| From: | Jack York |
| Date: | 9 Mar 2001 at 18:59:10 |
| Subject: | Re: Any1 experienced with DCE repair service??? |
Hello Rangel
On 09-Mar-01, Rangel Badillo Daniel wrote:
> Sadly, my BlizzardPPC board is "broken" again, when I turn on
> the machine and it's about to boot, signal from the serial port comes
> thru and the machine doesn't boot :-(.. so, If I do a reset and keep
> pressing the "s" key to disable the SCSI controller, it boots without
> problem (with no blizzppc.device available, of course...). I took the
> board with an Engineer and he told me he can't fix it so I'm about to
> decide wether send it or not to DCE for repair. I emailed them and they
> told me that I'd get the board repaired back in 3 or 4 weeks and I'm
> wondering if anyone here has experience with their repair service as I
> don't want to wait 6 months as I did before when I sent it for the first
> time to phase5... (yes, this problem happened before and p5 fixed it
> without a charge...)
DCE had my CyberStorm for nine months. I called Germany (I'm in
the US) and actually talked to Mr. Dillert several times (he's in charge
of these repairs from what I understand) and everytime I talked to
him I got a different story as to what was going on with my board and
when I would get it back. This question has come up before on
different lists and newsgroups and the response is always the same -
DCE doesn't understand the concept of customer service. But from
what I understand, they are the only ones that can repair the boards
so what choice does anyone have? It would be nice if AA would
contact Mr. Dillert and ask some hard questions about what is the
problem. I hope the situation improves. There's not a week that
goes by that I don't think about my board going bad again and what
I will have to go through to get it fixed. :(
Jack
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