| From: | Anthony W. Prime |
| Date: | 18 Aug 2001 at 00:13:45 |
| Subject: | Market research on the cheap - (was: impossible site) |
On Friday 17 August 2001 10:56, Bill Eaves wrote:
>> Just had a few problems accesing the Barclays online banking system.
>> Usually don't have any problems.
>> Phoned thier help line, told them I had an Amiga 1200 running
>> Voyager, There reply 'Can't you run Windows,we only support standard
>> coputers, you will have to get a PC running Windows' My reply of there
>> is no such thing as a standard computer didn't get much response, nor
>> did my suggestion of moving to another bank, they said all other banks
>> only support standard computers.
>They are wrong there. Good banks and financial services sites work on any
>computer.
Quite right, they do. But that misses the point completely. I know of none
that *support* platforms other than Windows and sometimes Mac.
Gerry's initial point was that whilst he usually had no problem accessing the
service, when he had encountered difficulties little or no help was available.
This is (naturally) a result of using unskilled, probably agency staff to
operate a technical helpline using some sort of case base and exception
system.
So (doing a bit of research) a question for you all. Would you be prepared to
pay a premium rate (say an 09xx number) for "none of the above" platform
technical support? Not someone saying "Ah, Voyager, yes. You need to....",
but it may be possible to put someone on the end of the phone who doesn't go
quiet when you mention SSLs and URLs on the end of a helpline to support
Linux, Amiga, Epoc, Opera, Palm, Bush Internet Television, ITV digital and
whatever, but I repeat this would have to a paid for service at this stage -
probably by premium rate call charges - and the advice would be generic, you
would need to understand your own software.
Would this be of any use, and if so for what types of thing (EG Banking, ISP
or whatever), and how widely do you think it would be used?
http://www.amiga.com So the world may know...
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