4.2.2 Telephony services

Introduction

Telephony services or supplementary services add extra functionality to your phone. Which supplementary services that are available is determined by your service provider.

To following list gives an overview of the services that may be available:

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3pty: three party call

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Callreturn: to call back the last missed call

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Ccbs: call completion on busy subscriber (automatic callback)

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Cfbs: call forwarding on busy

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Cfnr: call forwarding on no reply

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Cfu: call forwarding unconditional

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Clip: calling line identification presentation

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Clir: calling line identification restriction

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Clironcall: clir for only one call

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ForcedFXO: switch to FXO (PSTN)

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Hold: put an active call on hold

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Mwi: message waiting indication

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Transfer: call transfer between local ports

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Waiting: incoming call while active call indication

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Waitingoncall: call waiting active for only one call.

Checking which services that you can use?

To check which services you can use:

1

Browse to the Thomson Gateway Web Interface.

2

On the Tools menu, click Content Sharing.

3

In the Navigation Bar, click Configure.

4

In the Pick a task list, click View Telephony Services.

5

Under Telephony Services, you can see the services that are supported by your provider.

Activating services

You can activate/deactivate supplementary services in two ways:

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Via activation/deactivation codes, also referred to as service code commands.

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Via the Telephony Configure page.

The activation/deactivation codes for a specific supplementary service is displayed in the overview.

For example, to activate Call Hold dial *94, to deactivate the service dial #94.

Activating services on the web pages

To activate/deactivate supplementary services via the web page:

1

Browse to the Thomson Gateway Web Interface.

2

On the Tools menu, click Content Sharing.

3

In the Navigation Bar, click Configure.

4

In the Pick a task list, click View Telephony Services.

5

In the Navigation Bar, click Configure.

6

To activate/ deactivate supplementary services select/clear the check box of the supplementary service.

7

Click Apply.

Call Forwarding

Call Forwarding informs you about the call forwarding parameters:

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CFNR-timer or Call Forwarding on No Reply timer is the time expressed in seconds after which an incoming call is forwarded when not answered.

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CFNR-destination or Call Forwarding on No Reply destination is the telephone number to which a call is forwarded to when the CFNR-timer expires.

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CFU-destination or Call Forwarding Unconditional is the telephone number to which an incoming call is always forwarded to.

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CFBS-destination or Call Forwarding on Busy Subscriber is the telephone number to which an incoming call is forwarded to when your telephone is busy.

Using switching order commands

In order to use switching order commands (R or hook flash followed by a digit), certain supplementary services have to be activated.

The following list gives an overview of the supplementary services that have to be activated in order to use switching order commands (SOC):

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Activate Hold when you want to

Action

Press

Illustration

To put an active call on hold and enable a call set up (the dial tone is generated)

R, 2

To terminate the call on hold

R, 0

To terminate an active call and switch to the call on hold

R, 1

To retrieve the call on hold (when there is no active call)

R, 1

To terminate an active call and enables a call set up (the dial tone is generated)

R, 9

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Activate Waiting when you want to:

Action

Press

Illustration

To terminate an active call and switch to an incoming call

R, 1

To reject an incoming call

R, 0

To switch between an active call and a call on hold

R, 2

To switch between an active call and an incoming call

R, 2

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Activate 3 PTY when you want to:

Action

Press

Illustration

To establish a conference call (or 3 party connection)

R, 3

During 3 pty: put B and C on hold

R, 2

During 3 pty: retrieve B and C

R, 3

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Activate Transfer when you want to:

Action

Press

Illustration

Transfer a call

R, 4

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Activate CCBS when you want to set up a call to a busy subscriber (Press R, 5).