Troubleshoot Web presentations

My Web presentation doesn't have an outline pane or a notes pane.

You might have turned off the option to display the panes before you published

To save a Web presentation with the outline or notes panes, do the following:

On the File menu, click Save as Web Page, and then click Publish.
In the Publish as Web Page dialog box, click Web Options.
Select the Add slide navigation controls check box and click OK.
Select the Display speaker notes check box on the Publish as Web Page dialog box.

You might have turned off the outline or notes panes in your browser window

To show the outline or notes panes in your browser window, do the following:

To show the notes pane, click Notes at the bottom center of the browser window.
To show the outline pane, click Outline at the bottom left of the browser window.

Your presentation might consist of a single slide If your presentation contains only one slide, you won't see multiple panes when you view the presentation in a browser.

You might not be using Microsoft Internet Explorer 4.0 or later Multiple panes are not displayed in Internet Explorer versions 2.0 and 3.0, and Netscape Navigator versions 2.0, 3.0, and 4.0.

JavaScript might not be enabled Multiple panes are not displayed in Internet Explorer 4.0 if JavaScript is not enabled. To enable JavaScript, in Internet Explorer 4.0, do the following:

On the View menu, click Internet Options, and then click the Advanced tab.
In the Settings list, under Java VM, select the Java JIT compiler enabled check box.

The Display speaker notes check box is unavailable.

There might not be notes in the presentation. If no notes are included in the presentation, then the option to display the speaker notes pane is not accessible.

You might not have selected the Add slide navigation controls Web option. This option displays the outline pane, the notes pane, and buttons to show or hide these panes and to display slides in your Web browser. To activate the speaker notes check box, do the following:

On the File menu, click Save as Web Page, and then click Publish.
Click Web Options.
Select the Add slide navigation controls check box.

My Web presentation doesn't have the slide show features I want.

The following slide show features are not supported when you view a presentation in a Web browser:

Animation

The Introduce text options By Word and By Letter are not supported.
The After animation option to make a shape appear dim is not supported.
Sound only plays for a single slide (it doesn't continue playing when you jump to another slide).
Chart effects are not supported.
Linked and embedded objects don't play.
The Spiral, Stretch, Swivel, and Zoom paragraph effects are not supported.
Rotated text isn't animated separately from the attached shape (the AutoShape and text are animated together).
If you have automatic slide transitions, all mouse-click animations on the slide behave as automatic animations.
Animated GIF pictures are static if they are grouped together.

Action settings

The Run Macro option is not supported.
The Highlight click and Highlight when mouse over check boxes are not supported.
Object action options are not supported.
A hyperlink to a custom show doesn't play the show.
The play sound option doesn't play if the object is also formatted as a hyperlink (for example, a hyperlink to the next slide).
If a hyperlink on the slide master is covered by a placeholder (even an empty placeholder), the hyperlink doesn't work.

Other features

Commands on the context menu (the menu that appears when you right-click a slide) are not supported.
Not all of the slide show presentation shortcut keys are supported.
The BACKSPACE key shows the last slide viewed, not the previous slide in the order of your presentation.
You can't run individual custom shows.
The Update automatically check box doesn't work for dates and times.
Pressing F1 doesn't display the Slide Show Help dialog box.
The Shadow and Embossed font formatting effects are not supported.

My Web presentation doesn't look the way I want in my Web browser.

You might have selected an incorrect Web browser format Microsoft PowerPoint takes advantage of the advanced Web browser features of Microsoft Internet Explorer version 4.0 and later to make better presentations. Some of these features aren't fully supported in earlier browser versions. If you have Internet Explorer version 2.0 or 3.0, or Netscape Navigator version 2.0, 3.0, or 4.0, and you view a Web presentation that was saved in the Microsoft Internet Explorer 4.0 or later (high fidelity) browser format:

Only the expanded presentation outline is displayed.
No notes or additional frames are displayed.
Hyperlinks are disabled.
Clicking a slide title in the outline pane doesn't jump to the slide.
Default browser colors are used to display presentation text color and background color (these elements are displayed correctly in Internet Explorer 3.0).
Sounds and movies don't play.

You might be viewing the Web presentation on a UNIX computer If you are using Internet Explorer 4.0 on a UNIX computer, animations ù including slide transitions ù aren't supported when you view a Web presentation that was saved in the Microsoft Internet Explorer 4.0 or later browser format.

The slide show feature you're expecting might not be supported Not all slide show features available in PowerPoint can be used in a Web presentation.

My Web presentation doesn't look the way I want on WebTV.

You might have used the wrong browser format Your Web presentation will look best on WebTV if you use the Microsoft Internet Explorer or Netscape Navigator 3.0 or later browser format. When you save a presentation as a Web page, the presentation is saved in the Microsoft Explorer 4.0 or later (high fidelity) browser format, which is not optimal for viewing in WebTV. Publish your Web presentation by clicking Publish in the Save As dialog box (File menu, Save as Web Page command) and then clicking either the Microsoft Internet Explorer or Netscape Navigator 3.0 or later or the All browsers listed above (creates larger files) browser format.

You might have published your Web presentation in the format for all browsers Your Web presentation will look the best on WebTV if you use the Microsoft Internet Explorer or Netscape Navigator 3.0 or later browser format. If you saved your Web presentation in the All browsers listed above (creates larger files) browser format, the Web presentation will appear in the Microsoft Internet Explorer or Netscape Navigator 3.0 or later browser format on WebTV.

Your Web presentation might contain animated GIF pictures GIF pictures aren't animated when you view your Web presentation on WebTV.

You might have selected a screen size setting that is not optimal for WebTV The recommended WebTV monitor screen size setting is 544 x 376. To change the screen size setting, click Web Options on the General tab in the Options dialog box, and then adjust the Screen size option on the Pictures tab as necessary.

I see a red X, a blank image, or no image at all in my Web presentation.

If you see a red X, a blank image, or no image at all where your graphics should be, check the following:

Your links might not be working correctly

A red X indicates a missing graphic. If you move, copy, or rename your Web page, any links to supporting files ù such as bullets, background textures, and graphics ù might be broken. To automatically make the paths for the linked pictures and hyperlinks relative when you save a Web page, do the following:

On the Tools menu, click Options.
Click the General tab, and then click Web Options.
Click the Files tab.
Under File names and locations, select the Update links on save check box.

Your browser might not recognize graphics in VML format

If you save a file as a Web page and then view the Web page in a browser that supports graphics in Vector Markup Language (VML) format, such as Microsoft Internet Explorer 5.0 or later, make sure that VML is turned on in your Web option settings in order to see the graphics on your Web page. If you view the Web page in a browser that does not recognize graphics in VML format (such as Microsoft Internet Explorer 4.0 or earlier) and your graphics aren't showing, check to make sure that you have set the correct Web option by doing the following:

Open your Web page in the Office application that you used to create it.
On the Tools menu, click Options.
Click the General tab, and then click Web Options.
Click the Browsers tab.
Under Options, clear the Rely on VML for displaying graphics in browsers check box, and then save your Web page again.

You might have the wrong browser settings

Although all browsers support the same language (HTML), there are some differences among browsers. Some support different versions of HTML and different HTML extensions. Custom options can be set in browsers, such as the default text and background colors, and whether or not graphics are displayed. Consider testing your page in different browsers ù some of which are available for downloading on the Web ù and with different monitor settings, to make sure that all of your page elements appear.

You might have used the wrong picture format

If you link a graphic to a Web page, and the graphic format isn't supported by your browser, your graphics won't be visible. Make sure that the linked picture is in a graphic format that is compatible with your browser. The .jpg and .gif graphic formats are compatible with most browsers.

You might have changed a linked picture

If you make a visual change to a linked picture, such as adding a shadow, border or outline, fill, or contrast or brightness adjustment, then your Office application will create another picture with those changes for displaying in a Web page. When you view the Web page in Microsoft Internet Explorer 4.0 or earlier, the picture will appear with the changes, but the link to the original picture will be broken. To fix the link:

Select the picture.
On the Picture toolbar, click Reset Picture.

My Web presentation is displaying the wrong characters for a language.

If a Web page is encoded for a different language, an Office application will try to determine the language. If the Office application displays the wrong characters for that language when you open the page in a browser, you can select the language that you think the page is encoded in. Some languages have more than one encoding, so try each encoding until you can read the text.

On the Tools menu, click Options.
Click the General tab, and then click Web Options.
Click the Encoding tab.
Under Reload the current document as, select the language you think the page is encoded in.

Graphics and text in my Web presentation look different on another computer.

If your Web page looks different from what you expect, check the following:

Video resolution

Graphics and text can wrap differently, depending on the video resolution (the size of the screen elements relative to the screen size). The screen size you specify can affect the size and layout of images on a Web page and the image of gradient page backgrounds.

Check the screen size settings on your computer

In the Windows Control Panel, double-click the Display icon.
Click the Settings tab.
Under Screen area (Desktop area in Windows NT 4.0), drag the slider to change the screen resolution.

Note Your monitor and video adapter determine your screen resolution options.

If your graphics and text look different from what you expect, change the screen size settings by doing the following:

On the Tools menu, click Options.
Click the General tab, and then click Web Options.
Click the Pictures tab.
Under Target monitor, select a screen size in the Screen size box.

Browser settings

Although all Web browsers support the same language (HTML), there are some differences among browsers. Some support different versions of HTML and different HTML extensions. In addition, users can set custom options in browsers, such as the default text and background colors, and whether or not graphics are displayed. Consider testing your page in different browsers ù some of which are available for downloading on the Web ù and with different monitor settings to make sure all of your page elements appear.