7.2 General Thomson Gateway Troubleshooting
Thomson Gateway does not work
If none of the LEDs light up, make sure that:
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The Thomson Gateway is plugged into a power socket outlet. |
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You are using the correct power supply for your Thomson Gateway device.  |
The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.
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The Thomson Gateway is turned on via the push button or rocker switch on the back panel. |
Thomson Gateway unreachable
If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in Reset to Factory Defaults.
Poor Thomson Gateway performance
Make sure that the Thomson Gateway is installed and configured as instructed in Installation or as instructed by the Service Provider.