We'll
do our best to help you solve your CD-ROM problems and get your software
up and running successfully. You should find the answers to the most frequently
asked questions from readers, as well as last-minute information on any
issues with software included on the current CD-ROM. We'll also offer any
help we can on past CDs. So, read on...
>>
General advice on using the CD or DVD-ROM
>> Faulty CD-ROM (or DVD)?
>>
Past issues' content (programs carried over the past year)
>> Past issues' problems
>> FAQ
>> Last resort...
STOP
PRESS:
TRY
THIS FIRST...
If you're having problems installing a particular application, check if
you are running Norton AntiVirus. Norton has
been known to prevent certain programs from installing properly. The solution
is to disable it temporarily during installation.
IE5.5
PROBLEMS? —
Click here for one
reader's solution...
If
you're using Netscape and are having problems running the Acrobat files
in the Editorial section (group tests - DVD-ROM edition
only), you might like to check out the Adobe
Acrobat support site and find out how to configure your browser to use
Acrobat as a helper application (see document 313692 on the site). Or, install
Microsoft Internet Explorer 5.
PLEASE NOTE: We
do our best to ensure that all the programs install correctly. But, nobody's
perfect! If anything fails to install first time, or we've
left something out, check the text file containing file paths for all the
programs on the disc. It can be opened by choosing the option from PCW mini-installer
when the disc loads. |
| |
 |
| Installing the software
on this disc
|
| Simply
click the install buttons |
(
|
|
) |
and follow
the on-screen |
| prompts.
Read the CD/DVD notes in Personal Computer World for additional information
on installing and using the programs. |
If
you use an older version of IE or a non-MS browser...
You can still browse the CD or DVD, and install programs by clicking the
INSTALL buttons. However you will be presented with the usual |
It happens sometimes!
If yours won't load, is missing, or is physically damaged (and you weren't
responsible for its sorry state), you can write (enclosing the disc and/or
sleeve) with your name and address, clearly marked with "PCW"
plus the current month, plus Vol and Issue number (see the spine of the
magazine for this), to:
ABT
306 St. Mary's Lane
Upminster
Essex RM14 3HL
A replacement CD will be sent to you (note: these cannot be supplied direct
from VNU).
ABT
can also be reached by telephone on 08700 885995 |
|
|
|
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