Mouse: Windows-compatible mouse or pointing device
Ancillary Software: QuickTime (TM) for Windows 2.0.3 (supplied with product)
MSCDEX version 2.20 or higher (not supplied with product)
Printing: Windows-compatible printer (optional)
To run the 1996 GME with the CompuServeĀ« Information Service, you will need:
Memory: 8 MB of RAM
Hard Disk: 10 MB free hard disk space
Modem: 100% Hayes (TM) AT compatible
Installation
============
1. Select Run from the File menu.
(Windows 95 Users: Select Run from the Start menu on the Task Bar.)
2. Type D:\SETUP (where D is the CD-ROM drive letter) and press Enter.
3. Follow the on-screen instructions.
4. Double-click the Grolier Multimedia Encylcopedia icon to run the 1996 GME.
(Windows 95 Users: Select Programs from the Start menu on the Task Bar. Then choose 1996 Grolier Encyclopedia then Grolier Multimedia Encyclopedia.)
It is highly unlikely, but in the event that the SETUP.EXE program fails to complete the installation, please see the MANINST.TXT file for instructions on how to setup the 1996 GME without running the Setup program.
Please note: The setup program for QuickTime for Windows installs QuickTime files into your WINDOWS and WINDOWS\SYSTEM directories. Please see the MANINST.TXT file, steps 13-15 to run just the QuickTime installation.
Troubleshooting
===============
A. General
----------
We do not anticipate you will have any problems using this CD-ROM. However, you should check the following items if an error does occur:
1. Make sure the correct CD-ROM is in the CD-ROM drive and that the drive is turned on. You cannot use the 1996 GME unless the CD-ROM is in the CD-ROM drive.
2. Verify that your equipment meets or exceeds the System Requirements (above).
3. Ensure that you are not running any other applications in the background.
4. Try restarting your computer.
5. Try deleting the GME96 directory and re-installing the product.
6. Try using a different video display resolution. For example: If you are running Windows in 800x600, try 640x480. If your video card allows a choice of "large font" or "small font", choose "small font".
7. Try using a lower number of colors for your video display. For example: If you are running Windows in millions or thousands of colors, try 256 colors. 256 colors is the minimum number of colors required for the 1996 GME.
8. Try to obtain the most recent drivers for your video card, sound card and CD-ROM drive. The positive effect this has can be profound. At the end of this file, there is a list of contacts for video drivers.
B. Memory Issues
----------------
If you get an error message at startup indicating that you need to increase the amount of memory available, check to be sure you have the required 4 MB of RAM (8 MB if you are using the CompuServe Information Service). If you do have the required amount of RAM and you continue to get a memory error message at startup, follow the steps below:
(Windows 95 Users: It is recommended that you not change your swap file settings as Windows 95 controls the size of the swap file based upon need.)
1. From Program Manager open the Main program group.
2. Double-click the Control Panel icon.
3. Double-click the 386 Enhanced icon.
4. Click the Virtual Memory button.
5. Click Change.
6. Enter a new (larger) value, then click OK.
You will probably need to set virtual memory somewhere between 4000KB and 8000KB to run the 1996 GME. We suggest you start with a value of 8000KB. If Windows will not accept this value, try entering a lower value until Windows will accept your entry.
(You will probably be able to select a larger value if you select a Type of Temporary in the list box on this screen.)
7. Click Yes to confirm that you want to change the Virtual Memory settings.
8. Restart Windows for the change to take place.
9. Run the 1996 GME.
10. You may need to repeat steps 1-9 until you find a value for virtual memory that works.
C. How to Minimize the 1996 Grolier Encyclopedia Window
If the 1996 Grolier Encyclopedia window is maximized every time you start Windows (version 3.1 or 3.11), but you would like the program to open minimized, follow the steps below:
1. Minimize the 1996 Grolier Encyclopedia program group:
a. Click the "down arrow" in the upper right hand corner of the window.
or
b. Click on the "minus" sign in the upper left hand corner of the window then click Minimize or Close.
2. Choose Save Settings on Exit from the Options menu in Program Manager.
3. Exit Windows.
4. When you re-start Windows, the 1996 Grolier Encyclopedia group will be minimized.
D. Display Problems
-------------------
If your system has display problems, but meets the stated system requirements and you have obtained the most recent drivers, you can try the following:
1. Modify the QTW.INI file located on your hard drive in the Windows directory.
a. Save a copy of the original QTW.INI with the extension OLD (QTW.OLD).
b. Create a new file.
c. The new file should contain the following two lines:
[VIDEO]
Optimize=Driver
d. Save the file as QTW.INI.
e. Try THE 1996 GME again.
f. If this fails to work, you should try replacing the word Driver with BMP. You can also try RAW or DIB in place of Driver.
2. The QuickTime for Windows Readme file, accessible from the QuickTime for Windows program group, contains information on QuickTime, including a list of incompatible hardware and instructions on how to modify the QTW.INI file.
Problems with specific video cards
1. ATI Mach64 video card
Users of this video card may encounter problems with QuickTime. This can often be resolved by adding a line to the [MACX] section of your SYSTEM.INI file. The line you add to the [MACX] section should read:
DeviceBitmap=OFF
If this line is already there, please be sure there is no "s" at the end of Bitmap.
2. Trident and Headland Technology video cards
Modify the file QTW.INI. Please see above for instructions on how to do this. Use the Optimize=BMP line.
3. Diamond Stealth 64 video cards
Modify the [STLTH64] section of your SYSTEM.INI file. The line you add to the [STLTH64] section should read:
DeviceBitmaps=0
E. Sound Problems
-----------------
The 1996 Grolier Multimedia Encyclopedia contains both digital and MIDI (Musical Instrument Digital Interface) format audio files. MIDI sound files are labeled as such in their captions. If your sound card does not have full MIDI capability, you will be able to play MIDI files, but the quality of sound will not be as high as it would be with full MIDI capability.
If you are not getting any sound in the 1996 GME, please check to be sure that your sound card is set up properly in Windows. To do this:
*Windows 95 users, please see instructions below.
1. Open the Main program group from Program Manager.
2. Double-click the Control Panel icon.
3. Double-click the Sound icon.
4. On the right side of the Sound window, you will see a list of files with the extension WAV.
5. To test your sound card, click on any one of these files, then click Test.
If you don't hear any sound or if these files are "grayed out", your sound card is not working properly in Windows. Consult the sound card manual or manufacturer for information on how to set up the sound card properly in Windows.
*Windows 95 users
1. Go to Start, then to Settings, then to Control Panel.
2. Double-click on the Sounds icon.
3. Click on any of the events listed that have a speaker next to them.
4. To test your sound card, click on the play button (arrow pointing to right) under Preview.
If you don't hear any sound then your sound card is not working properly in Windows. Consult the sound card manual or manufacturer for information on how to set up the sound card properly in Windows.
F. CompuServe WinCIM (CompuServe Information Manager for Windows)
Older versions of WinCIM may not be fully compatible with the new integrated operation of The 1996 GME and CompuServe. If you encounter any problems linking directly to the services and forums from the CompuServe Directory, re-install (update) your version of WinCIM with the version 1.4 on the 1996 GME CD-ROM. See the Installation section (above), steps 16-21 for instructions on how to install WinCIM from the CD-ROM.
If you continue to have problems using the CompuServe Information Service, online support is available from the WinCIM Support Forum on CompuServe. To access this feature:
1. Choose Go from the Services Menu.
2. Type WCIMSUPPORT in the box beside Service.
3. Select OK.
If you are having problems connecting to the CompuServe Information Service, you may call CompuServe customer support in the U.S. at 800-484-8990 or 614-529-1340. A full list of customer support numbers by country is available in the CompuServe directory.
1. Double-click the CompuServe Directory icon in the CompuServe group.
(Windows 95 Users: Select Programs from the Start menu on the Task bar, then choose CompuServe.)
2. Under the Contents heading, click Membership Support Services.
3. Click Ask Customer Service.
4. Customer service numbers are listed by country at the bottom of the screen.
G. CompuServe Net Launcher
--------------------------
If you are using Windows '95 and getting an error message during installation about WINSOCK.DLL, please contact CompuServe's customer support in the U.S. at 800-484-8990 or 614-529-1340 or consult the CompuServe Directory (instructions above) for a full list of customer support numbers by country.
Technical Support
=================
Before calling for technical support, please have the following information ready:
- Detailed description of your problem and the exact steps described in order of occurence, so we can try to reproduce the problem.
- Name/make/model/speed of your computer.
- Copy of your CONFIG.SYS file
- Copy of your AUTOEXEC.BAT file
- Name/make/model of your sound card.
- Name/make/model of your video card.
- Print out of the MS-DOS Check Disk command (type CHKDSK and press Enter to get it.)
- Name/make/model of printer you are using, and whether it is color or black & white.
- Version of Windows and MS-DOS you are using.
- For Windows and MPC products, we also need a copy of your WINDOWS.INI and SYSTEM.INI files, both of which are in your Windows subdirectory.
VERY IMPORTANT: WHEN CORRESPONDING WITH MINDSCAPE, PLEASE INCLUDE THE FOLLOWING INFORMATION:
- Fax number
- Work phone number
- Home phone number (or where your computer is most of the time).
For technical support in the USA, please contact:
Mindscape, Inc.
88 Rowland Way
Novato, CA 94945
FAX: (415) 897-5186
Telephone: (415) 898-5157
BBS: (415) 897-2867
Automated 800 Service: (800)409-1497
(This service can help you to find your own answers at no charge!)
America Online keyword: MINDSCAPE
Internet: MSCAPE@AOL.COM
Note: If you know your party's extension, dial (415)897-9900 and dial in the proper extension. If you know the technician's name but not his or her extension, you can dial the same number, then press 0 and ask to be transferred to the technician you are trying to reach.
