Troubleshoot report snapshots

I can't open a report snapshot.

• You might not have permission to open the file or the folder that contains the file. Check the permissions on the file or folder, or contact your system administrator.
• The report snapshot is too big, and you don't have enough disk space. Reclaim more disk space so that the complete report snapshot can be saved to your disk.
• The file is not a report snapshot. A snapshot file has a file extension of .snp and must be in snapshot format. Verify that the file has the correct extension and is in report snapshot format (in Microsoft Windows Explorer, right-click the file and click Properties on the shortcut menu; the type should be Snapshot File).
• You don't have Snapshot Viewer installed. If necessary, Snapshot Viewer is automatically installed by Microsoft Access the first time you create a report snapshot, but you might not have created the report snapshot. You can also install Snapshot Viewer from the Setup program, or from a download page located on the Microsoft Office Developer's Web site.
• If you are attempting to open the report snapshot from a Web page, you might experience a connection or timeout problem while the report snapshot is being downloaded. Redisplay the Web page, or restart your Web browser to see whether that fixes the problem.

I get the Web page instead of the report when I print a report snapshot.

• If you are viewing a report snapshot from a Web page, don't use the Print command on the File menu. That Print command prints only the contents of the Web page, not each page of the report snapshot. Instead, use the Print button to the right of the navigation controls at the bottom of the window, or right-click the report snapshot, and then click Print on the shortcut menu.

I can't send a report snapshot in e-mail.

• If the Mail Recipient (as Attachment) subcommand on the Send To command of the File menu isn't available, your mail program might not be properly installed, or it might not support Messaging Application Programming Interface (MAPI). Check your program's documentation to confirm that it supports MAPI, and if so, try to reinstall the mail program to make the Mail Recipient (as Attachment) subcommand available.
• Depending on how your e-mail program was set up, you might not be able to send a report snapshot programmatically if the e-mail program requires you to log on and enter information. For example, Microsoft Outlook can be installed to prompt you for a user profile when you log on. Therefore, you might need to modify your e-mail program.