The following chart describes where you can find each of the appendices provided with LAN Inventory: APPENDIX CONTENTS FILE NAME A Equipment Database LIref.txt B Troubleshooting LIref.txt C Using Brequest Btrieve.txt D Btrieve Status Codes Btrieve.txt E NMS Smart-Launch Support NMS.txt F Introduction to Crystal Reports Crystal.txt G Using Crystal Reports Crystal.txt H Practical Crystal Reports Crystal.txt LIREF.TXT Headings: 10.0 Appendix A Equipment Database 10.1 Equipment Inventory Records 11.0 Appendix B Troubleshooting 11.1 Error Messages 10.0 Appendix A Equipment Database This appendix discusses and provides examples of the following: o equipment inventory record types and their contents o information collected by the EQUIP.EXE program 10.1 Equipment Inventory Records Equipment inventory records are displayed by choosing the Inventory command from the View menu. The detailed inventory information that displays for each record depends on the record type. Record types consist of file server, MAC, PC workstation, and spare parts. The fields displayed for each type are listed below: o Fields Displayed For File Servers - Computer Information (Serial Number, Network Operating System, CPU, Memory) - Volumes - Physical Drives - LAN Adapter Information - Software Applications - Miscellaneous Equipment o Fields Displayed For MACs - Computer Information (Appletalk Version, CPU, Finder Version, Floating Point Unit, Keyboard, Memory, Model, ROM Size, ROM Version, System Version) - Slot Adapter/Drivers - Monitors - Floppy Drives - Mounted Volumes - SCSI Devices - Software Applications - Miscellaneous Equipment o Fields Displayed For PC Workstations - Computer Information (Model, Bios, Bios Date, Brand, BUS, CMOS, Clock Frequency, CPU, Operating System and Version) - Mass Storage - Keyboard/Display - Ports - Network Adapter - Memory - Software Applications - System Files - Miscellaneous Equipment o Fields Displayed For Spare Parts - Computer Information (Memory, CPU, Serial Number, Network Operating System) -Miscellaneous Information 11.0 Appendix B Troubleshooting Appendix A provided information about LAN Inventory's equipment databases. This appendix provides a listing of LAN Inventory's error messages and their explanations. 11.1 Error Messages Add Inventory - This Field Cannot be Left Empty The Site field must contain information. Audit Not Completed On Site The audit was not successfully completed. Btrieve Error All Btrieve errors are reported by a number. Refer to Appendix D to discover the reason for the error. Cannot Copy File - Source File The source file names for saving the baseline may not be set properly; there may not be enough disk space; you may not have sufficient rights to the destination directory; or the files might be flagged as Read Only. Cannot Create File - Target File The target file(s) for saving the baseline could not be created. Check rights and disk space/directory entries. Cannot Delete a Pre-Defined Report The reports that are provided with BrightWorks cannot be deleted. Cannot Initialize Btrieve Btrieve failed to initialize; check available memory. Cannot Initialize Libraries DATALIB and/or WNCFS DLL's are missing. Check available memory. Cannot Re-Define this Report The reports that are pre-defined and provided with this product cannot be re-defined. Try saving the report under a different name. Could Not Access Shell Network Information Your network is not responding. You must reboot the machine and retry the operation.. Could Not Create ID File The file that generates IDs for stand-alone equipment could not be created. Check that the diskette is not write protected. Could Not Login to Server The name/password you entered is invalid. Delete Unidentified Software - This Item is in the Transfer List - Delete it First. A software title that is included in the transfer list was selected to be deleted. It must first be removed from the transfer list. Entry Is Reserved for Fusion Use, Cannot Edit Entry Some Categories, Classes and Types are reserved for BrightWorks use and cannot be edited or deleted. The following fields cannot be left blank: Category Class Manufacturer Product Name For PC and MAC Software Lists, the following fields cannot be left blank: Product Name File Name/File Creator File Size Version Number Error # Deleting Report The system encountered the specified error attempting to delete a report. Error #: Server "server name" A network error occurred on the specified server. Consult NetWare documentation for a description of the error number. Error Allocating Global Memory This product could not allocate extra memory to store system files. Error Reading Audit Parameters The file WAUDCFG.DAT, which contains the Audit parameters, could not be read. Error Removing Alert Timer The system was unable to remove the timer for alerting. Error Removing Audit Timer The system was unable to remove the timer for an automatic audit. Field Type Do Not Match The BrightWorks field format (character or numeric) and the field to be imported format differ. File 'WEQTRNA.DXT' Could Not be Found The path specified to load stand-alone equipment from does not contain this file, which is needed for the stand-alone hardware. Invalid Hour Entry Entry must be in the range 12 AM - 12 PM. Invalid Minutes Entry Entry must be in the range 0 - 59. Local Site Already Has This Name The name you entered is already assigned to the local site. Select a different Site name. Local Site Cannot be Deleted The Site name you wish to delete is the name of the local site and cannot be deleted. Local Transaction Files Could Not be Found The directory from which BrightWorks is running does not have the local transaction files to which stand-alone information should be loaded. To solve this, you need a search drive set up to BrightWorks. Login Name Cannot Be Left Empty The Login Name field cannot be empty when specifying access to a server. Macintosh Update Aborted The Macintosh update was aborted at user's request. Memory Allocation Error The system was unable to allocate memory for the specified operation. Close one or more applications and try the operation again. NetWare Error Could not attach to server due to one of the following: a hardware error the 8 server slots are in use the maximum number of users for the server has been reached No Data For This Report There was no data satisfying the filtering conditions set in the report. No Fields Selected At least one field must be selected to print for the Custom Report or the Detailed Equipment Report. No Fileservers Specified No servers were included in the Audit. No Sites Specified No sites were specified in the Scope of Audit. Not Enough Disk Space Available The collector diskette does not have the space needed for stand-alone files. Option Available Only from Menu Bar (Delete Component) When creating new equipment components, bringing up the list of components, the user cannot delete an existing component. Path Name Cannot be Left Empty - Edit Site The Path Name must contain information when editing sites. Path Name is Already in Use Sites must be assigned unique path names. Product has Not been Installed BrightWorks needs to be properly installed following the instructions in Chapter 2 of this manual. If the program has been properly installed, run CIN.EXE to re-enable BrightWorks. Required Fields Are Missing One or more of the fields that uniquely identify a workstation are missing: site - nodeid_1 - nodeid_2 - name. Selected Fields Will Not Fit on Page Using the current page set-up, the fields that have been selected for printing will not fit across the page. Either select a smaller font, set a smaller maximum field width, select the "One Field Per Line" option, or select fewer fields to print. Server Update Aborted Server update aborted at user's request. Server Update Not Completed File Server information was not updated in the transaction file due to one of the following reasons: The file WSERVER.DAT (containing the list of servers) could not be read No servers were included in the Scope of Audit No unique ID could be determined for that server Site Name Cannot be Left empty - edit site When editing a Site, the Site field must contain information. Source File Not Specified When backing up the baseline, the source baseline file must be specified. Supervisor Rights Required Supervisor rights or equivalent are needed to run an audit on a server. System Files To Audit - This is Not a Valid File Name A valid file name is up to 14 characters long; the period is required. The Transaction File Is Empty The transaction file is empty due to one of the following reasons: EQUIP has not been run MAC files were not loaded into the transaction files Stand-alone equipment has not been loaded The file server information update failed There is no Audit Selected When running the Audit Results Report, a specific audit must be selected. Transfer Unid Software as Group - Base Name / Version No. Already In Use The combination of base name / version no is in use by another software title. Unable to Configure Printer The system was not able to initialize the printer. Make sure that a printer is set up for Windows and the correct driver is present in the Windows system directory. If necessary, delete the file WLAI.INI from the Windows directory and try to print again. Unable to Create Timer Window The system was unable to create the timer window for an automatic audit or alerting. This is probably due to low memory or system resources. Close one or more applications and try the operation again. Unable to Create Window The system was unable to create a window. This is probably due to insufficient memory or system resources. Close one or more applications and try the operation again. Unable To Determine Unique ID The file that stores the unique file server ID, which is in the SYS:SYSTEM dir as a hidden file called LAIID.CFG, could not be created or opened. If the hidden file is zero bytes, delete it and try again. This message might also appear if the number of files in use exceeds the maximum number specified in the CONFIG.SYS file (usually when the user is running other Windows or DOS applications). Unable to Initialize NetWare Structures Your network is not responding. You must reboot the machine and retry the operation. Unable to Initialize Timer The system was unable to initialize the internal timer used to track automatic audits and alerts. This is probably caused by other applications using all system timers. Close an application that uses a timer and try the operation again. Unable to Open Export File The user must have write/create rights, and there must be enough disk space to create the export file. If you are trying to export to a root directory, try exporting to a sub-directory instead. Unable to Open File The system was not able to open the specified file. Make sure that a valid directory was specified and that the user has sufficient rights to this directory. Unable to Open Import File The file selected to be imported could not be opened. The file could be corrupted. Unable to Open Report Files The system was not able to open the files which contain the data being reported. Unable to Retrieve Report Information The system was not able to open or read one or more of the files required to run the specified report. Before creating reports, you must run an audit and have data in your baseline. Unable to Write to Temporary File There is not enough disk space for the temporary file. Free up some space, and then run the report again.