Internet Explorer 3.0 Promotional

home *** CD-ROM | disk | FTP | other *** search

/ Internet Explorer 3.0 Promotional / Internet_Explorer_30_Promotional_CD.iso / readme.txt < prev next >

Wrap

Text File | 1996-09-11 | 14.5 KB | 390 lines

------------------------------------------------------------ README for Internet Explorer Starter Kit August l996 ------------------------------------------------------------ (c) Copyright Microsoft Corporation, 1996 This document provides complementary or late-breaking information to supplement the Internet Explorer Starter Kit documentation. You can also look at the Microsoft Web site for the latest information. ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Readme.txt on screen in Notepad, maximize the Notepad window. To print Readme.txt, open it in Notepad or another word processor, and then use the Print command on the File menu. CONTENTS ======== LIST OF OTHER READMES IN INTERNET EXPLORER STARTER KIT KNOWN ISSUES Video Card Requirements Compatibility with Windows NT 4.0 Installing Internet Extras Reinstalling Microsoft Internet Explorer INTERNET CONNECTION TROUBLESHOOTING Internet Service Providers Chosen from Connect to the Web Now! MSN General Connection Troubleshooting Information Knowledge Base Modem Troubleshooting Internet Connection Configuration for Windows 95 Internet Connection Configuration for Windows 3.x ADVANCED TROUBLESHOOTING Trouble Connecting to Web Sites LIST OF OTHER READMES IN INTERNET EXPLORER STARTER KIT ====================================================== - Support.txt. Provides information about Microsoft product support services in the United States, Canada, and world-wide. It describes types of support services, their telephone numbers, prices, and cost. Support.txt can be found on the root of the this Compact Disc. - Internet.txt. Provides information about running Internet Explorer 3.0. Internet.txt can be found in the directory where you installed Internet Explorer. - Readme.txt files can also be found in the root directories of the following Internet Extras: NetMeeting, Internet Mail and News, Comic Chat, ActiveX Control Pad, and Web Publishing Wizard. KNOWN ISSUES ============ Video Card Requirements ----------------------- Internet Explorer Starter Kit is optimized for video cards that support 256 colors--the standard for Web content. Some computers that have video cards set to display 16 colors can display 256 or more colors. You can enable 256-color support on these computers by double-clicking the Display icon in Control Panel and then clicking the Settings tab. Then, in the Color Palette box, click 256 Color in the drop-down menu. Or you can contact the hardware manufacturer of your video card to find out whether it can support 256 colors. Compatibility with Windows NT 4.0 --------------------------------- The Internet Connection Wizard as well as NetMeeting, SurfWatch and Hellbender Internet Extras are not yet available for Microsoft Windows NT(R) 4.0. NetMeeting should be available soon. Keep checking http://www.microsoft.com/ie/ for it and other new Internet products. For Internet configuration information for Windows NT 4.0, see the "Connecting to Internet" topic in Windows NT 4.0 online Help. Installing Internet Extras -------------------------- Some of the programs on the Internet Explorer Starter Kit compact disc might not work properly unless you have successfully installed the Internet Explorer Starter Kit software. Reinstalling Microsoft Internet Explorer ------------------------------------------ Windows 95/NT 4.0: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Click Microsoft Explorer 3.0, and then click Add/Remove. 4. Click Yes when prompted. 5. Reinsert the Internet Explorer Starter Kit compact disc in your CD-ROM drive, and then follow the directions on your screen. Windows 3.1: 1. Insert the Internet Explorer Starter Kit compact disc in your CD-ROM drive. 2. In Program Manager, open File Manager, and then in the toolbar, click the icon for your CD-ROM drive. 3. In the WIN31 directory of the compact disc, double-click IESK.EXE, and then follow the directions on your screen. 4. After installation is complete, you can restart the Internet Explorer Starter Kit Demo by clicking SETUP.EXE, which is located in the root directory on the compact disc. INTERNET CONNECTION TROUBLESHOOTING =================================== Internet Service Providers Chosen from Connect to the Web Now! -------------------------------------------------------------- If you connected to the Internet by using one of the Internet service providers (ISPs) available on Connect to the Web Now!, your Internet connection information was automatically entered into your computer. If you had trouble connecting, call the Internet service provider you chose. MSN -------------------- Unless noted, all MSN Member Support telephone numbers are toll-free. Country Member Support Number Australia 02 9934 9000 (Sydney local number) Austria 0660 5829 Belgium (Dutch) 0800 13867 Belgium (French) 0800 13721 Canada (English) 800 386 5550 Canada (English TDD) 800-840-9890 Canada (French) 800 952 1110 Colombia 9801 52820 Denmark 80 01 81 61 Finland 0800 1 13272 France 0591 7242 Germany 0130 814479 Guam 800 215 6985 Hong Kong 800 5373 Hungary 00800 12416 Ireland 1800 709904 Israel 177 440 3796 Italy 1678 76720 Japan 0031 44 4192 Luxembourg 0800 2976 Malaysia 800 5057 Mexico 95 800 2156987 Netherlands 06022 2081 New Zealand 0800 441901 Norway 800 11778 Portugal 0505 32 96 32 Russia 956 0885 Singapore 800 4481045 South Africa 0800 991027 South Korea 0078 441 3791 Spain 90099 32 77 Sweden 020 795 173 Switzerland (French) 155 4719 Switzerland (German) 155 4718 Switzerland (Italian) 155 3859 Taiwan 0080 444017 United Kingdom 0800 750800 United States 800 386 5550 United States (TDD) 800-840-9890 Venezuela 8001 2705 If the country you are calling from is not listed above, you can call one of the numbers below for English language assistance: North & South America +1 813 579 1668 All other countries +44 181 247 9042 For questions about using The Microsoft Network once you're connected, please click Member Assistance in MSN Central. Then double-click Member Support, and double-click the MSN Help Desk. General Connection Troubleshooting Information ---------------------------------------------- When you dial in to your Internet service provider, you use the TCP/IP network protocol to establish a network connection with your ISPÆs computers. A network protocol enables computers to communicate with each other and exchange information. Most likely, you are also using another protocol called the Point to Point Protocol (PPP). PPP enables your computer to use TCP/IP with a modem rather than a network adapter. A TCP/IP network requires you to name your computer with a unique number, or address, to differentiate it from other computers on the network, in this case the Internet. The address is called an IP address. Your IP address might be fixed (referred to as a "static" IP address) or it might be dynamically assigned to you by the computer you log into. Your ISP supplies you with IP address numbers for several different computers and instructions on how to configure the TCP/IP protocol so that your computer can connect to and "talk" to their computers. Without these numbers, you will be unable to connect. If you cannot connect to the Internet, ask the following general software questions: 1. Has this configuration ever worked? 2. If it did work previously, what has changed? Have you added new hardware or software? Installing new software might accidentally overwrite an older piece of software that your Internet programs rely on. 3. Have you used ScanDisk or CHKDSK to verify that there are no other problems with your hard disk? 4. Have you checked for viruses? If you still cannot connect to the Internet, ask the following general hardware/modem questions: 1. Is the modem attempting to dial? If it is dialing properly, you should hear a dial tone, followed by a sequence of tones, much as you hear when you place a telephone call. 2. If the modem is able to dial, can you hear it trying to connect to another modem? 3. If the modem is connecting, are you able to log on? What do you see when you attempt to log on? Knowledge Base ------------- You can also find helpful information online by accessing the Microsoft Knowledge Base via the World Wide Web. Type the following address in the Address box of Internet Explorer: http://www.microsoft.com/kb/ Then press ENTER. Once connected, you can easily look up known error messages and perform searches for solutions to other common problems. Modem Troubleshooting --------------------- 1. If the modem is an external modem, make sure it is attached securely to the correct COM port and that the power is on. 2. Make sure that the wire between the modem and the telephone jack is connected firmly to both outlets. 3. Check to see whether the correct modem is installed in the Modem Setup dialog box. In the Internet Explorer program group, double-click the icon labeled Make A New Connection, and then click the Dial Properties button to see if the listed modem matches the one installed on your computer. If the correct modem is not installed, run modem detection again. 4. To rerun modem detection, open the Internet Explorer group, and then double-click the New Connection icon. Type a name for the connection, and then click OK. Select a Program Manager group where you want to install the icon, and then click OK. In the Connect To dialog box, click the Properties button, and then click the Modem tab. Click the Change Modem button to run modem detection. If modem detection doesn't select the correct modem, try selecting your modem from the list of available modems. 5. Test the modem in another communications program, such as Terminal. 6. Open an MS-DOS window, and try to send an echo command to the modem by typing: ECHO ATDT > COMx where x is the port the modem is attached to. 7. Restart your computer in MS-DOS mode and repeat the previous step. This command tests the modem at the hardware level. If the modem does not respond (you should hear a dial tone), or if you receive an error message such as "error writing to port" or "write fault error," your hardware might have a problem and you might want to take it to a hardware technician for testing or repair. Internet Connection Configuration Troubleshooting for Windows 95 ---------------------------------------------------------------- To check your Internet connection configuration: 1. Double-click the Internet icon in Control Panel, and then click the Connection tab. Make sure there is a check mark in the box next to Connect To The Internet As Needed. Check the drop-down menu to make sure that the correct Dial-Up Networking connection is selected. 2. Click Properties, and then in the dialog box, click Server Type. Make sure the server type is set to PPP: Windows 95, Windows NT 3.5, and Internet. 3. Click TCP/IP Settings, and compare the settings in this dialog box with those that your Internet service provider gave you. Internet Connection Configuration for Windows 3.x ------------------------------------------------- The Windows 3.x version of the browser is set for DHCP, by default. When a user logs in, a DHCP server assigns an IP address. If the Internet service provider supplies the user with a static IP address, the only workaround is to edit one of the connection files in the Explorer directory. To edit the file 1. Using any text editor (such as Notepad), open a .con file. 2. Look at the Description line to see if the file corresponds to the connection icon. If this is not the correct file, close the file and open the next .con file. Repeat until you locate the correct .con file. 3. Once you have located the correct file, modify the following lines in the IP] section to match the settings you need to use. - UseSpecificIpAddr = No / Yes This should be set to Yes if your Internet service provider assigned you an IP address. - SpecificNameServers = No / Yes This should be set to Yes if your Internet service provider assigned you a specific DNS address. - SpecificIPAddress=0.0.0.0 This should be set to the IP address assigned to you by your Internet service provider. It is not used unless the "UseSpecificIpAddr=" line is set to Yes. - DNSAddress=0.0.0.0 DNSAddress2=0.0.0.0 These are the Name server and Backup Name server. Enter these addresses if they were provided by your Internet service provider. These lines are ignored if the "SpecificNameServers=" line is set to No. ADVANCED TROUBLESHOOTING ======================== Trouble Connecting to Web Sites ------------------------------- If you can connect to the Internet, but cannot access any Web sites, you can determine whether your Internet service providerÆs servers are operating correctly. Windows 95 includes a utility called ping, which tests for the presence of another computer on a TCP/IP network. To use ping 1. Open an MS-DOS window. 2. Change to the Windows directory. 3. At the command prompt, type the following: PING 127.0.0.1 This tests your computerÆs TCP/IP stack. You should receive a reply. If not, you might want to remove the TCP/IP components from the Network properties in Control Panel, restart your computer, and then reinstall them. 4. Try the PING command again, this time with the name of your ISP's name server (the server's name and the IP address should be included with the other IP address information supplied by your ISP). Then press ENTER. You should receive a message when the ping command locates the name server. You will either receive a reply or the request will time out. (If the request times out, it means the server is currently unavailable or cannot resolve the name of the server to an IP address.) Try to ping the name serverÆs address. If there is still no reply, contact your ISP for further assistance.