If you need general information about the Internet Connection wizard, see the Overview.
- Make sure all other programs that might be using the same communications port as your modem, such as any fax software or a phone dialer, are not running.
- Check the power to your modem by turning it off and then back on.
- Try turning AppleTalk off. On the Apple menu, choose Chooser, and then in the AppleTalk area, click Inactive.
- Make sure all cable connections are secure.
- Verify that your phone cable is working by trying it with your telephone or replacing it with a cable that you know works.
- Your modem might be incompatible with your telephone system. For more information, see the documentation that came with your modem. You can also try contacting your telephone company or your phone-system administrator.
- Redial the current phone number a few times.
- Try a different phone number. In the Could Not Connect screen, click Phone Book, and then choose a new number.
- If you hear "You must first dial a one," in the Could Not Connect screen, click Dialing Properties, and then make sure that the For Long Distance Calls check box is selected and that the correct number is in the box.
- Try a different phone number. In the Could Not Connect screen, click Phone Book, and then choose a new number.
- Check the dialing settings for your location. In the Could Not Connect screen, click Dial Properties, and then make sure the settings are correct for your telephone system. For example, if you are using a telephone system within a company, you might need to dial 9 (or some other number) first to dial outside of your company.
- Try a different phone number. In the Could Not Connect screen, click Phone Book, and then choose a new number.
- Redial the current phone number. Click Redial a few times to try redialing the current phone number.
- Try a different phone number. In the Could Not Connect screen, click Phone Book, and then choose a new number.
- Check the modem type and settings. In the Could Not Connect screen, click Modem.
- Check whether someone else is trying to use the same phone line. If someone else has picked up a telephone that uses the same phone line as your modem, your connection will be interrupted. After the other person has hung up, click Redial to re-establish your connection.
- Check the call waiting setting. In the Could Not Connect screen, click Dial Properties. If your telephone system has call waiting, it should be turned off while you are dialing from your computer. You can turn it off by selecting the To Disable Call Waiting check box, and then typing a value in the Dial box. For example, entering *70 turns off call waiting on many phone systems. If you are not sure which value to use, contact your telephone company or your phone-system administrator.
- Try a different phone number. In the Could Not Connect screen, click Phone Book, and then choose a new number.
- Check your ID and Password. When you signed up for an Internet account, you chose a member ID and password. Make sure you typed your ID and password correctly.
- Try this: choose Control Panels from the Apple menu, double-click ConfigPPP (if you are running Open Transport, double-click Modem), and then choose Printer-Modem Port from the Port Name menu to make sure that it is selected. Now, double-click the Internet Connection wizard and go through it again.
If you still encounter problems and are trying to connect to the Internet Referral Server, see the front of "A Beginner's Guide to Microsoft Internet Explorer" for product-support phone numbers. If you are trying to connect to the sign-up page for an Internet service provider, contact the service provider's customer support.
If you need troubleshooting information for problems other than connection using the Internet Connection wizard:
- Look in the Troubleshooting section of "A Beginner's Guide to Microsoft Internet Explorer."
- Look in the Troubleshooting section of the online Help for Internet Explorer. If Internet Explorer is not running, double-click its icon on the desktop to start it. On the Help menu, choose Internet Explorer Help, and then click Troubleshooting.