Troubleshoot e-mailing messages and documents

Using Microsoft Word as your e-mail editor

When using Word as my e-mail editor, I can't insert an Outlook item into an HTML e-mail message.

To insert a Microsoft Outlook item into an HTML e-mail message, drag the item from the Inbox (or any other Outlook view) into the message.

My e-mail is very slow or not working correctly.

• To use Word as your e-mail editor, you should have at least 16 megabytes of memory available.
• Before using Word as your e-mail editor, close any Word dialog boxes that are open.
• Programs that work in the background, such as virus-scanning programs, may slow down e-mail and Word in general. Use System Monitor (an optional Microsoft Windows accessory program) to see if you are running programs that slow down your computer's performance and to see which program is using the highest percentage of processor time.

When I change certain spelling options in Word, the changes aren't reflected in Outlook.

Some spelling options are only shared between Word and Microsoft Outlook when you use Word as your e-mail editor. If you've turned off Word as your e-mail editor, you can change the following options in Word without altering the setting in Outlook:

• Always suggest replacements for misspelled words

• Ignore words in UPPERCASE

• Ignore words with numbers

General e-mail

The Mail Recipient and the Routing Recipient commands don't appear on the Send To submenu (File menu).

If you haven't installed an e-mail program (such as Microsoft Outlook) on your computer, the Mail Recipient and Routing Recipient commands won't appear on the Send To submenu (File menu).

If you still don't see the Mail Recipient (as Attachment) menu item, do the following:

1. On the Tools menu, click Options, and then click the General tab.
2. Select the Mail as attachment check box, and then click OK.

The E-mail button doesn't appear on the Standard toolbar.

If you haven't installed an e-mail program (such as Microsoft Outlook) on your computer, E-mail will not appear on the Standard toolbar.

My e-mail messages and documents look different on other computers.

• Did you e-mail a message or document in a format your recipients can read?   For example, if you e-mail a message or document in HTML format, recipients need Microsoft Outlook 98 or later or another e-mail program that can read documents in HTML format ù for example, Netscape Communicator, Eudora, or cc:Mail. Otherwise, the message or document may not be formatted correctly and the graphics may not display. In this case, you might want to e-mail the document as an attachment. That way, recipients who have installed Word 97 or later can view the document in its original format.

• Did you e-mail a message to recipients who aren't using Word as their e-mail editor?   If you e-mail a message in Microsoft Outlook rich text format, and your recipients are using a different e-mail editor, then some message elements may not appear correctly. For example, borders, highlighted text, tables, and bulleted and numbered lists may not appear or retain their original formatting.

I can't e-mail a Web page as an attachment.

In Word, you can't e-mail a Web page as an attachment, because Word automatically converts the HTML file to Word format (.doc). However, you can e-mail the Web page itself. Or, if you're working in Microsoft Outlook, you can e-mail a Web page as an attachment.