Troubleshoot Delegate Access

This feature requires Microsoft Exchange.

Missing buttons or tabs

I can't add new delegates because the Add button is unavailable.

To have delegates open your Microsoft Outlook folders, your mail must be delivered to your mailbox on the server, not to a Personal Folders file (.pst) on your hard disk. If you have your mail delivered to a .pst, you cannot add delegates.

I can't see the Delegates tab.

• You may not be connected to the Microsoft Exchange Server computer. Verify that you are connected to the server.
• The add-in that contains the delegate access feature must be set up. On the Tools menu, click Options, and then click the Other tab. Click Advanced Options, and then click Add-In Manager. If the Delegate Access check box is not available, you must set up that add-in.

  How?

  Do either of the following:

  Add or remove a COM add-in

  1. On the Tools menu, click Options, and then click the Other tab.
  2. Click Advanced Options, and then click COM Add-Ins.
  3. Do any of the following:
     • To enable an add-in, select the check box next to the add-in.

     • If the COM add-in you want is not listed, you need to add it to the Add-ins available list. Click Add, click the add-in (.exe or .dll file) you want, and then click OK.

     • To disable an add-in, clear the check box next to the add-in.

     • To remove an add-in, clear the check box next to the add-in you want to remove, and then click Remove.

  Add or remove an Exchange Client add-in

  1. On the Tools menu, click Options, and then click the Other tab.

  2. Click Advanced Options, and then click Add-In Manager.

  3. Click Install and then double-click the extension configuration (.ecf) file you want.

  4. Click OK.

  To disable an add-in, clear the check box next to the add-in, and then click OK.

   

Viewing another person's folders

I can't see an appointment in another person's Calendar when I'm the delegate.

When you view days in the Calendar folder, you can't see the details of an appointment, but the free/busy time shows that the time is busy. This is because, even though you have delegate access permission to the other person's Calendar folder, if the other person created an appointment and marked it private, you cannot view the appointment unless they have given you permission to do so. Have the person who granted you permission clear the Private check box on the Appointment tab in the appointment, or have the person modify your permissions so that the Delegate can see my private items check box is selected.

I receive meeting requests and responses that my delegate should get.

• The person you set up as your delegate might have been deleted from the Microsoft Exchange Global Address List, or there might have been an internal rule-handling failure on the server. To reset your delegate's permissions, click the Tools menu, click Options, and then click the Delegates tab.
• The Send meeting requests and responses only to my delegates, not to me check box might not be selected. On the Tools menu, click Options, and then click the Delegates tab.

I'm a delegate, but I can't open the other person's folders.

• You may not be connected to the Microsoft Exchange Server computer. Verify that you are connected to the server.
• You may not have sufficient permissions. Ask the person who granted you delegate access to perform the following steps to verify the permissions granted to you: On the Tools menu, point to Options, and then click the Delegates tab. Click the delegate's name in the Delegates box, and then click Permissions.

I get appointment conflicts.

If you set up your Calendar folder for delegate access or you are a delegate, open a Calendar from the network instead of from your computer to eliminate the chance of appointment conflicts.

Working with tasks

I am not receiving responses to a task request.

If you create a task request as a delegate, the responses are sent to the person for whom you are a delegate.

I can't move tasks up and down in a Tasks folder.

If you want to move tasks up or down in a Tasks folder that you have delegate access to, the person who granted you delegate access must also give you owner permission for that folder. To give you owner permission, the person who granted you permission must: Right-click the Tasks folder, and then click Properties on the shortcut menu. Click the Permissions tab, and then in the Name box, click your name. Then, in the Permission level list, click Owner.