World Book 1998/WBIS500.iso/data.z/README.TXT

Text File | 1998-02-06 | 21.5 KB | 529 lines

README    World Book Multimedia Encyclopedia-1998
        International English Edition


This README file contains important information about the World Book
Multimedia Encyclopedia that is not in the User Manual.  For the
latest information about the World Book Multimedia Encyclopedia,
please read this file in its entirety or check out the World Book
Webliner Web site at www.worldbook.com.

TROUBLESHOOTING
----------------

INSTALL AND UNINSTALL

Problem:  I deleted the World Book directory from my hard drive, but
I did not use the uninstall feature. I reinstalled World Book, and
now I am having problems with the program.

Solution:  You must uninstall World Book using the uninstall feature.
To access uninstall for the World Book program:
For Windows 95:  select START; select PROGRAMS; select WORLD BOOK;
select UNINSTALL WORLD BOOK.
For Windows 3.1:  select the PROGRAM MANAGER; select the WORLD BOOK
group; select the UNINSTALL WORLD BOOK icon.

NOTE:  If you reinstall World Book, please install the program in the
same directory in which it was installed previously.  For example, if
you originally installed World Book in "WBI98S", you would reinstall
the program in the same directory.

Problem:  I am receiving a "WB98.exe is linked to missing export
MFC40.dll" error on my Gateway, AST or Dell system.  How do I bypass
this to run World Book?

Solution:  This happens primarily on the above listed computers.
However, if this has happened and you don't own a Gateway, AST or
Dell, follow the steps below.

When this problem occurs you will need to:
1.  Copy the MFC40.dll from the C:\Windows directory and Paste it in
    the C:\Windows\System directory.
2.  Then be sure to reboot the system for the changes to take effect.
3.  Next, restart World Book.

Please follow the steps below if you need help with this process.
1.   In Windows 95, click the Start button, and go to Programs.
2.   Now find the Windows Explorer (this will be towards the bottom
     of the menu) and click to open.
3.   Find the Windows Folder on the left side of the Windows Explorer,
     and double click it.
4.   Scroll down on the right side until you find 'MFC40.dll'.
5.   Click MFC40.dll once to highlight it.
6.   Go to Edit on the menu bar and click Copy.
7.   Go back to the right side of the Windows Explorer and scroll
     down to the System folder. (This will be within the Windows
     folder).  Now click the System folder once with the right
     mouse button and click Paste.
8.   Delete the old MFC40.dll file in the Windows folder.  Click the
     MFC40.dll once with the right mouse button and click Delete.
9.   Re-start your computer to let the changes take effect.


WIN32S AND SHARE PROBLEMS

Problem:  In Windows 3.1, the World Book Multimedia Encyclopedia is
not operating properly.

Solution:  The World Book program will check your system and install
Win32S if it is not detected.  If your machine has an older version
of Win32S, you may need to delete the older version and reinstall
the World Book program.

To remove the older version:

1.   Remove the following line from the [386Enh] section in the
     SYSTEM.INI file:  device=<WINDOWS>\<SYSTEM>\win32s\w32s.386
2.   Remove "winmm16.dll" from the following line of the [BOOT]
     section in the SYSTEM.INI file:  drivers=mmsystem.dll
     winmm16.dll
3.   Delete the following files from the <WINDOWS>\<SYSTEM>
     subdirectory:  W32SYS.DLL, WIN32S16.DLL, WIN32S.INI
4.   Delete all the files in the <WINDOWS>\<SYSTEM>\WIN32S
     subdirectory.  Then delete the subdirectory itself.
5.   Restart Windows and reinstall the World Book Multimedia
     Encyclopedia.

If you have previous versions of this software, please contact your
vendor for an update.

Problem:  When I start World Book, I receive the message "Can't find
OLE32.DLL."

Solution:  This error usually occurs when there is a previous version
of WIN32S installed on your computer that did not include the
OLE32.DLL.  To correct this problem, uninstall WIN32S as described
above and reinstall World Book.  The installation program will
install all of the WIN32S-related files needed to run World Book.

Problem:   I am encountering the WIN32S error, "MSVCRT40.DLL is not
compatible with this version of WIN32S."

Solution:  To fix this problem, simply copy the MSVCRT40.DLL from the
C:\WINDOWS directory to the C:\WINDOWS\SYSTEM directory.

In Windows 3.x:

1.   Double click "Main" on the desktop.
2.   Double click "File Manager".
3.   Scroll down to the Windows Folder and double click it.
4.   Find the MSVCRT40.DLL and click it once to highlight it.
5.   On the menu bar click Edit, then click Copy.
6.   Scroll down to the System folder and click it once to highlight
     it.
7.   Go back to the menu bar and click Edit then Paste.
8.   Go back to the Windows folder, click MSVCRT40.DLL once to
     highlight it.
9.   Press the Delete key on the keyboard.
10.  Close the File Manager and exit Windows.
11.  Shut down the computer. Wait 10 seconds and restart.

Problem:  I receive Win 32s and Share.exe errors while attempting
to install World Book in Windows 3.1x

Solution:
1.   Ensure that Share.exe is loaded into the Autoexec.bat by going
     to a DOS prompt.
2.   Type CD \ (Backslash)
3.   Type edit Autoexec.bat
4.   Type c: \dos \share.exe
5.   Save.
6.   Restart your computer.
7.   Delete Win32s using the following method:
     A.   Remove the following line from the [386Enh] section in the
          SYSTEM.INI file:  device=\\win32s\w32s.386.
     B.   Remove "winmm16.dll" from the following line of the
          [BOOT] section in the SYSTEM.INI file:
          drivers=mmsystem.dll winmm16.dll
     C.   Delete the following files from the <WINDOWS>\<SYSTEM>
          subdirectory:   W32SYS.DLL, WIN32S16.DLL, WIN32S.INI
     D.   Delete all the files in the <WINDOWS>\<SYSTEM>\WIN32S
          subdirectory.  Then delete the subdirectory itself.
     E.   Restart Windows and reinstall all the World Book 1998
          Multimedia Encyclopedia.

This should resolve the problem.

Problem: When I run the SETUP program on my Windows 3.1 computer
system, I see an error message telling me that I cannot complete the
installation without something called SHARE. What should I do?

Solution:  SHARE is a program that comes with your operating system.
It must be running before you launch the World Book Multimedia
Encyclopedia.  It is also necessary in order for Windows to handle
files correctly.  Look for SHARE in your C:\DOS subdirectory.  If this
directory does not exist, it might be named something else.  To locate
it, do the following:

1.  Start File Manager.
2.  In File Manager, click Search and enter SHARE.EXE.  Click OK.
3.  The location of SHARE will appear in a Results window.  If SHARE
    is not found, ask your computer dealer for a copy.
4.  Within Program Manager, click File and select Run.  Type SYSEDIT
    and click OK. A window will appear containing several smaller
    windows.
5.  Click on the window titled AUTOEXEC.BAT.  Make a blank line at the
    top of this file and type: C:\[directory name]\SHARE.EXE /F:5100
    /L:500.  "Directory Name" is the name of the directory containing
    SHARE.
6.  In the SYSEDIT window Select File and Exit.  You will be asked if
    you want to save the file.  Click YES.
7.  Exit Windows and restart your computer.  The SHARE program will
    run automatically whenever you start your system.
8.  After your system has restarted, launch Windows and run the setup
    program for the World Book Multimedia Encyclopedia.  If the
    modifications to AUTOEXEC.BAT were done correctly, you should no
    longer see the SHARE error message.

An alternative to SHARE.EXE is VSHARE.386.  VSHARE does not require an
entry in your AUTOEXEC.BAT but performs the same functions as SHARE.
VSHARE can be obtained from your computer dealer.  If you have
Internet access, you can download it from: ftp.microsoft.com.  The
file is located in the SOFTLIB/MSLFILES folder under the filename
WW1000.EXE.

VSHARE should be installed in your WINDOWS\SYSTEM directory.  After
copying VSHARE to your hard disk, you must edit your SYSTEM.INI file.
To do this, follow the steps below:

1.  Start Windows.
2.  In Program Manager, click File and Run.
3.  In the Run window, type SYSEDIT and click OK. A window will appear
    containing several smaller windows.
4.  Click on the window titled SYSTEM.INI.  Search or scroll to a
    section in the file called [386enh]
5.  In the [386enh] section, type the following on a separate line:
    device =Vshare.386
6.  In the SYSEDIT window, select File and Exit.  You will be asked if
    you want to save the file.  Click YES.
7.  Restart Windows.  VSHARE.386 will be run automatically.


MULTIPLE SESSIONS

Problem:  In Windows 3.1, while running the World Book program, you
attempt to open a second session and you see an error.

Solution:  The World Book program in Windows 3.1 does not support
multiple sessions.


RESOLUTION CHANGES

Problem:  I changed my resolution when I had World Book open and now
I am experiencing screen errors.

Solutions:  Close World Book before you change your resolution.
Change your resolution and then restart World Book.  The program will
adapt to your new resolution.


RAPID RESUME

Problem:  Videos and animations play incorrectly in Windows 95.

Solution:  You may need to disable the RAPID RESUME feature on your
computer.  Please see your computer manual for instructions.


COLOUR DISTORTIONS

Problem:  I am seeing colour distortions when I move from one part of
the encyclopedia to another.

Solution:  Increase your screen setting from 256 colours to 16-bit
(high colour).


RUNNING OR USING THE WORLD BOOK APPLICATION

SWAPPING DISCS

Problem:  You see a reference to Disc 2 and you change discs.  Then
you see an error message.

Solution:  Wait for the "Please Insert Disc 2" prompt before you
change discs.

Problem:  While in "Just Looking" I chose to insert CD 2 and received
a CD Read Error. How do I prevent this error message from appearing
again?

Solution:  The problem occurs because CD 2 was inserted before the
program asked for it.  To properly recover, simply go back to "Just
Looking" by inserting the CD 1, selecting something from within the
"Find" list or selecting "Clear" then "Random".


STICKY NOTES/HIGHLIGHTER

Problem:  Upon reentering World Book from the desktop I continuously
see the following  error message: "Sticky Notes and Highlights may be
corrupted."  What does this mean?

Solution:  This occurs when a proper shutdown has not been performed.
This message indicates that these files have been deleted.  To
prevent this, ensure that you exit the program properly.

Problem:  After changing the location of my Sticky Notes list, I
place a number of Sticky Notes.  The next time I open the World Book
program, the Sticky Notes list is blank.

Solution:  Any changes in Options will take effect in your next
session.  To assure the Sticky Notes are retained, exit and restart
the World Book program.

Problem:  I can not place more than 11 sticky notes to an article.

Solution:  The program allows you to enter 11 sticky notes per line
in an article.  To add more sticky notes to an article, move your
cursor down a few lines and continue to add additional sticky notes.


"CAN'T OPEN A DATABASE " ERROR MESSAGE

Problem:  I get a message "Can't open a database created with a
previous version of your application."  What should I do?

Solution:  If you get this message, contact World Book Technical
Support for assistance.


HARDWARE SPECIFIC PROBLEMS

MWAVE MODEM

Problem:  I am having trouble using the World Book application with
my MWAVE modem. What can I do?

Solution:  Problems encountered with the MWAVE card have been limited
to the M series Aptiva PC's. The most common problem is that, with
World Book installed, you will see an error message when trying to
configure the ISP.  To fix this problem, restart Windows. Then go
to the MWAVE program group on the Windows 3.x desktop and open it.
Double click the MWAVE modem icon, go to "Options" then "Settings"
and check the box that says, "Start MWAVE". This action will
reactivate the COM port and allow you to initialize the modem.


HEWLETT PACKARD PRINTERS

Problem:  Why am I having problems printing with my HP 500 series
printer?

Solution:  Install an older driver such as the 500c.  Call Hewlett
Packard and request an older driver, or download the driver from the
Net at:  http://hpcc997.external.hp.com/cposupport/indexes1/djpr.html

NOTE: The HP 500C driver is a black and white driver. However, in
Windows 95 it will enable the user to print in color. But in Windows
3.x the user will only be able to print in black and white. It is
strongly recommended that the user consult Hewlett Packard when
installing a new driver.


PRINT PROBLEMS

Problem:  A picture prints half on one page and half on a second
page.

Solution:  Click START at the bottom of the screen; select SETTINGS,
and then PRINTERS; click FILE, select PROPERTIES (advanced); change
the dithering quality to FINE.

Problem:  Bold characters print strangely with Kyocera printer.

Solution:  Use a generic HP driver (HP Laser Jet 3 emulation and HP
Laser Jet 3 driver) to correct this problem.


STEALTH-64 VIDEO 2001 PROBLEM

Problem:  When I enlarge the Distance Calculator, the globe image
becomes distorted.

When I create a timeline in the Timeline Wizard and select a picture,
a black square appears where my selected picture should be.  The
scroll bar area, with the up and down arrows, is also blacked out.

Solution:  This is a video driver problem on a Stealth-64 video 2001
board.  This board uses the S3 chip set.  Updating your video driver
will fix the problem.  You need to identify which chip you have using
the S3 Chip Identify Utility and download the latest driver from the
S3 web site.  Their web site address is "www.s3.com". Go to the
"Drivers and Utilities" section and download the S3 Chip Identify
Utility and the updated drivers for the various chips.


AUDIO AND VIDEO

Problem:  Why am I having difficulty playing sounds, animations,
videos or simulations?

Solution:  World Book requires Quick Time 2.1.2.  Go into the Windows
directory and run the QT Install for Win 3.1 or the QT32 Install
files for Win 95.  This will install the necessary components to run
your animations or simulations.

Problem:  Sometimes I experience choppy video and/or chipmunk sounds
during sound play.

Solution:  QuickTime installs with default settings which you may
need to change.  Follow these steps:

1.   Select Settings in Win 95 or Main on Win 3.1.
2.   Select the Control Panel.
3.   Select QuickTime.
4.   Once in Quick Time settings, select More.
5.   Select the Video tab.
6.   Under Draw Method, select Video Driver NOT Video Hardware.
7.   Select "Apply to your Settings".

Problem:  Other programs previously installed on my computer that
included videos no longer play.

Solution:  The World Book Multimedia Encyclopedia includes QuickTime
for Windows, version 2.1.2. Some older programs may not support this
release of QuickTime.

Problem:  Videos or audios in World Book Multimedia Encyclopedia are
stopping or flickering.

Solution:
For Windows 95:  click START at the bottom of the screen;
select SETTINGS, select CONTROL PANEL, double click QUICKTIME; select
MORE at the bottom of the window, select the VIDEO tab at the top of
the window; under OPTIMIZATION DRAW METHOD select VIDEO DRIVER; select
APPLY, (the system will ask "Do you want to apply modifications?"),
select YES.  Follow the same procedures to change the settings for
the 16-bit version of QuickTime.

For Windows 3.1:  double-click the CONTROL PANEL icon in the Main
program group; double-click the QUICKTIME control panel icon; select
MORE at the bottom of the window; select the VIDEO tab at the top of
the window; the VIDEO PAGE will appear; select VIDEO DRIVER in the
DRAW METHOD box; select APPLY; click CLOSE to shut down the QUICKTIME
control panel.


MONITOR SETTINGS

Problem:  I am having problems viewing my Distance Calculator or other
media.

Solution:  The World Book Multimedia Encyclopedia does not support
24-bit colour.  You must select 16-bit (or lower) colour from your
monitor display settings.  In Windows 95:  open CONTROL PANEL and
select DISPLAY.  In Windows 3.1:  select the Main program group and
close Windows setup, then change SYSTEM SETTINGS.  Follow the
instructions to set up your computer's display.


SOFTWARE REGISTRATION

Software Registration is used to access and update the World Book
Multimedia Encyclopedia Software Customer Profile and to register the
World Book Multimedia Encyclopedia with World Book/IBM.  This
information should be kept current and registered with World Book/IBM
on an annual basis in order to receive the benefits of being a World
Book/IBM customer.  The World Book/IBM software registration section
contains the information and the instructions on how to register
World Book/IBM software by modem, telephone, fax, or postal service.

Problem:  When I register via modem, how can I determine my
Communication Settings?

Solution:  When registering your copy of World Book via modem, a
screen appears prompting you to enter your Communication Settings.
The IBM Software Registration Tool will automatically detect the COM
port on which your modem is located.  If you are dialing out from a
phone number that requires you to enter a dial prefix, enter that
number with a comma directly after it in the box named DIAL PREFIX
(for example, many businesses require you to dial the number 9 before
dialing the phone number so you would enter "9," in the DIAL PREFIX
box.)

Problem:  When I register via fax or mail, how do I enter the
registration number I receive from World Book/IBM?

Solution:
For Windows 95:  click START at the bottom of the screen;
select PROGRAMS, select WORLD BOOK, select SOFTWARE REGISTRATION.
The Software Registration Tool screen will appear; select ENTER
REGISTRATION NUMBER, click CONTINUE.  Enter the registration number
you received from World Book/IBM in the box labelled REGISTRATION #;
click OK.

For Windows 3.1:  select the PROGRAM MANAGER; select the WORLD BOOK
group; select the SOFTWARE REGISTRATION icon.  The Software
Registration Tool screen will appear; select ENTER REGISTRATION
NUMBER, click CONTINUE.  Enter the registration number you received
from World Book/IBM in the box labelled REGISTRATION #; click OK.

Problem:  What is the difference between my CD-Key number (located on
the back of the disc holder) and the registration number I receive
when I register with World Book/IBM?

Solution:  The CD-Key number located on the back of the disc holder
containing the World Book Multimedia Encyclopedia allows you access
to the program.  During installation of World Book, you will be
prompted to enter this number in order to continue.  The registration
number you receive when you register with World Book/IBM allows you
to connect to World Book's Updating Service to download articles and
features that keep your encyclopedia current.  Also, by registering
with World Book/IBM, you will be able to receive information about
new releases, upgrades, or new versions of this product.  IBM will be
able to notify you of future software offerings and promotions that
may be of interest to IBM customers.  As a registered IBM software
customer, you may select not to receive any of these benefits.

Problem: I am experiencing a corrupt screen in the Software
Registration tool.

Solution:  To fix this, reboot your system after you reinstall World
Book.  Then run the Software Registration tool.  This will clear up
the corrupt screen.  Also make sure you reinstall into the same
original directory.

Problem:  Whenever I attempt to go online, I see the following
message:  "Unable to register:  failed to launch registration
program."  As a result, I am unable to go online.

Solution:  You are seeing this message because there are not enough
system resources available to launch the registration program.  To
solve this problem, register the World Book Multimedia Encyclopedia
before you attempt to go online.


DOWNLOADING

Problem:  While downloading, you disconnect the World Book program
and it stops responding.

Solution:  Do not disconnect or terminate your ISP session while the
World Book program is downloading information.


PROBLEMS ACCESSING WEB SITES

Problem:  While using the World Book Multimedia Encyclopedia, I am
unable to access web sites and I see the following message:

"Unable to launch your web browser.  If your web browser is running,
close it and try your selection again.  If no web browser is running,
there may be low resources available.  Close other applications and
try your selection again."

Solution:  First, verify that your configured browser is still
installed.  If this does not work, go to the Web browser field of the
Configuration dialogue box.  Check if your web browser contains a long
file name.  If it does, you may need to change the path to DOS (8-
character) files names.

For example, if your command line says:
"c:\Program Files\Netscape\Netscape.exe"

Change the path to:
"c:\progra~1\netscape\Netscape.exe"