7.1 Setup wizard Troubleshooting

The Setup CD does not start automatically

If your computer runs:

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Microsoft Windows:

 

1

Click the Windows Start button.

 

2

Click Run.

 

3

In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

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Mac OS X:

 

1

On your desktop, double-click the CD icon.

 

2

Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, check whether:

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The Thomson Gateway is turned on and fully initialized.

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Your computer has a valid IP address, that is any address but 0.0.0.0.

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No dedicated firewall device or router is placed between your computer and the Thomson Gateway.

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No personal network security software (for example firewall software) is running on your computer.

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Your computer is correctly connected to the Thomson Gateway