Microsoft Bookshelf 1996/1997/BOOKSHELF96.ISO/readme.txt

Text File | 1996-02-26 | 39KB | 814 lines

MICROSOFT(r) BOOKSHELF(r) 1996-97 EDITION README
======================================================================
Thank you for purchasing Bookshelf 1996-97 Edition. This README file contains
information that was not included in online Help for Bookshelf.
These notes, instructions, and tips will help you get the most out
of Bookshelf and your system.

To read this file on screen, use the Page Down and Page Up keys.
You can also print the file by opening this file in any Windows word
processing program and choosing the Print command from the File menu.

TABLE OF CONTENTS
-----------------
* Where to Find Help
* General Usage Notes
* Improving the Speed of Your Computer
* Hardware Specific Notes
    *If you are seeing strange behavior in the way that audio, video or
    text appears, look in this section.
    *Where relevant, each article is divided into instructions for users
    of Windows 3.x and Windows 95
* Bookshelf 1996-97 Edition Display
* Notes on QuickShelf
* Notes on Address Builder
* Notes on using the Internet Directory in Microsoft Bookshelf
* Running on Microsoft Windows NT
* Running with Microsoft Office Applications
* Notes on running Bookshelf with the Microsoft Network
* Troubleshooting
    *Audio Problems
    *CD-ROM Problems
    *Printing Problems
    *Video Display Problems
* Media Credit Corrections



======================================================================
WHERE TO FIND HELP

For detailed information on usage, please see the online Help in
Bookshelf.

========================================================================
GENERAL USAGE NOTES

When copying images from Bookshelf into another application, be aware that in
certain cases, the copied images may look differently when pasted. To correct
this in many applications (such as Microsoft Word) use the Paste Special
Command on the Edit menu and choose to paste the image as a Bitmap.

There are a small number of images in the World Almanac that may not look accurate
when pasted into another application along with the text from that article. To
correct this problem, return to Bookshelf and select the picture and text separately.
First use the right mouse button to click on the image. Select copy, switch to the
application where you wish to paste the image and select Paste from the Edit menu.
Switch back to Bookshelf and follow the same directions for copying the text.
========================================================================
IMPROVING THE SPEED OF YOUR COMPUTER

Microsoft Bookshelf uses the random access memory (RAM) of your computer to display
pictures and play sounds animations, and videos. If Bookshelf runs slowly or you
see out-of-memory messages, Bookshelf may not have enough memory. The following
suggestions may make Bookshelf run faster.
* Close all unnecessary applications.
* Defragment ("clean up") or optimize your hard disk by running a defragmentation program.
* Ensure that your CD-ROM drive is MPC Level 2. Check the documentation that came
    with your CD-ROM drive.
* Add more RAM to your computer. To run Bookshelf you need at least 4 megabytes
    (sometimes listed as 4096 kilobytes, KB, or K)
* Optimize the performance of Windows. For complete details, consult your Windows manual.
* If you are using Windows 95 make sure it is optimized for your CD-ROM drive.
    Windows 95 provides settings for CD caching and for accessing various CD-ROM
    drive speeds.

To review and modify these settings:
1. Select the My Computer icon on your desktop and click it with the secondary mouse button
 (usually the right mouse button).
2. Choose Properties.
3. Choose the Performance tab.
4. Choose the File System button.
5. Choose the CD-ROM tab. In this box, make sure that the Supplemental Cache size is set
    to Large. Also, verify that the Optimize Access Pattern is correctly set for the
    type of CD-ROM drive that is installed on your system (single-speed, double-speed,
    etc.).

========================================================================
HARDWARE SPECIFIC NOTES

Creative Labs Sound Blaster 16/16ASP
---------------------------------------
Compressed audio clips may fail to play if you are using a Sound
Blaster 16 or Sound Blaster 16 ASP sound card. For example, you may
not be able to play any sounds in the Dictionary, but animations in
the Encyclopedia may play correctly. This problem occurs because some
computers are unable to use the 16-bit DMA (direct memory access)
channel on the Sound Blaster cards.

If you are running WINDOWS 3.X:
+++++++++++++++++++++++++++++++
To correct this problem, switch the HDMA channel to use DMA or
8-bit DMA. You must change this setting in the following two places:

1. The Drivers dialog box in the Windows Control Panel.
2. The SBCONFIG.EXE configuration program included with the Sound
   Blaster cards.

To change the settings, follow these steps:

1. Choose the Drivers icon in the Windows Control Panel.
2. Select the Sound Blaster 16 Wave/Midi driver and choose Setup.
3. Under the HDMA setting, set the selection to DMA.
4. Choose OK. Choose Do Not Restart Now.
5. Exit Windows.
6. At the MS-DOS prompt, switch to the SB16 directory and run
   SBCONFIG.EXE.
7. Follow the instructions provided by this configuration program.
   It assists you in selecting and testing the following variables:

    Variable        Select
    ========            ========
    Base I/O port    Autoscan
    MidiPort address    Autoscan
    DMA interrupt    Current
    8-bit DMA        Current
    16-bit DMA        Use 8-bit DMA

   After you have finished making these selections, the SBCONFIG
   program will restart your computer.

8. Restart Windows.

Compressed audio should now play correctly.
For more information about Sound Blaster cards and about this
problem, contact Creative Labs technical support at [phone].
Sound Blaster is manufactured by Creative Technology Ltd., a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.

If you are running Windows 95:
+++++++++++++++++++++++++++++

1. Click the Start button, point to Settings, and then click Control
   Panel.
2. Double-click System, and then click the Device Manager tab.
3. Double-click Sound, Video and Game Controllers.
4. Double-click your sound card.
5. On the Resources tab, make sure the Use Automatic Settings check
   box is not selected (the check box should be clear).
6. From the "Setting based on" drop down list select Basic
   Configuration 7.
7. Click OK or Cancel, and restart the computer when prompted.

If the problem persists, a Basic Configuration setting of 1 or 5 may also
work. Make sure when changing the configuration that you check the
"Conflicting device list" at the bottom of the resource tab to see if the
selected configuration causes a conflict.

If a Basic Configuration does not have an HDMA resource and does
cause a conflict, select a Basic Configuration that does not have a
HDMA and manually change any conflicting resource.

To change the conflicting resource:

1. Identify the conflict in the Conflicting device list.
2. Select the conflicting resource in the resource list.
3. Click the Change Setting button.
4. Select a non-conflicting resource.


Media Vision Pro Audio Spectrum
---------------------------------------
Audio clips may sound "scratchy" (that is, distorted) when
played from the Media Vision Pro Audio Spectrum. To correct this
problem, change the Media Vision driver DMA setting to 7.

If you are running Windows 3.x:
++++++++++++++++++++++++++++++++
To change the driver settings:

1. Choose the Drivers icon in the Windows Control Panel.
2. Select the Media Vision Wave/MIDI/Aux driver and choose Setup.
3. Under the DMA setting, set the selection to 7.
4. Choose OK. Choose Restart Now.

Audio clips should now play correctly.

If you are running Windows 95:
++++++++++++++++++++++++++++++

1. On the Start menu, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click the System icon.
3. Click the Device Manager tab, and then double-click Sound, Video And
   Game Controllers.
4. Double-click Media Vision Pro Audio Waveform Driver, and then click the
   Resources tab.
5. Click the Use Automatic Settings check box to clear it.
6. In the Resource Settings list, click Direct Memory Access, and then
   click the Change Setting button.
7. In the Values box, change the value until the Conflict Information box
   indicates that there are no possible conflicts with other devices. If
   no conflicts exist, click OK twice.
8. Exit and restart Windows.


The Pro Audio Spectrum driver products included here are manufactured
by Media Vision, Inc., a vendor independent of Microsoft; we make no
warranty, implied or otherwise, regarding these products' performance
or reliability. For more information, call Media Vision, Inc. Technical
Support at 1-800-638-2807 or [phone]. On CompuServe, Media
Vision can be reached by typing GO MEDIAVISION at any prompt.

Reveal MM Pro 16 (for users of Windows 3.x only)
---------------------------------------
Audio pronunciations may fail to play if you are using a Reveal MM
Pro 16 sound card. To avoid this problem, disable 16-bit audio by
setting the Reveal MM Pro 16 16-bit DMA channel to None, as follows:

1. From the Main group in Program Manager, run Control Panel and
   double-click the Drivers icon.
2. Select the MMPRO16 Wave/Midi/Aux driver and choose the Setup button.
3. Set 16-bit DMA channel to None.

For more information, contact Reveal at [phone] or access their World Wide Web
site at http://support.reveal.com

The Reveal driver products referenced here are manufactured by Reveal,
a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.

ATI Mach 64 Video Cards and Windows 3.x
---------------------------------------
If you are experiencing changes to the appearance of the Bookshelf application
after videos are played, you may wish to increase the color depth setting of
your video card.

1. In the Program Manager, open the ATI Desktop Program Group
2. Run the ATI Desktop, then click ATI FlexDesk
3. Use the Color slider to increase the color depth to a
setting greater than 256 colors
4. Click OK to close the FlexDesk
5. Close the ATI Desktop by selecting Exit from the File menu
6. You will be prompted to Restart Windows

CompaQ QVision 2000 Video Cards and Windows 95
---------------------------------------
The appearance of Bookshelf when running behind another application,
such as Word for Windows, can be distorted and/or completely black
when running in 256 color mode. This can occur with the QVision drivers
that ship with Win95, as well as, with a newer version of the drivers,
QVision v.1.11.7M. To resolve the situation try one of the following:

If your video card memory configuration supports greater than 256 colors
use the higher color options to eliminate the problem.

OR

In the COMPAQ.INI file add the following line to the [CpqDrv] section:
DIBEngineOnly=On

This allows the Windows95 DIB Engine to handle the video functions.


Aztech Labs (AZI)(for users of Windows 3.x only)
---------------------------------------
You may experience problems playing compressed wave audio when using
any of the following Aztech Labs (AZI) sound cards:

- Multimedia Pro
- NX Pro 16
- Sound Galaxy Basic 16
- Sound Galaxy Pro 16

To resolve the problem try the following:

* Add a D=64 parameter at the end of the Device=EMM386 line in the
   CONFIG.SYS file. For example, if your EMM386.EXE file is in the DOS
   directory on drive C, you would use the following line:
    Device=C:\DOS\EMM386.EXE D=64.

* Change the DMABufferSize setting in the [386enh] section of the
   SYSTEM.INI file to "DMABufferSize=064" (without the quotation marks).
   If the line does not exist, add it.

* Do the following:
    1. Note the driver listed in the Wave= line in the [drivers]
       section of the SYSTEM.INI file.
    2. Find the section by that name in the SYSTEM.INI file.
       For example, if Wave=mm16.drv, find the [mm16.drv] section.
    3. Add a "SingleModeDMA=True" line (without the quotation marks)
       to this section.
    4. If the driver in the Control Panel for the particular AZI
       card has separate 8-bit and 16-bit DMA settings, try setting
       the 16-bit to None.

Some 16-bit AZI sound card drivers do not have separate 8-bit and
16-bit DMA settings. If the problem still persists, you may need a sound
driver update. For more information, contact Aztech Labs technical
support at [phone] or Sound Galaxy Support at [phone].

The Aztech products discussed here are manufactured by Aztech, a
vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.

========================================================================
BOOKSHELF 1996-97 EDITION DISPLAY

Requirements
---------------------
Microsoft Bookshelf requires a 256 color display to run.
If your computer's display is less than 256 colors, you need to install
a 256 color driver, or obtain one from your video card's manufacturer.

If you are using Windows 3.x, a set of generic 256 color drivers (which support
most non-accelerated Super VGA adapters) has been included on the Microsoft
Bookshelf CD (see the README.TXT supplied with the drivers for more information on
supported video adapters). The file (SVGA.EXE) is located in the
D:\AAMSSTP\VIDEO directory (assuming D:\ is the drive letter of your
CD-ROM).

To install the driver you will first need to copy the appropriate
driver file from the D:\AAMSSTP\VIDEO directory on the Microsoft
Bookshelf  CD to your hard disk (Note: Do not copy this file to
the C:\WINDOWS or C:\WINDOWS\SYSTEM directories).

Once the file has been copied to the hard disk you will need to
"extract" the video driver by either typing the name of the file
and pressing the Enter key from the MS-DOS prompt (i.e. SVGA <Enter>)
or by double clicking on the file (SVGA.EXE) in the File Manager.

Once the files are extracted, complete the installation of the
video driver by opening the DISPLAY.TXT file located in the directory
where the expanded video driver resides. Find the section entitled
"Installing a Display Driver" and follow the steps.

For further information on installing a different display driver,
choose Contents from the Help menu in the Windows Setup application
or consult your Windows documentation.


Display Problems
---------------------
In some situations, Bookshelf 1996-97 Edition may encounter video display
problems when using high resolution video drivers from various
video card manufacturers. The problems include:

* Images and illustrations appearing grainy or having "glitches."

* Videos displaying garbled images or causing General Protection Faults.

Most problems can be fixed by obtaining new drivers from your
video card manufacturer. Contact the manufacturer of your video
card to determine if there are newer versions available. Their
phone number should be in the manuals that came with your video
card or personal computer. Another option for obtaining updated
drivers is the Microsoft Download service, an electronic bulletin
board that can be accessed via a modem at (206) 936-MSDL (6735).

In other cases, Bookshelf 1996-97 Edition may look bad on 256 color
displays when other applications that also use 256 colors are placed
over the Bookshelf window. Some things you can do to alleviate this include:

* Run your display at a color depth greater than 256 colors.
See your video card owners manual on directions on how to do this.
* Don't use gradient fills.
* Maximize the application window.
* Make sure you are using the latest video drivers for your display.


Font Display Problems on Windows 3.x
---------------------
Bookshelf uses TrueType fonts for its display. If you receive
a message stating that one of the fonts is unavailable, make sure
that TrueType fonts are enabled on your computer.

1. From the Windows Control Panel, select Fonts and then click
   the TrueType button.
2. In the TrueType dialog box, make sure the Enable TrueType Fonts
   check box is selected (an X appears in the check box when it is
   selected).
3. If the Enable TrueType Fonts check box is selected, then go back
   to the Fonts dialog box and click the Help button for more
   information on adding fonts.

To view fonts currently installed in Windows, open the Control Panel.
From the Control Panel, select Fonts. Fonts currently in use by
Windows are listed in the Installed fonts box.

Bookshelf 1996-97 Edition uses and installs the following TrueType fonts:

- Arial (TrueType)
- Arial Bold (TrueType)
- Arial Bold Italic (TrueType)
- Arial Italic (TrueType)
- Bookshelf Symbol 1 (TrueType)
- Bookshelf Symbol 2 (TrueType)
- Bookshelf Symbol 3 (TrueType)
- Symbol (TrueType)

If any of the above are missing, run the Bookshelf Setup program
and choose Remove All. Once Setup is complete re-run the Bookshelf
Setup program to reinstall Bookshelf.

========================================================================
NOTES ON QUICKSHELF

QuickShelf and Bookshelf 1994 or 1995
------------------------------
If you choose to keep Bookshelf 1994 or 1995 installed on your computer,
you may find that trying to launch Bookshelf 1996-97 from QuickShelf 1996-97
will result in an earlier version of Bookshelf being started. To correct the
problem, close the earlier version of Bookshelf and launch Bookshelf 1996-97 .
The next time QuickShelf 1996-97 is used Bookshelf 1996-97
will start.

Also see Running With Microsoft Office Applications below.

========================================================================
NOTES ON ADDRESS BUILDER

In some instances the Address Builder may be unable to suggest a zip
code based on a street address alone. In this case, try using a specific city
name (spell it correctly) and/or a state name to narrow down zip code
information.
========================================================================
NOTES ON USING THE INTERNET DIRECTORY IN BOOKSHELF

Depending on your Internet connection, it may take up to several minutes
for your browser to successfully connect with a site that you have launched
from the Internet Directory. You should wait to see if the connection is
successful before returning to the Internet Directory and attempting to
initiate another link. Attempting to connect with multiple Internet sites
simultaneously is not recommended.

For Windows 3.x Users:

The help file suggests that when used with mail programs that supports simple
MAPI, Bookshelf will automatically create electronic mail messages. The mail
program must support 32-bit MAPI, which is currently unavailable on Windows 3.x.
To work around this problem, you should paste the email address into your
mail client and follow any additional directions on mail creation at the top
of the article.

========================================================================
RUNNING ON MICROSOFT WINDOWS NT

The following are known issues related to using Bookshelf with
Windows NT. Where possible, solutions or workarounds are provided.

Installation
-------------
You must have administrative privileges in order to successful install Bookshelf
on Windows NT. This is because Bookshelf installation requires access to areas of
the registry that are available only to those with administrator access privileges.
========================================================================
RUNNING WITH MICROSOFT OFFICE 95 APPLICATIONS (Windows 95 users only)

To add Quickshelf(TM) functionality to the Microsoft Office Shortcut bar:

1. With the Office Shortcut Bar running, click in the upper left hand corner
    of the application, to activate its system menu. Choose "Customize..."
2. Select the "Toolbars" tab, you should see a list of options.
3. Check the button to the left of the "Quickshelf" option.
4. To confirm your choices, click OK.
5. You should see a notification that Office Shortcut Bar is setting up the
    Quickshelf toolbar.
6. Quickshelf is now a "pane" on your Office Shortcut Bar that may be accessed
    by clicking on the folder icon.

To access Microsoft Bookshelf content from within Microsoft Excel:

1. Choose the Add Ins command from the Tools menu.
2. Select the check box next to "Bookshelf right-mouse define," which allows you to
access Bookshelf dictionary definitions from the right mouse menu within Microsoft Excel
and "Bookshelf Integration," which allows you to search Microsoft Bookshelf
and other Microsoft reference products from within Microsoft Excel.


Bookshelf 1996-97 Edition only offers integration functionality with
US versions of Microsoft Office applications. Worldwide versions do not
support these features at this time.
========================================================================
NOTES ON RUNNING BOOKSHELF 1996-97 EDITION WITH THE MICROSOFT NETWORK

In order for all of the links in the Internet Directory 96 to work correctly
you must be running the MSN software with the version number 1.2 or later.
Upgrading is free from MSN with the exception of normal connection and telephone
charges for your area.

Where do I find it?

Log on to the Microsoft Network. Use the Go word "MSN" to navigate to the
upgrade forum. Follow the directions within the upgrade area.

How do I know which version of MSN I am running?

1. Go to your Program Files folder
2. Open the folder called The Microsoft Network
3. Find the file called MSNver.txt
4. Double click on that file
5. If the number "5799" appears in the document, you are running version 1.2
6. If the file does not exist or you don't see this number, you need to upgrade
========================================================================

TROUBLESHOOTING

This section contains information about troubleshooting the following:
* Audio problems
* CD-ROM problems
* Printing problems
* Video display problems


TROUBLESHOOTING AUDIO PROBLEMS

No Sound

If sound does not play at all:
* Be sure a sound card is installed.
* Check that a speaker is connected to the jack on your sound card not to the CD-ROM drive.
* Check the volume to be sure it is set at an audible level.
* If the volume is turned up and you still hear no sounds, something may
be wrong with your sound board installation. Check to see that the
sound board drivers and necessary Windows drivers are installed
correctly and reinstall if necessary. To check the installed drivers
for Windows 95, click Start, Settings, and then Control Panel. Double-
click System. Click the Device Manager tab, select the Sound, video
and game controller entry to make sure a driver for your sound card is
installed.
*If you're using Windows 3.x, check to see that the drivers are installed
correctly and, if necessary, reinstall them. To determine if the sound drivers
are installed check the Drivers section of the Windows Control Panel. For
more information on installing your sound drivers, refer to the documentation
that came with your sound card. If you have any problems, contact your sound
board manufacturer for assistance.
* If you're using Windows 95, make sure audio compression is
selected-open the Control Panel, double-click Add/Remove Programs,
click the Windows Setup tab, select Multimedia from the list, and then
click Details. Make sure that Audio Compression is checked.
* If the software is installed correctly, the sound board may need to be
pressed more securely into its slot or have a jumper setting changed.
* If you have both a sound board and special software that bypasses the
sound board to play sounds through the PC speaker, we suggest you
remove or disable the special software (the PC speaker driver).
Bookshelf requires an MPC-compatible sound board to be installed and
is not meant to run with the PC internal speaker or any combination of
that speaker and special software.
* If you're using Windows 95 and if the volume is turned up and you
 still hear no sounds, something may be wrong with your sound board
installation. Check to see that the sound board drivers and necessary
Windows drivers are installed correctly and reinstall if necessary.


Sound Breaks Up

If sound plays, but the audio breaks up or skips, this is usually an indication that the
CD-ROM drive does not fully meet the MPC Level 2 specification for the Data Transfer Rate.
The MPC 2 specification states that the CD-ROM drive needs to be capable of transferring
data at a rate of 300 K (kilobytes) per second while using 60% or less of the CPU.
You can continue to use your CD-ROM drive to run Bookshelf but will continue to experience
this choppiness in audio and animation clips.


Sounds are Cut Off

If sounds are cut off, this may be due to other sound-producing programs you have running.
Your computer can play only one sound at a time, therefore other applications that produce
sounds can interrupt the sounds in Bookshelf. Some sound-producing programs can take over
the audio capability and prevent other Windows programs from being able to make sounds.
If you suspect you have such a program, do not run it at the same time as Bookshelf.


MIDI with Media Player Problems ---Windows 3.x Only

Media Player is a program that can play MIDI (Musical Instrument Digital Interface) files.
When you're playing anthems and musical examples, you may hear softer sounds than when
playing other audio. To increase the sound level, you need to adjust your mixer settings.
To do this in Windows 95, from the Start menu choose accessories, then multimedia. In the
multimedia section you will see Volume Control. Select this and adjust the MIDI volume
level(s) to the desired volume.

In Windows 3.x, Media Player is normally located in the Accessories group in Program
Manager. It allows you to check the MIDI installation in a simple way. After using
the File Open command to load a .MID file into Media Player (there should be some
in the Windows directory) click the Play button. You may get the following message:
"The current MIDI Mapper setup refers to a MIDI device that is not installed on the
system. Use MIDI Mapper to edit the setup." If this message appears, it means that
your MIDI Mapper is not configured properly. The first thing to do in this case is to
check if your MIDI Mapper configuration was changed:

To check for changes to your MIDI Mapper configuration:
1. Look for a file called MIDIMAP.OLD in your \windows\system directory.
   If this file exists, it means that your original MIDI Mapper configuration file was replaced.
2. If you see a MIDIMAP.OLD, then rename MIDIMAP.CFG to MIDIMAP.BAK.
3. Now rename MIDIMAP.OLD to MIDIMAP.CFG.
4. Try playing a MIDI file in Media Player.

If this procedure fails or is inapplicable, run Control Panel (usually in the
Main group of the Windows Program Manager)and check the setup in the MIDI Mapper.
For example, if the Ad Lib driver is installed in the Drivers part of the Control Panel,
the MIDI Mapper should be set for Ad Lib. If a different MIDI device is installed, choose
an appropriate setup for the device. For more information on setting up the MIDI device
drivers, look in the manuals that came with your sound board.

To set the MIDI Mapper to use the Ad Lib setup:
1. Run Control Panel.
2. Run MIDI Mapper.
3. Press ALT + S to show setups.
4. Press ALT + A to move to the name field for setups.
5. Use the UP ARROW and DOWN ARROW keys to set the name field to Ad Lib
   and the description below the name field to "Base-level setup."
6. Close the MIDI Mapper to accept this setup.



MIDI Anthems and Musical Examples Fail to Play on Windows 3.x

To test nonfunctioning anthems or other musical examples:
1. In Media Player, choose MIDI Sequencer from the Device menu. An Open
   dialog box appears with the file CANYON.MID listed in the \WINDOWS
   directory. If MIDI Sequencer is not listed, the sound card or sound
   card software is not configured correctly for MIDI files to play in
   Windows. Contact the sound card manufacturer for more information.
2. Select CANYON.MID and choose OK.
3. Select the Play button on the lower left side of Media Player. If no
   sound is heard, try increasing the volume and test again. You may get
   the following message:
"The current MIDI Mapper setup refers to a MIDI device that is not installed on
the system. Use MIDI Mapper to edit the setup." This message means you may have
an incorrect "MIDI Mapper" setting in your Control Panel.

To see if your MIDI Mapper settings are correct:
1. Open the Control Panel.
2. Double-click the MIDI Mapper icon.
3. Click the edit button.
   The third column labeled "Port Name" contains 16 different port
   names. They should all be set to something other than [NONE].
4. Update the MIDI Mapper as needed, choose OK, choose Yes, then choose
   Close. You should now be able to exit the Control Panel and play MIDI
   files, including the anthems.

Another possible reason anthems or other musical examples may fail to play is
a corrupt MIDIMAP.CFG file:

To try to correct a corrupt MIDIMAP.CFG file:
1. In File Manager, choose Search from the File menu.
2. In the Search For box, type "midimap.cfg" (without the quotation
   marks).
3. In the Start From box, type "<drive>:\" (without the quotation
   marks), where <drive> is your hard drive. For example, if you hard
   drive is drive C, type "c:\".
4. Select Search All Subdirectories.
5. Choose OK. MIDIMAP.CFG should be in at least the following two places
   on the hard drive:
      * C:\WINDOWS\SYSTEM (this assumes that Windows is in C:\WINDOWS)
      * A directory containing your sound card software
6. Make note of the directory location of the copy of MIDIMAP.CFG
   that came with the sound card, then exit Windows to MS-DOS.
7. Copy MIDIMAP.CFG from the sound card software directory to
   C:\WINDOWS\SYSTEM. Choose Yes, if asked to overwrite the file.
8. Restart Windows.

TROUBLESHOOTING CD-ROM PROBLEMS

Do not remove the Bookshelf compact disc from your CD-ROM drive while running Bookshelf.
If Bookshelf cannot find the data files it needs to run, you will see a message prompting
you to correct the problem.

TROUBLESHOOTING PRINTING PROBLEMS

Printers differ in their abilities to use fonts, graphics, spacing, alignment, and
character formats. The appearance of your printed document can vary greatly from
printer to printer. The way your document looks depends on which formats you assign
and which formats your printer can print. If you encounter problems when printing from
Bookshelf, such as no printout, low print quality, or erratic text being printed,
there are several ways to troubleshoot or correct the problem. The following topics
provide basic information about solving problems when printing from Microsoft Bookshelf.
Sections specific to Windows 95 are identified.

Note:  If the printer displays a message or an error indicator, see your printer manual
for information about how to correct the problem.

Printer Does Not Print at All

When a printer will not print at all, the cause is often a simple mechanical problem; that is,
the printer may be off-line, or not connected to the computer.
* Check that the printer is plugged in and turned on.
* Check that the correct port is specified for your printer.
* Make sure that you have the correct cable for your printer and that
   the cable is connected properly.
* In Windows 95, check your printer setup: click Start, Settings, and then Printers.
  Verify the printer information displayed.

or;

In Windows 3.x, check your printer setup: select the Main Program Group, double click on
Control Panel, double click on Printers. Verify the printer information displayed.

Print Quality is Poor

If print quality is poor or "garbled," try one or more of the following steps to
solve this problem. Try printing after each step before attempting the next one.
1. Try copying the text you wish to print to a word processor such as
  Microsoft Word for Windows and print from that program. Printing from
  a word-processing program may, in some cases, produce better quality
  than printing directly from Bookshelf.
2. Reset the printer; turn it off and on again.
3. Try reinstalling the printer driver.
4. In Windows 95, check the printer setup click Start, Settings, and then Printers.
4. In Windows 3.x, check your printer setup: select the Main Program Group, double click on
    Control Panel, double click on Printers.
5. Verify the printer information displayed.
6. If you have a serial printer, ensure that the baud rate and printer
  parameters are set to manufacturer's specifications. (Decreasing the
  baud rate may solve the problem.)

To check the serial com port settings in Windows 95: click Start,
Settings, and then Control Panel. In the Control panel, click the
System icon, and then the Device Manager tab. Verify the Port settings.

To check the serial com port settings in Windows 3.1: double click on
Control Panel, Select Ports, Choose the Com Port that you need,
click the Settings... button, set the appropriate baud rate


Printing Tips

The following tips may help you with printing problems
* Many printers emulate industry-standard printers such as the Epson LQ, IBM Proprinter,
 or Hewlett-Packard LaserJet series. Consult your printer manual to see if your printer
 supports an emulation. If it does, install the driver for the printer it emulates in the
 Control Panel.
* If you have purchased a printer model that has not been on the market for very long,
  your dealer or manufacturer may have a Windows printer driver for your printer.
* If you have problems printing in Windows 3.x, try the Generic/Text Only
 printer driver. To do so, follow these steps:

1. From the Main group of Program manager, choose Control Panel.
2. From Control Panel, choose Printers.
3. From Printers, select the Add Printer option.
4. From the list of printers, choose Generic/Text only and
   select the Install option.
5. In the Installed Printers box, select Generic/Text Only.
6. Choose the Set As Default Printer button.

* If you have problems printing in Windows 95, try the Generic/Text Only
printer driver. To do so, follow these steps:

1. Click the Start button, point to Settings, then click Printers.
2. Double-click the Add Printer icon and follow the instructions in the
   Add Printer Wizard to install the Generic/Text Only printer driver.
3. Use the right mouse button to click the Generic/Text Only printer
4. Click Set As Default from the menu.
5. Try to print from your application with this driver.




TROUBLESHOOTING VIDEO DISPLAY PROBLEMS

If you are having display problems, try doing the following:

* Try closing down other programs to ensure you have enough memory.
* Try switching to a driver supplied by Windows 95 or Windows NT.
* Change to a different display mode. An alternative to using a different driver is to change
 your video mode to a standard video mode such as 640x480 resolution with 256 colors.

For details on how to change drivers or switch to a different display mode, see your Windows documentation.

====================================================================================================
MEDIA CREDIT CORRECTIONS
There are several audio clips that are missing credit strings in the product. These are listed below:

Media: Bach, Johann Sebastian: Cantata "Ein feste Burg ist unser Gott",  BWV 80,
performed by the Hungarian Radio Chorus and Failoni Chamber Orchestra, Budapest
Credits: (Cat.#8.550642) (p) Naxos of America. All rights reserved.
Media: Beethoven, Ludwig van: Symphony No. 8 in F Major, Op. 93, Allegro
vivace e con brio, performed by Zagreb Philharmonic
Credits: (Cat.#8.550178) (p) 1988 Pacific Music Co., Ltd., Naxos of America.  All rights reserved.
Media: Bernstein, Leonard: "Danzon" (from "On the Town") performed by Boston
Pops Orchestra with Arthur Fiedler conducting
Credits: Furnished courtesy of BMG Classics
Media: Caruso, Enrico: "Vesti la Giubba" (from "Pagliacci" by Leoncavallo)
Credits: Furnished courtesy of BMG Classics
Media: Mozart, Wolfgang Amadeus: Symphony No. 40 in G Minor, Molto allegro, performed by
Capella Istropolitana
Credits: (Cat.#8.550164) (p) 1988 Pacific Music Co., Ltd., Naxos of America. All rights reserved.
Media: Pavarotti, Luciano: "Che Gelida Manina" (from "La Boheme" by Puccini) performed by
Orchestra Sinfonica, Rome with Nino Bonavolonta conducting
Credits: Made from master recording owned by A.P.F. von Rolland. Furnished courtesy of BMG Classics.
Media: Tchaikovsky, Peter Ilich: Swan Lake, Act 1, "The Flight of Swans" performed by
Czech-Slovak Radio Symphony Orchestra, Ondrej Lenard conducting
Credits: (Cat.#8.550246-247) (p) 1990 HNH International Ltd., Naxos of America.  All rights reserved.
Media: Anderson, Marian: "He Shall Feed His Flock" (from "Messiah" by Handel) performed by
Victor Symphony with Charles O'Connell conducting
Credits: Furnished courtesy of BMG Classics
Media: Brahms, Johannes: "II Poco Allegretto" (from Symphony  No. 3, performed by
Chicago Symphony Orchestra with James Levine conducting
Credits: (p) 1977 Furnished courtesy of BMG Classics
Media: Bizet, Georges: "Toreador Song" (from "Carmen")  performed by Boston Pops
Orchestra with Arthur Fiedler conducting
Credits: Furnished courtesy of BMG Classics
Media: Boccherini, Luigi: Minuet, performed by Boston Pops Orchestra with Arthur Fiedler conducting
Credits: Furnished courtesy of BMG Classics
Media: Copland, Aaron: "Hoedown" (from "Rodeo") performed by Boston Pops Orchestra with
Arthur Fiedler conducting
Credits: Furnished courtesy of BMG Classics
Media: Schubert, Franz:  String Quintet in C Major, D. 956, Op. 163,  Allegro ma non troppo, performed by
Ensemble Villa Musica
Credits: (Cat.#8.550388) (p) 1991 HNH International Ltd., Naxos of America.  All rights reserved.