| From: | Anthony W. Prime |
| Date: | 24 Apr 2001 at 18:12:37 |
| Subject: | Re: Day jobs |
Matt Sealey. On Mon, 23 Apr 2001 you wrote:
>>> HSBC don't do business internet banking yet, they don't consider it
>>> secure to do anything more than looking at statements. And
>> I don't really see the difference, only the values change. Losing a few
>> hundred is probably more significant to an individual than losing a few
>> thousand is to a company.
>*shrug* it's not my excuse, it's theirs. Considering they got hacked not
>long back (even though they didn't have anything "stolen") I'd say they
>were right.
>>> considering the cost, it'd be cheaper to use the installed telephone
>>> banking system to do it.
>> What cost? I use Barclays and LloydsTSB online banking and there's no
>> cost. It's really handy for the sort of thing you mentioned,
>> transferring money between accounts, as well as paying bills. Thew only
>> time I go into the bank nowadays is to pay in cheques.
Charging for online banking is a cunning ploy to manage demand. Both Barclays
and Lloyds TSB charged for Online Banking for personal and small business
clients, but both now offer the service free as they can accomodate the usage.
Corporates still pay, but then their sysyems are quite a bit better than bog
standard online banking (make international payments, control payroll etc.),
but in general corporates pay less charges for self keyed stuff, so if their
usage is "right" it can come for free :)
>Considering it doesn't cost me much by telephone banking. And I get a
>human to do it. So I can ask questions etc. Can't do that with a PC.
Just a personal opinion but I can well see telephone banking becoming semi
premium rate before too long for all except high worth accounts (define that
as you will) :/
In fact the whole idea of call centres as the new employment Mecca of the
future seems a bit hollow to me.
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