Blank thumbnail?
If you import an animated GIF that shows a blank thumbnail and preview, it is most likely caused by file incompatibility. You can try opening the file in a GIF animation program, saving it again, and reimporting it into Clip Gallery.
If you import a graphic, such as a JPG, TIFF, or other photographic format, that shows a blank thumbnail, it is most likely because the graphic is too large and your computer doesn't have enough memory to show the thumbnail. However, the clip has been imported successfully and can be inserted in your documents. In order to see the thumbnail, try the suggestions below.
See also:
Missing or incompatible graphics filter or media player?