Transcription: In addition to the All, Any options, most search engines have the following features. Search engines search for every keyword individually. If you're looking for a phrase, you must surround it with quotation marks. For example, North America. Most search engines discriminate between capital letters and lowercase letters. If you type in capital letters, the engine will only search for matching words in capital letters. If you type in lowercase letters, the engine will search for any matching words, whether they're capitalized or not. For more information, refer to your search engine's Help sect ...