CONCENTRIC NETWORK CORPORATION PRESENTS NETSCAPE NAVIGATOR PERSONAL EDITION FOR WINDOWS 3.x AND WINDOWS 95 VERSION 2.0 ======================================================================== Contents 1. Upgrading from NNPE 1.1 or 1.2 a) Windows 3.x b) Windows 95 2. Troubleshooting a) Windows 3.x 1) How do I receive mail? 2) How do I set NNPE to retrieve mail automatically? 3) How do I uninstall NNPE? 4) I can't connect to the network. What do I do? 5) I get a General Protection Fault when the Install program is trying to detect my modem. 6) I'm having trouble viewing large documents. 7) My modem is not listed in Modem Wizard's list of modems. 8) My computer won't detect my Visioneer modem. b) Windows 95 1) My computer won't dial my modem. 2) I can't connect to the network. What do I do? 3) How do I uninstall NNPE? ======================================================================== 1. Upgrading from NNPE 1.1 or 1.2 a) Windows 3.x: The Setup program will detect and retain some settings from your previous version of NNPE. Setup will detect and save your Eudora preferences for sending and receiving email. If you use a script to log into your ISP, Setup will also convert your old login scripts to use the new format. b) Windows 95: If you have an older version of Netscape Personal Edition installed on your computer, your Dialer files will be con- verted to Windows 95 Dial-Up Networking connections. If you had used Personal Edition to configure your Eudora or Microsoft Exchange mail preferences, Netscape Personal Edition 2.0 will configure the Navigator to use your old mail preferences. ======================================================================== 2. Troubleshooting a) Windows 3.x: 1) How do I receive e-mail? To receive mail through Netscape Navigator, click on the Get Mail icon. 2) How do I set NNPE to retrieve mail automatically? Select the Mail and News Preferences under the Options menu. On the Servers tab, set "Check for Mail" to the number of minutes the Navigator should wait between mail checks. If you are using the Navigator while off-line, you may wish to set "Check for Mail" to 0 to prevent the Navigator from making an auto-dial to the network to check your mail. 3) How do I Uninstall NNPE? NOTE: Do not run NUNINST.EXE unless you are certain that you want to uninstall NNPE 2.0. After running nuninst.exe, some Netscape configuration information will be deleted, even if you choose No on the uninstaller's confirmation dialog. If you begin any part of the uninstall process, you must re-install the entire product. To uninstall Netscape Personal Edition, run the program NUNINST.EXE. The uninstall program is located in the C:\cncnet\netscape\uninstal directory. 4) I can't connect to the network. What do I do? There are several reasons why you may not be able to connect to the network. Here are three of the most common: 1. If you registered for a Concentric Network account with a Sales Representative, you must type in your UserID and password exactly as it was given to you during the registration process. See the "Troubleshooting" section of the insert that came with your software for instruc- tions on correcting your UserID and password information. 2. If you have another online service provider's software on your system, you may be experiencing a winsock.dll conflict. See the "Troubleshooting" section of the insert that came with your software for instructions on correcting this problem. 3. If you upgraded from Netscape Personal Edition version 1.1, you must restart your entire computer after the installation process before you can connect to the network. The Install Wizard will restart Windows for you, but this is not the same as rebooting your whole system. To reboot, wait for Windows to come onscreen again, then close it down. At the DOS prompt, hit your reset button, or switch the power off and on again to reboot your computer. 5) I get a General Protection Fault when the Install program is trying to detect my modem. What do I do? Some RPI modems may not be correctly auto-detected. If you get a General Protection Fault during auto-detection, restart Windows, restart the Account Signup Wizard, and choose your modem manually. 6) I'm having trouble viewing large documents. What do I do? If you have an RPI modem, you may encounter problems under low memory conditions while viewing large text documents. Try closing down one or more of the other programs you are running to free up some memory. 7) My modem is not listed in Modem Wizard's list of modems. If your modem is not listed in Modem Wizard's list of modems, first try the Hayes compatible setting. If the "Hayes compatible" setting does not work, try the "Other Windows modem" setting. 8) My computer won't detect my Visioneer modem. If you have Visioneer PaperPort drivers installed, you must re-detect your modem after you re-start Windows. b) Windows 95: 1) My computer won't dial my modem. After installing your modem under Windows 95, either through the Modems icon in the Windows 95 Control Panel, or through the Account Setup Wizard, you must shut down and restart your entire computer before Windows 95 will be able to dial your modem. 2) I can't connect to the network. There are several reasons why you may not be able to connect to the network. Here are three of the most common: 1. If you registered for a Concentric Network account with a Sales Representative, you must type in your UserID and password exactly as it was given to you during the registration process. See the "Troubleshooting" section of the insert that came with your software for instructions on changing your UserID and password information. 2. If you have another online service provider's software on your system, you may be experiencing a winsock.dll conflict. See the "Troubleshooting" section of the insert that came with your software for instructions on correcting this problem. 3. If you have configured Microsoft TCP/IP to use DNS (Domain Name Service), you may not be able to connect to other hosts through your Dial-Up Networking connection. Your Dial-Up Networking connection contains its own fields for Concentric's name servers, which will be not be used if you have specified name servers in your Microsoft TCP/IP configuration. The Account Setup Wizard will warn you if you have configured Microsoft TCP/IP to use DNS. If you see this warning, double- click the Getting Started icon in your Navigator program group, and read the topics on "DNS configuration" to either modify or disable DNS. 3) How do I uninstall NNPE? To Uninstall Netscape Personal Edition, select Settings | Control Panel from the Windows 95 Start Menu. Then select Add / Remove Programs from the Control Panel. To uninstall, select Netscape Personal Edition from the list of installed programs, and click the Add / Remove button.