------------------------------------------------------------------ HawkEye 2.0 (TM) for Windows 95 for the Number Nine Imagine (TM) 128 Series 2 Version 3.07 ------------------------------------------------------------------ This file contains the latest information about the Imagine 128 Series 2 HawkEye for Windows 95 Installation disk. The entire contents of this file should be read because information contained here may not appear in other printed documentation or in on-line Help. In addition, the following text file is provided on the Imagine 128 Series 2 HawkEye for Windows 95 Installation disk to supplement this READ_ME.TXT: FILELIST.TXT A complete list and description of all the files on your Imagine 128 Series 2 HawkEye for Windows 95 Installation disk. ------------------------------------------------------------------ CONTENTS ------------------------------------------------------------------ INSTALLING IMAGINE 128 SERIES 2 HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES HAWKEYE FOR WINDOWS 95 OPTIONS PAGE RESOLVING ISSUES WITH YOUR NUMBER NINE BOARD SOFTWARE UPGRADES USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) WORLD GROUP MANAGER (WGM) INTERNET COMPUSERVE DIRECTDRAW, DIRECTVIDEO AND DIRECT3D FOR WINDOWS 95 (DirectX 2) TROUBLESHOOTING HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES OTHER PROBLEMS REMOVING IMAGINE 128 SERIES 2 HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES ------------------------------------------------------------------ INSTALLING IMAGINE 128 SERIES 2 HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES ------------------------------------------------------------------ NOTE: Before installing the Number Nine drivers, please close all open application programs and disable any anti-virus software that is running on your computer until the HawkEye for Windows 95 installation is complete!!! Installing the Imagine 128 Series 2 software is a one step procedure. Simply run the file 'SETUP.EXE' to install both the Windows 95 drivers and the HawkEye 95 feature set. PRELIMINARY: If you have downloaded the driver from our BBS, World Wide Web home page, or FTP site: Do NOT store these files in a DIRECTORY called C:\NUMBER9 as it will create a conflict with the configuration FILE of the same name!!! STEP 1: SETUP.EXE will perform the HawkEye for Windows 95 installation for you. Specify the path to the new driver using one of the examples below: Example 1: From diskette: - Start Windows 95 - Insert the HawkEye for Windows 95 Diskette into your floppy drive. - Click on the Windows 95 'Start' button. - Select Run... - Type A:\SETUP (if A: is your floppy drive) - Press Enter Example 2: From your CD-ROM, hard drive, or network drive: - Start Windows 95 - Click on the Windows 95 'Start' button. - Select Run... - If you are installing from an Imagine 128 Series 2 CD-ROM, the SETUP program is located in the WIN95 directory. - Type D:\WIN95\SETUP (if D: is your CD-ROM) - If you are installing from your local hard drive or a network drive, type the full path to the directory where you copied the Imagine 128 Series 2 HawkEye for Windows 95 driver files. - Run 'SETUP.EXE' Example 3: If you're not sure exactly where the drivers are: - Start Windows 95 - Click on the Windows 95 'Start' button. - Select Run... - Choose the "Browse..." button to find them. - Run Imagine 128 Series 2 'SETUP.EXE' When prompted, you must restart Windows 95 to complete the installation of your new HawkEye for Windows 95 features. ------------------------------------------------------------------ HAWKEYE FOR WINDOWS 95 OPTIONS PAGE ------------------------------------------------------------------ HawkEye 95 now includes an Options page, that allows easy user configuation of some of the HawkEye 95 / Display Driver parameters. The Options page items available with this release are: Report Missing Board: With Report Missing Board enabled, attempting to run HawkEye 95 will cause an error message to be displayed if the Imagine 128 Series 2 board has been removed from the system and replaced by another type of video card. If Report Missing Board is disabled, HawkEye 95 will not start if the Imagine 128 Series 2 board is no longer in the system. Safe Mode Support: When the Safe Mode Support Option is enabled, HawkEye will be available when Windows 95 is running in Safe Mode. Since the Imagine 128 Series 2 display driver is not being used in Safe Mode, only the Information, Status, and Options pages will be available. If the Safe Mode Support Option is disabled, HawkEye will not start when Windows 95 is running in Safe Mode. Caching Options: Device Bitmap and Font Caching improve the graphics performance of the Imagine 128 Series 2 graphics controller. Both of these Options should be enabled for maximum graphics acceleration. NOTE: Changing these settings requires a Windows restart before the new settings will be activated. Device Bitmap Caching accelerates graphics performance by storing commonly used graphics objects in a rapidly accessible memory area. Font Caching accelerates text performance. If you are experiencing minor graphics corruption in a specific application, you may be able to resolve the problem by disabling one or both of the Caching Options. See item #16 in the Troubleshooting section for additional information. ------------------------------------------------------------------ RESOLVING ISSUES WITH YOUR NUMBER NINE BOARD ------------------------------------------------------------------ The Number Nine Web Site at http://www.nine.com/ contains extensive technical information about your new Number Nine board, including FAQs (frequently asked questions). The Technical Support pages on the Web site can be found at http://www.nine.com// These include our newest drivers for download from our FTP server, FAQs (Frequently asked questions & solutions), and Windows 95 information. The FAQs, as well as the Troubleshooting section in this README, will answer most of your technical support questions. If you are experiencing a problem and wish to determine whether or not it is related to your Number Nine board, Windows 95 allows the user to incrementally decrease the video acceleration. In doing so you can determine whether or not it is the display driver that is causing the problem. To lower the acceleration: - Click on the Windows 95 'Start' button. - Select 'Settings' and then 'Control Panel'. - Double click on the 'System' icon. - Click on the 'Performance' tab, then on the 'Graphics' button. - Move the acceleration slider to 'None' then click on OK. - Click on OK again. - You will then be prompted to restart your computer. - Click 'yes'. NOTE!: MOST HAWKEYE FOR WINDOWS 95 FEATURES WILL NOT BE AVAILABLE WITH ACCELERATION SET TO NONE!! The functionality of HawkEye for Windows 95 is affected by the video accelerator slider position as follows: ---+ (Full) all accelerator functions - full HawkEye support --+- most accelerator functions - Partial HawkEye support (No Chameleon Cursor) -+-- basic accelerator functions - minimal HawkEye support +--- (None) no accelerator functions - minimal HawkEye support If the problem still occurs in an unaccelerated mode, then the problem is most likely being caused by Windows 95 or other hardware/software and not by the HawkEye for Windows 95 driver. If the problem does not occur, reset the video acceleration to full and restart Windows 95. Refer to item #16 in the TroubleShooting section below for additional information on resolving graphics corruption problems. If a problem is application specific, please provide the application name, vendor information, and application version in any fax or e-mail to Number Nine. Please include all of the information available on the Status page in the HawkEye Control Panel regarding the version and configuration of your card and display driver. ------------------------------------------------------------------ SOFTWARE UPGRADES ------------------------------------------------------------------ Even though you may have just received your Number Nine software, newer versions may be available. Free upgrades are provided to all Number Nine customers on the Number Nine Bulletin Board System (BBS), World Wide Web home page and FTP site. To see if you have the latest version, compare the version number of your software (on the label of the provided diskette or in Status in the HawkEye for Windows 95 Control Panel under Windows Disk Version) with the version number of the corresponding software on the BBS, Compuserve, World Wide Web home page or FTP site. ------------------------------------------------------------------ USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS) ------------------------------------------------------------------ (USA) Dial: (617) 862-7502 Baud Rates: Up to 28,800 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files (EUROPEAN OFFICE) Dial: + 49 89 614 491 66 Baud Rates: Up to 14,400 baud Compression: HST, v.32 and v.42 supported Modem Setup: 8 data bits, 1 stop bit, no parity Required: PKUNZIP 2.04g to decompress files The BBS has a separate file area for each Number Nine product. The latest driver updates can be found in each product's file area, and files of general interest (shareware, etc.) can be found in the General library. An E-mail system is available for technical questions about Number Nine products or about the BBS in general. A complete listing of available files can be downloaded by invoking the "Download List of Files" command from any file library menu. On the US BBS, RIP graphics are supported, and a RIP compatible terminal program is available in the General library (RIPTM154.ZIP). Many files are self-extracting, but some files will require the latest version of PKUNZIP to decompress. PKUNZIP is available in the General library (filename PKZ204G.EXE), and can also be found on most on-line services such as CompuServe and America Online. ------------------------------------------------------------------ WORLD GROUP MANAGER (WGM) ------------------------------------------------------------------ Number Nine's BBS now supports the Worldgroup Windows-based BBS client. Worldgroup Manager is a program which connects you to any on-line service running Worldgroup server software. You can download the client software from the General Library on our BBS. ------------------------------------------------------------------ INTERNET ------------------------------------------------------------------ Number Nine now has an FTP site. All current Number Nine Drivers are available to anyone with access to the Internet. Our FTP Address is: ftp.nine.com. Number Nine also has a World Wide Web server at: http://www.nine.com. Information about Number Nine products as well as our FTP site can now be accessed at our World Wide Web site. ------------------------------------------------------------------ COMPUSERVE ------------------------------------------------------------------ Number Nine also has a dedicated forum on CompuServe. This can be reached by typing GO NINE at the appropriate prompt. Technical Support questions can be posted in this area and are addressed every day. ------------------------------------------------------------------ DIRECTDRAW, DIRECTVIDEO AND DIRECT3D FOR WINDOWS 95 (DirectX 2) ------------------------------------------------------------------ DCI support is now incorporated into 'DirectDraw' for Windows 95. There is a DirectX2 directory on the Imagine 128 Series 2 CD-ROM in which you will find the files necessary to install DirectDraw, DirectVideo and Direct3D on your system (Setup.exe). ----------------------------------------------------------------- TROUBLESHOOTING HAWKEYE FOR WINDOWS 95 DRIVER AND UTILITIES ----------------------------------------------------------------- 1. HawkEye for Windows 3.1 will not run on a new or upgraded Windows 95 configuration. Resolution: HawkEye for Windows 3.1 is not intended to be run on Windows 95. You need to upgrade to HawkEye for Windows 95. * * * 2. You are attempting to install Windows 95 for the first time or on a clean hard drive (with the Imagine 128 Series 2 in the system) but the Imagine drivers don't appear to be working properly, you are stuck in Safe-Mode. Resolution: The current release of Windows 95 has an anomaly that could cause a failure in the Imagine 128 Series 2 HawkEye 95 setup program. The failure exhibits itself as an inability to get out of Win95 Safe Mode after having performed a "clean" installation of Windows 95 on a freshly formatted hard drive with the Imagine 128 Series 2 card installed. The problem is caused by the Windows 95 AutoDetection code during the installation of Windows 95. The AutoDetection code will incorrectly install two display nodes in the Device Manager. These two nodes will then conflict with each other, causing the HawkEye Driver to be disabled, and Safe Mode to be forced on (When Safe mode is enabled, the system uses neither of the two installed Display nodes). Since the problem is caused by the Win95 Setup program, there is nothing that #9 can do to prevent the problem, however the solution is relatively simple. The conflict occurs because the setup program installs an "OTHER DEVICES" display device in the Device Manager device list. The solution is to remove the "OTHER DEVICES" display device from Device Manager, and restart the system. To remove the second display node, Open the Windows 95 Device Manager as follows: a) Right click on the 'My Computer' desktop icon. b) Select 'Properties' from the drop down menu. c) When the System Properties window opens, click on the 'Device Manager' tab. d) Open "? Other Devices" by clicking on the plus (+) sign next to it. e) Within "? Other Devices", if there is line called "PCI VGA-Compatible Display adapter", do the following: - highlight "PCI VGA-Compatible Display adapter" (click on it). - click on 'REMOVE' at the bottom of the System Properties window - restart Windows 95. f) If this does not help, please contact Number Nine Tech support (see the end of this README.TXT). * * * 3. During the installation of HawkEye for Windows 95, you get the error message "Unable to find #9 configuration file." Resolution: You may have created a temporary DIRECTORY called Number9 in your ROOT directory (C:\Number9). Our configuration FILE is called Number9 and is located in the ROOT directory (C:\Number9). Rename the Number9 directory in the root directory to another name. It is necessary that the Number9 configuration file remains in the root directory of your boot drive. * * * 4. You have run the Number Nine driver SETUP procedure but the additional software (DirectX2.0, Mediamatics MPEG 2.0 and Realimation) is not installed. Resolution: You will need to browse to the DirectX2, SoftMPEG and Realimat directories on the Imagine Series 2 CD-ROM and run the installation programs separately. * * * 5. Realimation does not display colors correctly at 32bpp (True Color). Resolution: This is a limitation of that software. Run it instead at 15bpp or 16bpp. * * * 6.Number Nine Energy Saver feature does not appear in the Number Nine HawkEye Control Panel for Windows 95. Resolution: Energy Saver support is built into Windows 95 and can be selected from Display properties in the Windows 95 Control Panel. * * * 7. After shutting down HawkEye you cannot locate it to reopen it. Resolution: Double click on the Number Nine icon (in the tray at the right side of the Windows 95 task bar) to reopen HawkEye. * * * 8. You have selected 32K colors (15bpp) using Resolution Exchange but Windows 95 Display Properties Settings indicates that you are at 65K colors (16bpp). Resolution: Windows 95 does not provide a 15bpp color depth option and will indicate 16bpp when either 15bpp (32K colors) or 16bpp (65K colors) have been selected through Resolution Exchange. You can use Resolution Exchange or Status to distinguish between 15bpp and 16bpp color depth settings. * * * 9. After changing resolution or color depth using Windows 95 'Desktop area' or 'Color palette' your monitor exhibits slight color separation (especially visible around text) and vertical lines seem to shimmer . Resolution: Use Monitor Adjustment to change the refresh rate slightly. NOTE: It is important to select the correct monitor model in Windows 95 Display Properties. If you do not see your monitor listed you can select one of the Standard Monitor types that most closely fits the specified capabilities of your monitor. * * * 10. You press your Zoom Hawk Key and no zoom occurs or when you open the Zoom property page no zoom levels are available. Resolution: 1) In general, more Zoom levels are available at higher color depths. 2) Some Zoom levels may become unavailable after changing the vertical refresh rate (using Monitor Adjustment). * * * 11. In Status, the Current Monitor Resolution does not update when zooming. Resolution: The Current Monitor Resolution is not intended to reflect zoomed resolutions. * * * 12. When you change color depths with Ròw…rn DDHAL_DRIVER_NOTHANDLED; s€¤³‘cˆiï#* Thiwill always be prompted to restart Windows 95 when you change color depths. * * * 13. After using Microsoft QuickRes to change color depths, or playing a DirectDraw game that uses multiple color depths, graphics performance is reduced. Resolution: When Windows 95 changes the color depth without restarting Windows, some portions of the Imagine display software are transparently replaced with system graphics calls. This should not cause any display problems, but will reduce graphics performance slightly. Restarting Windows will restore full graphics performance. * * * 14. Chameleon Cursor does not function when using "3D pointers", "Windows Standard (extra large)", and "Windows Standard (large)" pointer schemes, or Windows 95 mouse trails. Resolution: These pointer schemes and mouse trails are all software cursors. Chameleon Cursor is for use on Hardware Cursors, and will not work on software cursors. To find your mouse cursor easily, we suggest either using Mouse Trails or Chameleon Cursor. * * * 15. At 256 (8bpp) colors, desktop background colors may flash or shift noticeably behind an active window. Resolution: With 256 colors, Windows 95 keeps the correct colors in the active window, and allows the background colors to flash or shift. At higher color depths (15bpp, 16bpp, 24bpp, 32bpp), Windows 95 maintains all colors correctly. * * * 16. Minor corruption is visible in a Windows 95 application. Resolution: If you are experiencing a problem and wish to determine whether it is related to your Number Nine board, Windows 95 allows the user to incrementally decrease the video acceleration. In doing so you can determine whether or not it is your display driver that is causing the problem. To lower the acceleration: - Click on the Windows 95 'Start' button. - Select 'Settings' and then 'Control Panel'. - Double click on the 'System' icon. - Click on the 'Performance' tab, then on the 'Graphics' button. - Move the acceleration slider to 'None' then click on OK. - Click on OK again. - You will then be prompted to restart your computer. - Click 'yes'. If the problem still occurs in an unaccelerated mode, then the problem is most likely being caused by Windows 95 or other hardware/software and not by the HawkEye for Windows 95 driver. If the problem does not occur in unaccelerated mode, reset the video acceleration to full and try disabling the HawkEye 95 Caching Options. The HawkEye for Windows 95 Options page allows the user to disable Caching to improve Windows 95 application reliability. If you are experiencing graphics corruption with full acceleration that does not occur in unaccelerated mode, you may be able to resolve the problem with the Options page settings. The graphics corruption may be resolved by removing the check boxes for Enable Device Bitmap Caching and/or Enable Font Caching on the HawkEye 95 Options page. Changing these settings requires a Windows restart before the new settings are activated. Disabling these settings will reduce graphics performance slightly, but not as significantly as the graphics performance slider. * * * 17. After changing to a virtual resolution, sizable windows may be too wide and/or too tall. Resolution: If you have not already done so, in the Number Nine HawkEye Control Panel assign a Hawk Key to Place Windows. For most windows, pressing the Place Windows Hawk Key once or twice will re-size the active window to fit your monitor. * * * 18. If you need to lower the graphics acceleration to None for troubleshooting, you must disable Adobe Type Manager first if it is running. Resolution: - Restart the system in Safe Mode by pressing F8 when the "Starting Windows 95..." message appears, then choosing option 3. - When Windows 95 is finished loading in Safe Mode, restore the graphics acceleration to Full from the Control Panel System Performance page. You may also have to change your display type back to Imagine 128 Series 2 from the Display Control Panel Settings page. - After restarting Windows, turn off Adobe Type Manager using the ATM Control Panel located in the Start Menu - Programs - Main group. - After Windows is restarted with ATM disabled, you can lower the Imagine 128 Series 2 graphics acceleration to None. * * * 19. After lowering the graphics acceleration to None, the HawkEye Status page no longer displays the driver version. Resolution: With graphics acceleration set to None, the display driver version is not available to HawkEye. You must increase the graphics acceleration and restart Windows for HawkEye to be able to read the driver version. * * * 20. Switching a full-screen DirectDraw application to a windowed display on a 16.7M color desktop displays a blank window. Resolution: If your hi-res Windows display is set to 16.7 million colors, and you are playing a DirectDraw game which supports ALT-ENTER switching between full screen and windowed, you may not get any windowed display. Setting Windows to 256, 32K, or 65K colors before starting the game will allow ALT- ENTER switching to work properly. * * * 21. Direct3D applications are displaying incorrect colors in high-color (16 bpp) display modes. Resolution: If the last high-color display mode that was selected in Resolution Exchange was 32K colors, Direct3D applications will only have 15bpp available in high- color modes. Some Direct3D applications assume that 16bpp are available in high-color modes, and they will display incorrect colors. Use Resolution Exchange to set your Windows 95 display to 65K colors. This will toggle all high-color display modes to use 16bpp, and Direct3D will display the correct colors. The Direct3D colors will remain correct until a 32K color mode is selected again in Resolution Exchange. * * * 22. After exiting from a full screen DirectDraw (Windows 95) game, the Windows display is set to 640x480 resolution. Resolution: If you are using a #9 virtual resolution for your Windows display, DirectDraw applications may not be able to properly restore your display mode on exit. The DirectDraw game will always reset your Windows display to 640x480 resolution. To maintain your correct display resolution on exit, use HawkEye's resolution exchange to change your display to non-virtual before running the game. * * * 23. After pressing the Place Windows Hawk Key while running a windowed DirectDraw game, the game display is distorted. Resolution: The Place Windows hawk key will expand your current active application window to a centered full-screen display. Some DirectDraw game windows are set to a specific display size, and are not meant to be expanded. Using the Place Windows hawk key may force the window to resize and corrupt the game display. * * * 24. Accessing the #9 Monitor Adjust property page causes an invalid page fault in MSYNC_95.DLL. Resolution: If your monitor type is set to Plug and Play (VESA DDC), but you are not using a DDC compatible monitor, Monitor Adjust will not be able to properly determine the monitor's refresh rate capabilities. Monitor Adjust will attempt to read the monitor information and will close with an error box. If you are not using a VESA DDC compatible monitor, you must manually change your monitor type from the display settings page. * * * 25. After running HawkEye at 640x480 and then switching to a higher display resolution, the OK, Cancel, Apply, and Help buttons are clipped. Resolution: If you are using large fonts at 640x480 (or 1280x480 virtual) resolution, the row of buttons along the bottom of the HawkEye control panel will extend off the bottom of the screen, and may be clipped after switching to a higher resolution. Slight clipping can also occur at these 480 pixel height modes if your taskbar is set to Always on Top. Both Resolution Exchange and the Windows display settings pages will force the system to use small fonts when entering 640x480 resolution. (This requires a Windows restart if you are currently using large fonts.) If you switch to 640x480 using QuickRes or another utility, you may want to manually change your font size to prevent the clipping. If your HawkEye buttons become clipped, you can always restore the buttons by closing and restarting the HawkEye control panel. * * * 26. After running a Number Nine Reality, Motion or Vision card in your system, the Imagine 128 Series 2 card may not function properly. Resolution: With the Imagine Series 2 card installed, boot the system into DOS and run the ireset.exe program from the Windows sub-directory (or the directory in which you have installed Windows 95). This will create a new default number9.cfg file and resolve the conflict. ------------------------------------------------------------------ OTHER PROBLEMS ------------------------------------------------------------------ Software sometimes does not perform consistently across all resolutions and color depths. If you experience a persistent problem for which you cannot determine a cause or resolution, try switching to a different resolution and/or color depth with Resolution Exchange. If the problem is consistent across resolutions. Please consult application documentation. Most applications are distributed with a READ_ME file similar to this file. READ_ME files usually contain a wealth of information regarding potential application problems. ------------------------------------------------------------------ REMOVING IMAGINE 128 SERIES 2 HAWKEYE FOR WINDOWS 95 ------------------------------------------------------------------ HawkEye 95 includes an uninstall program that is available through the Windows 95 Control Panel Add/Remove Programs utility. To remove HawkEye 95 from your system: - Click on the Windows 95 'Start' button. - Select 'Settings' and then 'Control Panel'. - Double click on the 'Add/Remove Programs' icon. - Locate HawkEye 95 on the list of software that can be removed. - Either Double-click on HawkEye 95, or click once on HawkEye 95, then click Add/Remove. - The HawkEye 95 Uninstall utility will then ask you to confirm that you want to continue before it removes the HawkEye 95 files and registry entries from your system. ----------------------------------------------------------------------------------------------- CONTACTING NUMBER NINE VISUAL TECHNOLOGY CORPORATION ----------------------------------------------------------------------------------------------- Hours of operation: 8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri. Voice / Faxback: (617) 674-0009 Fax: (617) 674-2919 Technical Support Fax: (617) 674-8661 * * * European Sales: Germany Phone: +49 89 614 491 0 Fax: +49 89 614 491 99 Spain Phone: +34 1 556 2158 Fax: +34 1 555 9654 United Kingdom Phone: +44 1 256 381 194 Fax: +44 1 256 381 194 * * * MAIL (USA) NUMBER NINE VISUAL TECHNOLOGY 18 HARTWELL AVENUE LEXINGTON, MA 02173 USA 11/08/96 ------------------------------------------------------------------ (c) COPYRIGHT 1996, NUMBER NINE VISUAL TECHNOLOGY CORPORATION. Imagine is a trademark and HawkEye is registered trademark of Number Nine Visual Technology Corp. ------------------------------------------------------------------