CustomerManager

CustomerManager is client/server software that helps companies improve customer service while reducing the cost of Customer Care operations. An easy-to-use graphical interface on the client side provides telephone support representatives with quick, seamless, and consistent access to customer information stored in multiple back-office systems linked through the CustomerManager server software.

CustomerManager lets Customer Care staff retieve service history, billing and other information needed to answer customers� questions. The user-friendly interface makes telephone representatives more productive and decreases training time. CustomerManager also can be linked to a company�s Web site to make selected data available to customers over the Internet.

Stephen Werner

Account Manager