really
> economic to get it there as the p&p ends up as a huge proportion of the
> total cost.
Sorry Bill, but - as we explained to you privately long before your AA
posting - we have a standard minimum carriage charge of £3 (including 45p
VAT which we have by law to charge on top of the retail price of stamps), as
stated in all our adverts and on our web site. This is the cost of the
mailing for these types of items and I certainly dont think the phrase
'exhorbitant' remotely applies. The base cost of the goods is completely
irrelevant (within certain limits) to the cost of carriage. It still needs a
stamp, jiffy bag, packing, visit to the post office counter for validation
etc etc whether the actual goods cost 50p or £50.
And yes all our goods go on a signed-for service, both for tracability and
to avoid the 'it never arrived - I want a refund' claims for unsigned for
goods that are, unfortunately, rife in the mail order business.
We are not permitted by Irseesoft to sell their software by email or
download.
Alan
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