When You Have a Question

If you have a question about Microsoft Internet Explorer 3.0, first look in the product documentation or consult online Help. You can also find late-breaking updates and technical information in the README file that came with your Internet Explorer disks. If you cannot find the answer, contact Microsoft via any of the following support options that best meet your needs.

Microsoft AnswerPoint

Microsoft AnswerPoint offers high-quality technical support options that allow you to get what you need:  the right answers right now. For information about support services in the United States and Canada, see Product Support Within the United States and Canada.

Microsoft AnswerPoint is subject to Microsoft's then-current prices, terms, and conditions, and is subject to change without notice.


Product Support Within the United States and Canada

In the United States and Canada, the following support services are available through Microsoft AnswerPoint:

AnswerPoint Information Services

AnswerPoint Standard Support

AnswerPoint Priority Support

Text Telephone

Other Support Options

Other Microsoft Services


AnswerPoint Information Services

AnswerPoint Information Services provides you with easy access to the latest technical information and services for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year.

Internet Services (World Wide Web and FTP sites)

Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, peer-to-peer newsgroups, and other technical information on our Internet sites.

The World Wide Web site is located at http://www.microsoft.com

The FTP site is located at ftp.microsoft.com

The Microsoft Network (MSN) and Other Online Services

Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, peer-to-peer Bulletin Board Services, and other technical information on MSN and other online services. To access Microsoft services on MSN, click  the Edit menu, click Go To Other Location, and then type mssupport.

Microsoft TechNet

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions about Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows and Macintosh-based applications. As a TechNet user you receive:

Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information.

Twelve monthly supplemental (drivers and patches) compact discs containing the Microsoft Software Library.

A 20% discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121#3024 between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday.

Microsoft Developer Network Library (MSDN)

CD-ROM based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474.

Microsoft Download Service (MSDL)

Direct modem access to sample programs, device drivers, patches, software updated and programming aids on MSDL by dialing (206) 936-6735 in the United States and (905) 507-3022 in Canada. Connect information:  1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips

This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call (800) 936-4200 on a touch-tone telephone. You can use the following keys on your touch-tone telephone after you reach FastTips:

To	Press
Advance to the next message	*
Repeat the current message	7
Return to the beginning of FastTips	#
See also

AnswerPoint Standard Support

AnswerPoint Priority Support

Text Telephone

Other Support Options

Other Microsoft Services


AnswerPoint Standard Support

In the United States, no-charge support from Microsoft support engineers is available for non-connectivity issues via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. This support is available for 90 days after your first call to a support engineer.

For technical support for Microsoft Internet Explorer, call (206) 635-7123.

In Canada, support engineers are available via a toll call between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Call ((905) 568-4494. This support is available for 90 days after your first call to a support engineer.

Note

AnswerPoint Standard support for personal systems products excludes technical support for connectivity issues. Connectivity issues are defined as setup, configuration, or usage of a Microsoft personal operating system or business system in a networked environment, dial-up networking, faxing, connectivity using a null modem cable, and so on. This includes, but is not restricted to: setting up a computer to be used in a networked environment, network administration, dialing in to a computer, connecting to the Internet via a service provider, and using e-mail or fax from within a Microsoft systems product. Questions regarding usage of the Internet Explorer, independent of the connection to a service provider, are not considered connectivity issues and are no-charge.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

The version number of the Microsoft product that you are using

The type of hardware that you are using

The exact wording of any messages that appeared on your screen

A description of what happened and what you were doing when the problem occurred

A description of how you tried to solve the problem

See also

AnswerPoint Information Services

AnswerPoint Priority Support

Text Telephone

Other Support Options

Other Microsoft Services


AnswerPoint Priority Support

Microsoft AnswerPoint offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, except holidays in the U.S. In Canada, the hours are from 6:00 A.M. to midnight Eastern time, 7 days a week, excluding holidays.

In the United States, call (900) 555-2000; $35 (U.S.) maximum. Charges appear on your telephone bill. Not available in Canada.

In the United States, call (800) 936-5700; $35 (U.S.) per incident; in Canada, call (800) 668-7975, at $35 (US) per incident. These services are billed to your VISA card, MasterCard, or American Express card.

See also

AnswerPoint Information Services

AnswerPoint Standard Support

Text Telephone

Other Support Options

Other Microsoft Services


Text Telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, using a TT/TDD modem, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

See also

AnswerPoint Information Services

AnswerPoint Standard Support

AnswerPoint Priority Support

Other Support Options

Other Microsoft Services


Other Support Options

Microsoft Support offers annual fee-based support plans. For information, in the United States, contact Microsoft Support Sales at (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 668-7975 between 8:30 A.M. and 6:30 P.M. Eastern time, Monday through Friday, excluding holidays. Technical support is not available through these sales numbers. Please refer to the Standard Support phone number for technical support.

AnswerPoint Information Services

AnswerPoint Standard Support

AnswerPoint Priority Support

Text Telephone

Other Microsoft Services


Other Microsoft Services

Microsoft Authorized Support Centers

Microsoft Authorized Support Centers (ASCs) are a select group of strategic support providers who offer high quality customized support services that span the complete systems life cycle of planning, implementation and maintenance of your multivendor environment. Services include:  on-site support, integration and implementation services, help desk services, hardware support, development resources, and others. Choosing an ASC allows you to work with one vendor for all of your technical support and service needs. You can also combine ASC services with your in-house help desk or Microsoft support service option to best fit your information technology support needs.

For more information on the ASC program, in the U.S. call (800) 636-7544 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

Microsoft Solution Providers Program

Microsoft Solution Providers are independent developers, consultants, and systems analysts that offer fee-based technical training and support, industry knowledge, objective advice, and a range of value-added services to companies of all sizes. Solution Providers work with organizations to help implement computing systems that take advantage of today’s powerful new technologies.

For the name of a Microsoft Solution Provider near you, in the U.S. call (800) 765-7768 between 6:30 A.M. and 5:30 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

See also

AnswerPoint Information Services

AnswerPoint Standard Support

AnswerPoint Priority Support

Text Telephone

Other Support Options