resolution, not revenge. If you are polite and specific, the person at the other end will likely deal with your problem sooner. Include
your name and full address (with zip code) every time you write or call.
9. Be considerate. Don’t send away for stuff just to keep your mailbox full. If something free is worth your writing for, it’s probably worth including a stamped, self-addressed envelope (SASE). It guarantees a fast response.
10. You don’t have to buy it. Don’t forget libraries, user groups, and schools. Libraries can get you most any book in the world if you are willing to wait for the inter-library loan network to do its