| From: | Steve Hodson |
| Date: | 19 Mar 2001 at 18:45:28 |
| Subject: | Re: Where can you get... |
----- Original Message -----
From: "Alan Buxey" <almb@mssl.ucl.ac.uk>
To: <amigactive@yahoogroups.com>
Sent: Monday, March 19, 2001 4:16 AM
Subject: Re: [amigactive] Re: Where can you get...
> hi,
>
> > Complete and utter waste of time!!
>
> is not.
>
> > I have emailed Elbox twice with my details, requesting the latest
drivers,
> > with absolutely no response. :(
>
> do NOT give them any attitude. They work in the same way as ClickBOOM in
> that respect. they dont HAVE to reply rapidly to you , upgrades are part
> of a courtesy, and therefore you have to be plain and act in a decent
> manner. This means not repeatedly mailing them, no agressive nature, good
> wording etc. Sometimes I can see where they are coming from and I'd be
> tempted to work in the same way if i did similar business.
Well, I sort of agree. But there`s a difference between upgrades and
functionality.
Upgrades happen after the software fulfills it`s purpose...they`re
performance enhancements/optimizations etc. *not* basic implementation
details.
Elbox act in an almost totally irrational manner IMO, posting reactionary
statements in answer to user questions....not that some of those questions
haven`t been `aggressive.'
They could have responded ages ago about the `8MB bug` and since they took
ages to respond I, for one, don`t believe the explantion...but that`s my
*choice* as a customer...
Steve
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