SolutionBuilder®

Primus SolutionBuilder allows customer support analysts supporting complex, high-technology products to quickly answer customer questions. The system works through the rapid framing of searches, searching of multiple on-line resources simultaneously, and capturing solutions and saving them for successive reuse. SolutionBuilder operates enterprise-wide on a client-server basis, and is capable of retrieving information from connected databases, on-line bug reports, text retrieval systems and previous solution records. The technology helps redirect support analysts' efforts from concentrating on how to define specific search stategies for a problem, to how to resolve the problem itself.

Jene Leiner

Marketing Comm. Mananger