Thank you for purchasing Microsoft(r) Bookshelf(r) 2000. This README file contains information that was not included in onscreen Help for Bookshelf. These notes, instructions, and tips will help you get the most out of Bookshelf and your system.
To read this file on screen, use the Page Down and Page Up keys. You can also print the file by opening it in any Microsoft Windows(r) word processing program and choosing the Print command from the File menu.
TABLE OF CONTENTS
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* Where to Find Help
* Installing Bookshelf on a Windows Terminal Server
* Improving the Speed of Your Computer
* Corrupted Files in Bookshelf after Installation
* CD-ROM Problems
* Hardware Specific Notes
* If you are seeing strange behavior in the way that audio,
video or text appears, look in this section.
* Bookshelf Display
* Font Display Problems
* Problems with Media Files when Bookshelf is Copied to Your Hard Drive
* Installing Bookshelf HD on a compressed drive
* Notes on Copying Images from Bookshelf into other Applications
* Notes on using Web Links
* Running Bookshelf on Microsoft Windows NT(r) 4.0
* Running with Microsoft Office Applications
* Unexpected Behavior in Home Screens or Animations
If you install Bookshelf 2000 on a computer running Microsoft Windows 2000 with Terminal Services activated, or on a computer running Microsoft Windows NT(r) Server, Terminal Server Edition, you may receive an error message that some files cannot be installed. If this happens, click Ignore and continue with the installation. Some fonts may not appear correctly when you run Bookshelf, especially pronunciation keys and other special characters.
Microsoft Bookshelf uses the random access memory (RAM) of your computer to display pictures and play sounds, animations, and videos. If Bookshelf runs slowly or you see out-of-memory messages, Bookshelf may not have enough memory. The following suggestions may make Bookshelf run faster.
* Enable your computer's virtual memory.
* Close all unnecessary applications.
* Defragment ("clean up") or optimize your hard disk by running a defragmentation program such as Disk Defragmenter, which is included with Windows 95/98.
* Ensure that your CD-ROM drive is MPC Level 2. Check the documentation that came with your CD-ROM drive.
* Add more RAM to your computer. To run Bookshelf you need at least:
* 8 megabytes for Windows 95 or Windows 98
* 12 megabytes for NT 4.0.
(These values may be listed as 8,192 or 12,288 kilobytes, KB, or K.)
* Optimize the performance of Windows. For complete details, consult your Windows manual.
* If you are using Windows 95/98, make sure it is optimized for your CD-ROM drive. Windows 95/98 provides settings for CD caching and for accessing various CD-ROM drive speeds via the System Control Panel.
To review and modify the settings for your Windows 95/98 CD-ROM drive:
1. Right-click the My Computer icon on your desktop.
2. Click Properties.
3. Click the Performance tab.
4. Click the File System button.
5. Click the CD-ROM tab. In this box, make sure that the Supplemental Cache size is set to Large. Also, verify that the Optimize Access Pattern is correctly set for the type of CD-ROM drive that is installed on your system. (No single-speed CD-ROMs should be used -- the CD ROM drive should be double-speed, Quad Speed, etc.)
Do not remove the compact disc from your CD-ROM drive while running Bookshelf unless asked to do so. If Bookshelf cannot find the data files it needs to run, you'll see an error message prompting you to correct the problem.
To find the source of the problem:
1. Make sure the compact disc is correctly inserted into the CD-ROM drive.
2. Open My Computer and make sure that the drive is connected to your computer correctly and is functioning correctly. If you have an external CD-ROM drive, make sure the power is turned on. You can test the function at an MS-DOS prompt by viewing a directory of the drive at a command prompt. To do this, click Start, point to Programs, and then click MS-DOS Prompt. Change to the CD-ROM drive at an MS-DOS prompt, type DIR /S, and then press ENTER. A listing of all the files on the CD should scroll on the screen and you should not receive any errors.
3. Make sure the CD is clean. Look at the bottom, shiny side with no ink on it. If you see any fingerprints, smudges, dust, dirt, hair, etc., on the CD, make sure to clean it off. The best way to clean a CD is to wet a soft cloth with either window cleaner or water, and wipe from the center to the edge in a straight line only, not in a circle. If you still see an error message after checking the points above, check the manuals that came with your CD-ROM drive for information on how a CD-ROM is to be set up, or contact the company that supplied the drive.
In Windows 95/98 you can check for conflicts with your CD-ROM by clicking the My Computer icon with the right mouse button and selecting Properties. On the System Properties screen select the Device Manager tab and look for the CD-ROM in the list. If it appears with an exclamation point to the right of it, there is a conflict with the hardware setup, and you should check the manuals that came with your CD-ROM drive for information on how a CD-ROM is to be set up, or contact the company that supplied the drive.
Compressed audio clips may fail to play if you are using a Sound Blaster 16 or Sound Blaster 16 ASP sound card. For example, you may not be able to play any sounds in the Dictionary, but animations in the Encyclopedia may play correctly. This problem occurs because some computers are unable to use the 16-bit DMA (Direct Memory Access) channel on the Sound Blaster cards.
To reconfigure the resource settings for your Sound Blaster card
(Windows 95/98):
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click System, and then click the Device Manager tab.
3. Double-click Sound, Video and Game Controllers.
4. Double-click your sound card.
5. On the Resources tab, make sure the Use Automatic Settings check box is not selected (the check box should be clear).
6. From the "Setting based on" drop-down list select Basic Configuration 7.
7. Click OK or Cancel, and restart the computer when prompted.
If the problem persists, try setting the Basic Configuration to 1 or 5. Make sure when changing the configuration that you check the "Conflicting device list" at the bottom of the resource tab to see if the selected configuration causes a conflict.
If a Basic Configuration does not have an HDMA resource and does cause a conflict, select a Basic Configuration that does not have an HDMA and manually change any conflicting resource.
To change the conflicting resource:
1. Identify the conflict in the Conflicting device list.
2. Select the conflicting resource in the resource list.
3. Click the Change Setting button.
4. Select a non-conflicting resource.
Media Vision Pro Audio Spectrum
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Audio clips may sound "scratchy" (that is, distorted) when played from the Media Vision Pro Audio Spectrum. To correct this problem, change the Media Vision driver DMA setting to 7.
To change the Media Vision driver DMA setting (Windows 95/98):
1. On the Start menu, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click the System icon.
3. Click the Device Manager tab, and then double-click Sound, Video And Game Controllers.
4. Double-click Media Vision Pro Audio Waveform Driver, and then click the Resources tab.
5. Click the Use Automatic Settings check box to clear it.
6. In the Resource Settings list, click Direct Memory Access, and then click the Change Setting button.
7. In the Values box, change the value until the Conflict Information box indicates that there are no possible conflicts with other devices. If no conflicts exist, click OK twice.
8. Restart Windows.
The Pro Audio Spectrum driver products included here are manufactured by Media Vision, Inc., a vendor independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding these products' performance or reliability. On CompuServe, Media Vision can be reached by typing GO MEDIAVISION at any prompt.
COMPAQ QVision 2000 Video Cards and Windows 95/98
-----------------------------------------------
The appearance of Bookshelf when running behind another application, such as Word for Windows, can be distorted and/or completely black when running in 256-color mode. This can occur with the QVision drivers that ship with Windows 95/98, as well as with a newer version of the drivers, QVision v.1.11.7M. To resolve the situation, try one of the following:
1. If your video card memory configuration supports greater than 256 colors, use the higher color options to eliminate the problem.
OR
2. In the COMPAQ.INI file add the following line to the [CpqDrv]
section:
DIBEngineOnly=On
This allows the Windows 95/98 DIB Engine to handle the video functions.
Microsoft Bookshelf requires a minimum of a 256-color display to run. If your computer's display is less than 256 colors, you need to install a 256-color driver, or obtain one from your video card's manufacturer.
Display Problems
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In some situations, Bookshelf may encounter video display problems when using high-resolution video drivers from various video card manufacturers. The problems include:
* Images and illustrations appearing grainy or having "glitches."
* Videos displaying garbled images or causing General Protection Faults.
Most problems can be fixed by obtaining new drivers from your video card manufacturer. Contact the manufacturer of your video card to determine if there are newer versions available. You can locate their phone number within the manuals that came with your video card or personal computer.
In other cases, Bookshelf may look bad on 256-color displays when other applications that also use 256 colors are placed over the Bookshelf window. Some things you can do to alleviate this include:
* Run your display at a color depth greater than 256 colors.
See your video card owner's manual for directions on how to do this.
* Don't use gradient fills.
* Maximize the application window.
* Make sure you are using the latest video drivers for your display.
You may notice color changes when you have Help open and you have your monitor set to 256 colors. To fix this problem, set your monitor to a higher color resolution, such as True Color. Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click Display. Click the Settings tab, and then choose an option for Color Palette.
If any of the above fonts are missing (i.e., inappropriate letters or strange symbols are displayed in place of expected characters), run the Bookshelf Setup program and choose Remove All. Then re-run the Bookshelf Setup program to reinstall Bookshelf.
PROBLEMS WITH MEDIA FILES WHEN BOOKSHELF IS COPIED TO YOUR HARD DRIVE
If you copy the contents of the Bookshelf 2000 compact disc to your hard drive, make sure the folder you choose does not have spaces in its name. For example, choose "Bookshelf2000" or "Bookshelf_2000", but not "Bookshelf 2000". If you install into a folder with spaces in its name, Bookshelf may not be able to play some of the media and may incorrectly indicate that a device is not available for playing the media.
Instructions for copying the contents of the Bookshelf 2000 compact disc to your hard drive can be found in the Help system.
When installing Bookshelf HD on a compressed drive you may get an "Unable to write to file" error. This may indicate that you do not have enough disk space to complete the install. Either free up disk space by deleting unnecessary files, or try installing Bookshelf HD to a different drive.
Also, installing Bookshelf HD on a compressed drive will take longer than installing it on an uncompressed drive (about twice as long).
NOTES ON COPYING IMAGES FROM BOOKSHELF INTO OTHER APPLICATIONS
When copying images from Bookshelf into another application, be aware that in certain cases, the copied images may have a different appearance when pasted (e.g., in color and size). To correct this in many applications (such as Microsoft Word) use the Paste Special (or equivalent) command on the Edit menu and choose to paste the image as a bitmap.
Another solution is to copy and paste the picture and the text separately. In Bookshelf, right-click the image only and select Copy from the shortcut menu. Switch to the application where you wish to paste the image and select Paste from the Edit menu. Then switch back to Bookshelf and follow the same procedure for copying the text.
If the solutions given are not appropriate, change the color depth of your display adapter. Follow these steps:
1. Click Start, Settings, then click Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. In the Color Palette area, select a different setting.
5. Click OK.
6. If your are prompted to restart the computer, click Yes.
Depending on your Internet connection, it may take up to several minutes for your browser to successfully connect with a site that you have launched from a Web Link. You should wait to see if the connection is successful before returning to the Web Link and attempting to initiate another link. Attempting to connect with multiple Internet sites simultaneously may cause performance problems and is not recommended.
You must log on as a user with administrative privileges in order to successfully install Bookshelf on Windows NT. This is because Bookshelf installation requires access to areas of the Registry that are available only to those with administrator access privileges.
If you install Encyclopedia Britannica after you install Bookshelf 2000, restart your computer before running Bookshelf 2000.
Bookshelf offers integration functionality only with US versions of Microsoft Office applications; this functionality is described below. Worldwide versions do not support these features at this time.
Define and Look Up Reference functionality
-----------------------------------------
In Microsoft Word and Microsoft PowerPoint, you can get a definition for a word by right-clicking the word and choosing Define from the context menu that appears, or by clicking the Tools menu and then clicking Look Up Reference. In Microsoft Word, there is also a Define button on the Standard toolbar.
If you do not see these options in Word or PowerPoint after you have installed Bookshelf 2000, uninstall and reinstall Bookshelf 2000.
New version of QuickShelf
-------------------------------
During installation, Bookshelf 2000 gives the user the option to uninstall older Bookshelf versions. Note that if you choose this option, the QuickShelf toolbar (used by Word and PowerPoint in older versions of Bookshelf) is also uninstalled. The improved version of QuickShelf found in Bookshelf 2000 operates from an icon in the system tray, and the toolbar is no longer needed.
Excel
-----
Bookshelf 2000 no longer supports the Excel integration functionality and, therefore, if you choose to uninstall an older version of Bookshelf, the following will also be uninstalled:
* the Look Up Reference command on the Excel Tools menu
If you experience unexpected behavior when you view a Home Screen or animation, you may have an old or damaged installation of the Macromedia Shockwave software. Restart your computer and run Bookshelf again to see if that solves the problem. If it does not solve the problem, you may need to reinstall Shockwave using the following procedure. In the SUPPORT folder on this compact disc, open the SHKWAVE folder and double-click the application SW70INST.exe to install version 7.0 of the Shockwave control.
If Bookshelf is running across a network and the computer is suspended, Bookshelf will not operate correctly after the computer is resumed. Bookshelf must be closed and restarted.
Long filename support is required on fileservers used by diskless workstations.
For more troubleshooting information, see Bookshelf Help. In Bookshelf, click the Help menu, and then click Contents and Index.
For additional help diagnosing problems, click the Help menu in Bookshelf, point to Troubleshooting, and then click Diagnosing Problems. The Diagnosing Problems file includes instructions on how to install and use the diagnostic tools included in the Support folder.
If you have access to the World Wide Web, you can use the Bookshelf Support page, which contains the very latest information about using and troubleshooting your program. Use your Web browser to connect to this address: http://bookshelf.msn.com/na/teleport/fromCD2000/troubleshoot.asp
