Here are a few common problems and their solutions/work-arounds. You should also look in the General Questions and Answers section of this document. If have a problem not listed here, please first look on the Inspire Graphics web page (www.inspiregraphics.com), which is continuously updated, for further help. If you cannot find the appropriate information, please contact Inspire Graphics via fax or e-mail.
PROBLEM: The
colors of the images look strange or
are only being partially displayed.
SOLUTION:
It could be that your screen resolution
or color settings need adjustment. Use the Monitors or Appearance control panels
to adjust your display settings. You may also benefit from calibrating your
monitor. See your system Help file for specific directions on these and related
topics.
PROBLEM:
When attempting to open an image file in my word processor, the image is too
large, distorted, or unable to be sized or otherwise edited.
SOLUTION: Try
opening the image file first into your Scrabook program (a standard program
that is included in many Macintosh systems) or another word processor. Next,
select the image, and copy it (go to Edit-Copy, or hold down the Apple key and
press C). Then switch to your
word processor and paste the image (select Edit-Paste, or hold down the Apple
key and press V).
PROBLEM:
My fonts appear and print distorted or too small.
SOLUTION:
Some fonts were not created to be body text (the text you would use in a letter,
for example) and will therefore appear blurry or unclear if printed too small.
Also, your font may appear blurry on the monitor but will print fine. In some
cases, your monitor cannot display fonts as well as your printer prints them,
so don't worry too much.
-- If you encounter other problems that you cannot resolve, such as file compatibility problems, or if you suspect that you have received a defective CD, please contact customer support via e-mail (support@inspiregraphics.com), the Internet (www.inspiregraphics.com), or fax (801/235-9395) for more specific instructions.
-- If you have questions about the tools and features of your desktop publishing or word processing program, it would be best to contact the support line for your specific application or view its Help file. There are too many programs available for us to be completely versed in all of their functions.