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TeleGrafix(tm) Support RIPterm Support FAQ RIPterm.faq Version 1.6 Sections 1. How do I buy RIPterm Pro 2.1 in the USA? 2. How do I buy RIPterm Pro 2.1 in the rest of the world? 3. RIPterm general questions 4. RIPterm 1.54 specific questions 5. RIPterm 2.10 specific questions 6. RIPtech info 7. RIPterm general troubleshooting 8. RIPterm 1.54 specific troubleshooting 9. RIPterm 2.10 specific troubleshooting Appendixs A. Interrupt conflicts B. Line noise, Lack of Error Correction or Bad Flow control C. My mouse won't work Current versions RIPterm 1.54 An EGA graphic terminal RIPterm 2.10.00 A SuperVGA terminal program RIPtech 1.0 A Diagnostic Program Support BBS's The Vector Sector (714) 379-2133 14.4 modem 379-2134 28.8 modem Internet Mailing Lists customer@telegrafix.com General info on latest in RIP Send e-mail to majordomo@telegrafix.com ---> To Add yourself to the list put the word "subscribe customer" in the e-mail message. ---> To Remove yourself put the word "unsubscribe customer" in the e-mail message. Patches Available RIPterm 1.54 RT150-52.ZIP RIPterm 1.50 -> RIPterm 1.52 RT152-53.ZIP RIPterm 1.52 -> RIPterm 1.53 RT153-54.ZIP RIPterm 1.53 -> RIPterm 1.54 RIPterm 2.1 RT200-02.ZIP RIPterm 2.00.00 -> RIPterm 2.00.02 RT201-02.ZIP RIPterm 2.00.01 -> RIPterm 2.00.02 RT202-03.ZIP RIPterm 2.00.02 -> RIPterm 2.00.03 RT203-21.ZIP RIPterm 2.00.03 -> RIPterm 2.10.00 To apply the patches unzip them into your RIPterm directory and type PATCH followed by return. Patches available from The Vector Sector BBS PATCHES file directory Order forms for TeleGrafix products are found in the following places The Vector Sector BBS as ORDERFRM.ZIP RIPtech available from The Vector Sector BBS TELEGRFX file directory as RIPTECH.ZIP Internet addresses rip.support@telegrafix.com General questions sales@telegrafix.com Sales info and purchasing BBS's using RIPterm on the INTERNET To call any bbs on this list call your internet provider with RIPterm and use the Unix shell to Telnet to the address given below. Telnet Address -------------- bbs.meu.edu To get your BBS on this list send us e-mail with your telnet address and what kind of board it is, and host software, to rip.support@telegrafix.com Section 1 How do I order RIPterm Pro 2.1 in the USA? ========================================================== 1) How can I order the full RIPterm Pro 2.1? ---> You can order it from our BBS (714) 379-2133 with a VISA, Mastercard, or American Express. We also accept orders over the INTERNET, address the e-mail to sales@telegrafix.com For orders on the INTERNET you can give us your phone number to call you for your credit card info if you wish. If you can not order off of our BBS or over the INTERNET you may call our sales line at (714) 379-2141 2) Is there a special orderform I need to use? ---> The file ORDERFRM.ZIP contains the order forms for both domestic and international orders. See header for locations. 3) When I order RIPterm Pro 2.1 will I get a code to unlock my RIPterm Test Drive? ---> No, we will send you a set of two disks with the full program on it. 4) Can I download the copy of RIPterm Pro 2.1 after I purchase it? ---> At this time, you are unable to do that. 5) How much does RIPterm Pro 2.1 cost? ---> RIPterm Pro 2.0 costs $19.95 + shipping and handling. Prices may change without notice. 6) Do I have to pay sales tax? ---> Only if you live in California, current sales tax = 7.75% This sales tax rate may go up without notice. 7) What are the Shipping and Handling costs? ---> Shipping and Handling is currently the following: Rates may change without notice. - U.S. Priority mail (1-4 copies) $4.50 - Fedex Second Business Day (1-4 copies) $7.00 - Fedex Second Business Day (5-10 copies) $10.00 - Fedex Overnight by 3:30 (1-4 copies) $12.50 - Fedex Overnight by 3:30 (5-10 copies) $15.00 - Fedex Overnight by 10:30 (1-4 copies) $15.00 - Fedex Overnight by 10:30 (5-10 copies) $17.50 While we try to ship most orders the day we receive them we can not guarantee when orders will ship, only the method used to ship them. 8) But I don't have a credit card how can I order? ---> You may pay with a check or money order by mail. Note: orders received by mail are given last priority and must include an 8 1/2x11 piece of paper with the shipping address, phone number, method of payment, shipping method, and number of RIPterm Pro 2.1's desired. We can not guarantee delivery without this information. - You can find Domestic and International Order forms at the locations mentioned in the header. - Checks must be in U.S. Dollars drawn on a U.S. Bank. Checks returned for Insufficient funds will be charged an additional $20 returned check fee. Remember to include shipping and handling and sales tax if necessary. We are currently allowing RIPterm Pro 2.1 to be paid for with a check. We may at anytime, without notice, stop accepting checks for payment. In this case, we will return your check with your order to you. We may hold your order until the check clears. - Money orders must be in U.S. Dollars. Remember sales tax plus Shipping and Handling. - We are currently allowing orders of RIPterm Pro 2.1 to be ordered through the mail. We may stop this at anytime, our sole responsibility will be to return any orders to their senders if we stop accepting mail orders. 9) Where do I mail my order? ---> TeleGrafix Communications, Inc Attn: Sales 16458 Bolsa Chica #15 Huntington Beach, CA 92649 Section 2 How do I order RIPterm Pro 2.1 from the rest of the world? ========================================================================== 1) How can I order the full RIPterm Pro 2.1? ---> You can order it from our BBS (714) 379-2133 with a credit card. We also accept orders over the INTERNET, address the e-mail to sales@telegrafix.com For orders on the INTERNET you can give us your phone number to call you for your credit card info if you wish. If you can not order off of our BBS or over the INTERNET you may call our sales line at (714) 379-2141 - Payment must be by VISA, Mastercard, American Express - Checks must be in U.S. Dollars drawn on a U.S. Bank. Checks returned for Insufficient funds will be charged an additional $20 returned check fee. - We are currently allowing RIPterm Pro 2.1 to be paid for with a check. We may at anytime, without notice, stop accepting checks for payment. In this case, we will return your check with your order to you. We may hold your order until the check clears. - Money orders must be in U.S. Dollars. - Distributor Purchase orders MUST be cleared with us first. - Orders received by mail are given last priority and must include an 8 1/2x11 or A3 sheet of paper with the shipping address, including phone number, method of payment, and the number of RIPterm Pro 2.1 desired. We can not guarantee delivery if these steps are not followed. - We are currently allowing orders of RIPterm Pro 2.1 to be ordered through the mail. We may stop this at anytime, our sole responsibility will be to return any orders to their senders if we stop accepting mail orders. Canada and Mexico - Fedex International Priorty (1-4 copies) $17 - Fedex International Priorty (5-24 copies) $24 - U.S. Air Mail (1-4 copies) $ 5 Belgium, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Macau, Monaco, Netherlands, Singapore, Taiwan, United Kingdom, Vatican City - Fedex International Priority (1-4 copies) $20 - Fedex International Priority (5-24 copies) $24 - U.S. Air Mail (1-4 copies) $ 6 Austria, Denmark, Finland, Greece, Norway, Portugal, Spain, Sweden, Switzerland - Fedex International Priority (1-4 copies) $22 - Fedex International Priority (5-24 copies) $37 - U.S. Air Mail (1-4 copies) $ 6 Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominican Republic, Grenada, Haiti, Jamaica, Virgin Islands - Fedex International Priority (1-4 copies) $20 - Fedex International Priority (5-24 copies) $31 - U.S. Air Mail (1-4 copies) $ 6 Austrailia, Israel, New Zealand, Philippines, South Korea, Turkey, United Arab Emirates - Fedex International Priority (1-4 copies) $23 - Fedex International Priority (5-24 copies) $35 - U.S. Air Mail (1-4 copies) $ 6 Most of South America - Fedex International Priority (1-4 copies) $31 - Fedex International Priority (5-24 copies) $41 - U.S. Air Mail (1-4 copies) $ 5 American Samoa, Saudi Arabia, Russia, and most of Africa and Slavik countries - Fedex International Priority (1-4 copies) $44 - Fedex International Priority (5-24 copies) $57 - U.S. Air Mail (1-4 copies) $ 6 Section 3 RIPterm General Questions ========================================= 1) What is RIPterm? ---> RIPterm is a terminal program that supports the RIPscrip command language. 2) What is RIPscrip? ---> It is very compact language for transmitting graphics and mouse information over a phoneline. 3) Does RIPTerm support INT 14, fossil or NASI network support? ---> Not yet. However we do plan to in the future. 4) How can I use RIPterm on the internet? ---> Either connect to the internet through a BBS or with a Unix shell account. 5) Is there a Windows version of RIPterm? ---> There are various Windows third party terminal programs that support RIPterm 1.54 level support. For example, Telix for Windows, Qmodem Pro for windows. TeleGrafix has a native Windows version under development. 6) How about a Macintosh version? ---> Hologlyph has a program that supports 1.54 called Argus. TeleGrafix has a version for the Mac under development. 7) OS/2 warp? ---> RIPterm 1.54 runs fine under OS/2 warp. We are working to enable RIPterm 2.1 to run well under OS/2 warp. We are aware of several terminal developers coming out with RIP support. 8) Others? ---> You haven't seen anything yet. ;) 9) What is project Apache? ---> ??? Section 4 RIPterm 1.54 Questions ====================================== 1) I'm a sysop. What can I do to customize the copy of RIPterm 1.54 that I have on my board available for download? ---> See our RIPsysop.faq Section 5 RIPterm 2.10 Questions ====================================== 1) What are the minimum requirements required to run RIPterm 2.1? ---> RIPterm requires at least a 386 with 2 meg of available extended memory. You need at least EGA graphics, but most VGA and SVGA cards are supported. DOS 3.3 or greater and 5 megs of hard drive space for installation. Optional sound card, mouse. 2) What sound cards are supported? ---> RIPterm currently supports 19 different types of sound cards. They are currently the following: SoundBlaster, SoundBlaster Pro, SoundBlaster 16, SoundBlaster Pro 16, SoundBlaster ASP 16, SoundBlaster AWE, Covox Sound Master II, Pro Audio Spectrum, Pro Audio Spectrum Plus, Pro Audio Spectrum 16, Media Vision Thunderboard, Cardinal Sound Studio, Microsoft Sound System, Ensoniq Soundscape, Roland RAP-10, Gravis Ultrasound, Gravis Ultramax, Adlib Gold, ESS 488/688 Audio Drive. 3) What's the difference between RIPterm 1.54 and 2.1? ---> RIPterm 2.1 supports the RIPscrip 2.0 language fully. Here are some of the differences. - viewing of JPEG files while they download - SuperVGA support in both 16 and 256 color modes - Support for 640x350, 640x480, 800x600, and 1024x768 - Auto-sensing support for 19 separate digitized sound boards - Dialing directory has up to 1000 entries - 3 phone numbers per entry - Multi-megabyte scrollback - Chat mode - 32 bit protected mode, no more memory binds - Graphical Print screen feature supporting Epson, HP LaserJet and Postscript printers - Printer log now supports Postscript printers - .ICN (Icon files) were replaced by .BMP (Windows(tm) style) RIPterm 2.1 will convert the old icons into BMPs on the fly and still work with BBS's using .ICN files. 4) What's the difference between the RIPterm 2.1 Test Drive and the RIPterm 2.1 Professional? ---> Some limitations to the terminal were added to the Test Drive, however the implementation of the RIPscrip protocol was not limited. Here is a list of some of the limitations in the Test Drive. - No print screen ability - Scrollback is limited to 2k instead of several meg - Jump to DOS has been disabled - While the dialing directory can be edited, you can not dial out from it. Use ALT-M to manual dial instead. - Chat mode is disabled - Local image file viewing is disabled (You can't load a picture to the screen, however a BBS can still send you JPEGS and you will see them) - Local RIP file playback has been removed - Some command line paramaters are ignored. -R -D 5) Why does 2.1 seem slower than 1.54? ---> RIPterm 2.1 allows a much higher graphic resolution than 1.54. The higher the resolution the more pixels and information needs to be moved around. Try setting it to 256 colors instead of 16 colors. It is faster because the way video cards are made. 6) Can I have a custom terminal made up for my BBS? ---> We have several options available for sysops. We can give you a version of the RIPterm 2.1 Test Drive with your picture burnt in and that only calls your BBS number for $1000. (Price subject to change without notice). You may distribute this to as many people as you want with no further royalties. If you wish to add back features that are in the full version, you can pay a flat fee per feature. 7) I need something that isn't in the full version. Will you custom program it for me? ---> We can customize the terminal further with features you want, foreign language support, alarms, you name it. The costs of these features depends on how much programming time it takes to implement them. 8) How do I convert my 1.54 Dialing directory to a 2.1 directory? ---> First rename the file RIPTERM.PHO in your 2.1 directory to something else. Next, copy over the file RIPTERM.PHO from your RIPterm 1.54 directory into your 2.1 directory. When you run RIPterm it will automatically convert your dialing directory to 2.1 format. 9) How do I merge a dialing directory into the one in RIPterm? ---> First, the directory you wish to merge in must be in 2.1 format. Go into the the dialing directory and select the button marked "Load" It will ask you for the name of the directory to load, and then whether you wish to append to or replace the current dialing directory. 10) What are the command line switches for RIPterm Pro 2.1? ---> Format: RIPTERM [-abimnot] [-Dentry#] [-Pfile] [-Rfile] [-Sfile] The -A ... Disable digitized audio sounds -B ... Show start-up checkpoint messages (debug mode) -I ... Disable auto-icon conversion checking at startup -M ... Disable mouse operations -N ... Disable logo screen -O ... Do not initialize modem - indicate you're already online -T ... <DEBUG> disable 8259 Interrupt Priority rescheduling -D<entry#> ... Dial <entry#> upon bootup (from 1-1000) -P<file> ... Uses an alternate phone directory file -R<file> ... Execute the RIPscrip file <file> upon start-up -S<file> ... Uses an alternate setup file 11) How can I get a copy of the RIPscrip 2.0 specification? ---> The specification for RIPscrip 2.0 will be released to the public when RIPaint 2.0 is released. 12) Are there any BBS's that are using RIPscrip 2.0 right now? ---> Yes, here is a list of a few: (310) 378-3081 Bad Boys BBS (216) 631-9285 Searchlight BBS Section 6 RIPtech Questions ================================= 1) RIPtech locks up on my system. ---> The communication libraries we are using, were locking up some computers at some times. This was fixed in RIPterm in the .02 and .03 revision. Unfortunatly, we have not had time to repair RIPtech. Section 7 RIPterm General Troubleshooting =============================================== The following assume you have upgraded to the latest revision of RIPterm available. If you have an earlier version, please upgrade it. 1) Do you get the error "Error rebuilding/creating file"? ---> You need to increase the number of files in your "Files = " statement This is located in your CONFIG.SYS file. Increase the number after the = sign until this problem goes away. Some memory managers will lower this number trying to save you conventional memory. We recommend Files = 50. 2) Is your mouse still not working? ---> If your mouse is still not working and RIPtech said it could not find any interrupt conflicts then you need to check the other devices in your system to see if there are any other conflicts. 3) RIPterm locks up when I start up or seems to be stuck in a loop. ---> Delete RIPTERM.CNF file located in the same directory as RIPterm. Most likely the setup information is wrong. Deleting this file makes RIPterm ask you for new setup information. 4) I can connect with some BBS's but not others. ---> You need to turn off error correction for some older modems. To do this, select the Setup menu and select Modem Prefixes/Suffixes. Make one prefix "AT &M0 DT" this is for connecting with old modems without error correction. Make another prefix "AT &M1 DT", this one is for calling modems with error correction. Now go through your Dialing Directory and set the proper prefix for each BBS you call, and save the setup. 5) When RIPterm starts it tells me "Now resuming previous online session". ---> Make sure your modem is set up for Carrier Detect. From the Session screen, if only the Status Bar is visible, look in the lower right corner. If it says "Online", try typing AT &C1 <ENTER>. If "Online" changes to "Offline", type AT &C1 &W. If the modem returns OK, it is now stored in it's memory. If it returns ERROR, go into Modem Setup and make sure &C1 is in your Modem Init String, and save the setup. 6) In RIPterm the lower right corner of the screen says "Online" even when I'm not online. ---> Make sure you modem is set up for Carrier Detect. From the Session screen, when only the Status Bar is visible, try typing AT &C1 <ENTER> If "Online" changes to "Offline", type AT &C1 &W. If the modem returns OK, it is now stored in it's memory. If it returns ERROR, go into Modem Setup and make sure &C1 is in your Modem Init String, and save the setup. 7) RIPterm always says "Hang up failed" when I try to hang up. ---> Make sure your modem is set up for DTR Hangup. From the Session screen, when only the Status Bar is visible, type AT &D2 <ENTER>. Now try hanging up. If your hang up didn't fail, type AT &D2 &W <ENTER>. If the modem returns OK, it saved it to it's memory. If the modem returns ERROR, go to the Modem Setup and make sure &D2 is in your Modem Init String, and save the setup. If your modem does not support DTR hangup, make sure that in Modem Setup the box by DTR hangup is not checked, and save setup. 8) I get the message "CTS is not enabled. Disabling RTS/CTS". ---> Make sure your modem is hooked up and on, both external and PCMCIA modems. ---> See Appendix B 9) When I upload files, RIPterm puts up the Transfer box and just loops with errors. ---> If you set an Upload Directory from General Settings make sure it really exists. If you are using Zmodem try another protocol. 10) When I upload files the CPS (characters per second) rate seems too high to be true, and the file is corrupted after the transfer. ---> See Appendix B 11) When I download files, RIPterm puts up the Transfer box and just loops with errors. ---> If you set a Download Directory from General Settings make sure it really exists. Make sure there is enough free space on your hard drive. If you are using Zmodem try another protocol. 12) When transferring files, it takes forever to complete. ---> See Appendix B. 13) The graphics or text are garbled when I call a BBS. ---> See Appendix B. 14) My highspeed modem will only connect at low speeds. ---> See Appendix B. 15) RIPterm is dropping characters. ---> See Appendix B. ---> If your sound card is set to 16 bit or stereo try setting it to mono 8 bit. A 16550 UART is HIGHLY recommended if you use 16 bit or stereo sound modes. 16) RIPterm won't connect to Compuserve I just get a bunch garbage. ---> Remember to set your modem setting to "7E1" not "8N1" which is used for most other BBS's. 17) RIPterm crashes (GP's) with a bunch of numbers when I run it under OS/2. ---> Turn off DPMI support in OS/2 for RIPterm. 18) The dialing box pops up and then all of a sudden disappears, but the modem still connects. ---> Either your modem is forcing the carrier high or the cable you are using is forcing the carrier high. Set your modem to enable carrier. Try using another cable. Section 8 RIPterm 1.54 Specific Troubleshooting ===================================================== 1) Even though I changed the IRQ for my COM port and saved it, when I run RIPterm I need to change the IRQ again. ---> After you save the IRQ for the COM port, save your general setup, too 2) When I run RIPterm I get the error not enough memory. ---> In most cases, you downloaded RIPterm with a Mac file transfer protocol. Section 9 RIPterm 2.10 Specific Troubleshooting ===================================================== 1) When I enter in my Registration number it tells me that it is invalid. ---> Make sure you include the spaces when you are typing it in. Also note that zeros are slashed. Q's and O's can look a lot alike. The Q has a small tail underneath it. Try using a Q for a letter that looks like O. 2) I get the error -602 while trying to transfer a file. ---> Either your transfer directory is invalid or the number after the "Files = " statement in your CONFIG.SYS is to low. Try adding 5 to it until it works. We recommend "Files = 50". 3) I get the error -610 while trying to download files. ---> Too many error were encountered while trying to transfer the file. This may be due to line noise, lack of error correction, or bad flow control. (See Appendix B) 4) The sound sounds like it's skipping. ---> Try selecting mono instead of stereo. Choose 8 bit instead of 16 bit If this is not enough read the RIPTERM.DOC file A.4.2 about changing the sound buffer settings. 5) The screen scrolls too slow or updates too slow. ---> Choose 256 instead of 16 colors. If there is a native driver for your card choose it instead of VESA. Set your resolution to 640 x 480 Try putting more memory on your video card. Buy an accelerated video card possibly with an S3 chipset. 6) I get the error "Could not initialize windowing library.". ---> Make sure you have a fonts directory and that all the fonts are in it. 7) I get the error "Invalid database header". ---> Delete the file RIPTERM.DB Don't worry, RIPterm will rebuild a new one. 8) RIPterm locks up or seems to be caught in a loop when I run it. ---> Delete the file RIPTERM.CNF Most likely the video driver you chose doesn't work with your Video card. In most cases, VESA mode is the best choice, however some cards require you to load a software driver to enable VESA mode. Note if there is a native driver for your card try it first. ---> We are having problems with people with 486 DLC 40's having it lock up after the logo screen. We are working to find out why this is the case. We think it might have something to do with the DOS4GW loader. 9) RIPterm locks up when I exit. ---> You probably have an old version of the program. Version 2.00.02 and 2.00.03 fixed most of the problems with that. ---> Try disabling audio, does that clear it up? We are aware of some problems with the Soundblaster 16 support that we are working on with the manufacturer of our sound libraries. ---> Try setting the Scrollback buffer size to 0. 10) My sound card worked right after I set it up but it doesn't work anymore. ---> Set up your sound card again and save your General Settings. 11) My sound card isn't working. ---> If you know your card and settings, use them as the auto detect is not perfect. 19 sound cards are directly supported and chances are that yours is listed. 11) My SoundBlaster card isn't working. ---> The auto-detect feature sometimes will set the DMA to 0 instead of 1 as it normally is. Try setting the DMA to 1. 12) My SoundBlaster ASP 16 card doesn't work. ---> Select the card manually, auto detect will not detect it correctly. 13) My SoundBlaster 16 compatible card locks up after the logo screen. ---> Try running your computer at non-Turbo speed or disabling audio. Appendix A Interrupt Conflicts ==================================== 1) What are some symptoms of an interrupt conflict? ---> RIPterm connects to a BBS but then you get a blank screen and nothing else happens. ---> Your mouse doesn't work or only works sometimes. ---> Your modem doesn't work or only works sometimes. ---> RIPterm locks up for no known reason usually right after connecting to a BBS. 2) What is an interrupt conflict? ---> When two cards use the same interrupt (IRQ) to communicate with the computer, you have an interrrupt conflict. You need to change one of the cards to an interrupt that is not being used. 3) What are the common IRQs available? IRQ 2 (Can cause problems avoid if possible) IRQ 3 Used by COM 2 and COM 4 Usable by bus mouse cards. IRQ 4 Used by COM 1 and COM 3 Usable by bus mouse cards. IRQ 5 Usable by sound cards, bus mouse cards and network cards. IRQ 7 Usable by sound cards, bus mouse cards and network cards. IRQ 10 Usable by some sound cards. IRQ 12 Usable by some bus mouse cards. 4) How come this problem didn't show up before I ran RIPterm? ---> Since RIPterm uses the interrupts to communicate with the mouse, modem and sound card at the same time, it has a high likelyhood of finding a conflict if it exists. Most terminal programs poll the COM port to communicate with the modem, RIPterm on the other hand uses the interrupt to do this. 5) If your serial mouse isn't working and you have an internal modem. ---> Try changing the modem from COM1 -> COM2 or from COM2 -> COM1. 6) If you have a sound card that can use IRQ 10. ---> Set it to IRQ 10. 7) If you have a bus mouse. ---> Set it to IRQ 12 or IRQ 10 if you can. ---> Sometimes you can use IRQ 2 for your bus mouse, however in most cases it would be best to avoid it. ---> Avoid IRQ 3 or 4 to avoid conflicts with the modem. ---> If your sound card is using IRQ 5 try IRQ 7 for the bus mouse. ---> If your sound card is using IRQ 7 try IRQ 5 for the bus mouse. ---> If you use IRQ 3 for your bus mouse remember you can no longer use your COM 2 or COM 4 serial ports. ---> If you use IRQ 4 for your bus mouse remember you can no longer use your COM 1 or COM 3 serial ports. 8) If you have a bus mouse and your sound card uses IRQ 7. ---> Set your bus mouse to IRQ 5. Appendix B Line noise, Lack of Error Correction, or Bad Flow Control ========================================================================== 1) What are the symptoms of this kind of problem? ---> Graphics and/or text are garbled when displayed. ---> High speed modems only connect at low speeds. ---> RIPterm is dropping characters. ---> Transfers take way too long. ---> Characters Per Second (CPS) is too low for the connect speed. ---> Ripterm starts up with the error "CTS is not enabled" ---> Icons and Buttons are the wrong size ---> You get the error -610 with RIPterm 2.1 when transferring files. 2) Are any of your phone cords wrapped around a power cord? ---> Unwrap it and try and keep it away from power cords. 3) Do I need RTS/CTS flow control? ---> If you have a high speed modem (9600+) then you should have RTS/CTS flow control enabled. 4) How do I enable RTS/CTS flow control on my modem? ---> Make sure RTS/CTS is checked in your modem setup. ---> From the Session screen, when only the Status Bar is visible, type AT &R2 <ENTER>. If the modem returns OK, type AT &R2 &W. If the modem now returns OK it is saved in it's memory. If it returns ERROR, go into Modem Setup and make sure &R2 is in your Modem Init String, and save the setup. If your modem returned ERROR when you typed AT &R2 the first time, you need to consult your modem documentation on how to enable RTS/CTS flow control. 5) RIPterm is set to use RTS/CTS and so is my modem, but I'm still getting error "CTS is not enabled" when RIPterm starts. ---> Make sure your modem is turned on when you start RIPterm. ---> Replace your modem cable. Some cables don't have the wiring required for RTS/CTS flow control. 6) Do I need to have Port Lock checked in my modem setup? ---> If you have a high speed (9600+) modem you should have it checked. 7) Do you have a 14.4 modem and your port speed is set to greater than 19,200? ---> Set your port speed to 19,200. 8) Does this problem only affect certain BBS's you call? ---> Most likely you are suffering from a bad phone connection. Have your Sysop ask the phone company to check out his local phonelines. It may be a problem in one of the phone lines you dial through if long distance. Usually, try dialing again to see if you get a better phone line. 9) Does this problem only happen some of the time? ---> You probably have a problem with your local phone lines. Make sure your phone lines are not wrapped around any power cables. Try calling again to see if you get a better set of lines. Have the phone company check out your lines. Most of the time they are required to check them for no charge. 10) Does your modem have a Rockwell RPI chipset? ---> The Rockwell RPI chipset does not contain hardware error correction. It requires the software to do this. RIPterm at this time doesn't support software error correction. Try another modem. 11) Are you running RIPterm under Windows(tm)? ---> Try running RIPterm from the DOS command line. Windows slows down the system enough you might be losing characters. Try upgrading your serial card to one with high speed (16550 UART) serial ports. ---> Wait til RIPterm 2.1 for Windows comes out later this year. 12) Are suffering from dropped characters? ---> Try upgrading your serial card to one with high speed (16550 UART) serial ports. 13) Have you been suffering from severe weather conditions lately? ---> Your phone lines may be temporarly poor until the phone company can fix them, or they dry out. Section C My mouse doesn't work ====================================== 1) Do you see the mouse pointer but it just doesn't move? ---> Most likely you have an interrupt conflict. See Appendix A 2) Do you have a mouse driver that is Microsoft(tm) mouse driver compatibilty of 8.2 or below? ---> Upgrade your mouse driver to something greater than 8.2. 3) How can I tell what version my mouse driver is? ---> If you are running DOS 5.0+ type MSD from the DOS command line. When MSD (Microsoft System Diagnostics) is done examining your system, hit the "U" key to get more information on your mouse. Here it will list the "Microsoft Driver Version". ---> Or you can run RIPtech that comes with RIPterm 2.1. 4) I don't see a pointer but if I hold down the right button the top menu appears. ---> If you are using Logitech 6.30 mouse driver, call Logitech's BBS and download version 6.24 which works with RIPterm. ---> Or you might need to upgrade your mouse driver version. 5) My mouse is erasing blocks or leaving filled boxes where ever I move it. ---> This is a possible symptom of a mouse driver of 8.2 or before. ---> Also a possible sign of an interrupt conflict. See Appendix A. (tm) TeleGrafix and RIPterm are trademarks of TeleGrafix Communications, Inc. All other trademarks are the property of their respective owners.