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---------------------------------------------------------------------------- Microsoft Internet Explorer 3.0 README for Product Support July 1996 ---------------------------------------------------------------------------- (c) Copyright Microsoft Corporation, 1996 This document provides complementary or late-breaking information to supplement the Microsoft Internet Explorer 3.0 and Internet Mail and News documentation. ------------------------ How to Use This Document ------------------------ To view Support.txt on screen in Notepad, maximize the Notepad window. To print Support.txt, open it in Notepad or another word processor, and use the Print command on the File menu. -------- CONTENTS --------- Product Support Within the United States and Canada Microsoft AnswerPoint AnswerPoint Information Services AnswerPoint Standard AnswerPoint Priority Text Telephone Product Support Worldwide Microsoft TechNet, Technical Information Network --------------------------------------------------- Product Support Within the United States and Canada --------------------------------------------------- Microsoft AnswerPoint --------------------- In the event you have a technical question regarding Microsoft Internet Explorer 3.0 or Internet Mail and News, please refer to the support offerings below. Microsoft's support offerings range from no-cost and low-cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Technical Support section in online Help for detailed information. Microsoft support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. Information Services AnswerPoint Information Services provides you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low and no cost Information Services 24 hours a day, 365 days a year. Internet services and The Microsoft Network (MSN): Access the Microsoft Frequently Asked Questions, Software Library, Knowledge Base, customer-to- customer newsgroups, and other technical information on the Internet and MSN. * On the World Wide Web and MSN, go to http://www.microsoft.com/support/ * For FTP access, go to ftp://ftp.microsoft.com Microsoft TechNet: CD-ROM-based Microsoft TechNet is the front-line resource for fast complete answers to technical questions on Microsoft desktop and systems products. For more information or to subscribe to Microsoft TechNet, call (800) 344-2121. Microsoft Developer Network Library (MSDN): CD-ROM-based MSDN is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. For more information or to subscribe, call (800) 759-5474. Microsoft Download Service (MSDL): Direct modem access to a variety of technical information is available on MSDL by dialing (206) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit. Microsoft FastTips: This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the following FastTips numbers: Desktop applications: (800) 936-4100 Development products: (800) 936-4300 Desktop Systems products: (800) 936-4200 Business Systems: (800) 936-4400 AnswerPoint Standard -------------------- In the United States and Canada, no-charge support for Internet Explorer is available for customers who have a Microsoft package that includes this product. This support may be used for the version that was included in the package as well as any upgrades. Support is provided for 90 days after you make your first call to a Microsoft Support Engineer. -In the United States, call (206) 635-7123 between 6:00 A.M and 6:00 P.M. Pacific time. -In Canada, call (905) 568-4494 between 8:00 A.M and 8:00 P.M. Eastern time. Both of these services are available Monday through Friday, excluding holidays. Note: If your Microsoft product was pre-installed or distributed with your computer, or provided by an Internet service provider, the computer manufacturer or the Internet service provider is responsible for providing your product support. Microsoft's fee-based Priority Support and our Information Services are available regardless of how you obtained Internet Explorer. AnswerPoint Priority -------------------- Microsoft AnswerPoint offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, excluding holidays, in the U.S. In Canada, the hours are from 6:00 A.M to midnight, 7 days a week, excluding holidays. * In the United States, call (900) 555-2000; $35 (U.S.) per incident. Charges appear on your telephone bill. Not available in Canada. * In the United States, call (800) 936-5700, at $35 (U.S.) per incident; in Canada, call (800) 668-7975, at $50 (CDN) per incident. These services are billed to your VISA, MasterCard, or American Express card. For more information about Priority support offerings, including annual contracts, call Microsoft Support Sales and Information at (800) 936-3500. --------------- Text Telephone --------------- Microsoft text telephone (TT/TDD) services are available for the deaf or hard- of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948. In Canada, using a TT/TDD modem, dial (905) 568-9641. ------------------------- Product Support Worldwide ------------------------- The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Product Support Services Worldwide section in online Help. Area Telephone Numbers ------------------------------------------------- Argentina Microsoft de Argentina S.A. Technical Support: (54) (1) 314-0560 Australia Microsoft Pty. Ltd. Technical Support: (61) (02) 870-2131 Austria Microsoft Ges.m.b.H. Standard Support: Installation and Handling Windows: 0660-6510 General information about the Microsoft support in Central Europe: Fax: 0049/2622/167006 Belgium Microsoft NV Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Bolivia See Argentina Brazil Microsoft Informatica Ltda. Technical Support: (55) (11) 871-0090 Canada Microsoft Canada Inc. Microsoft Support Network: Standard Technical Support Phone: 1 (905) 568-4494 Priority Support Information: 1 (800) 668-7975 Text Telephone (TT/TDD): 1 (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Technical Support: (214) 714-9100 Chile Microsoft Chile S.A. Personal Operating Systems Phone: 56-2-330-6222 Colombia Microsoft Colombia Technical Support: (571) 618 2255 Czech Republic Microsoft s.r.o. Technical Support Phone: (+42) (2) 2451 0554 or 53 52 56 (Windows 95 only) Denmark Microsoft Denmark AS Technical Support: (45) (44) 89 01 11 Dubai Microsoft Middle East Phone: (971) 4 513 888 Ecuador Corporation Microsoft del Ecuador S.A. Technical Support: (593) (2) 463-094 England See United Kingdom Finland Microsoft OY Product Support: (358) (90) 525 502 500 For Technical Support, please contact your local dealer. France Microsoft France Technical Support: (33) (1) 69-86-10-20 French Polynesia See France Germany Microsoft GmbH Standard Support: Installation and Handling Windows: 089-3176-1110 Windows 95: 089-3176-1115 General information about the Microsoft support in Central Europe: Fax: 02622/167006 Greece Microsoft Phone: (30)(1) 6806-775 Hong Kong Microsoft Hong Kong Ltd. Technical Support: (852) 2804-4222 Hungary Microsoft Hungary Phone: (+36) (1) 267 4636 Iceland See Denmark India Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813 Indonesia Indonesia - Jakarta Technical Support: Phone: (6221) 572-1060 Fax: (6221) 573-2077 Ireland See United Kingdom Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Italy Microsoft SpA Technical Support: (39) (2) 7039-8351 Japan Microsoft Company Ltd. Technical Support: (81)(424) 41-8700 Support Sales: 0120-37-0196 Korea Microsoft CH Technical Support: (82)(2) 563-0054 Latin America Microsoft Latin American Headquarters Technical Support: (214) 714-9100 Liechtenstein See Switzerland (German-speaking) Luxembourg Microsoft NV Technical Support: +32-2-513 32 74 (Dutch-speaking) +32+2-502 34 32 (English-speaking) +32+2-513 22 68 (French-speaking) Malaysia Microsoft (Malaysia) Sdn Bhd (60-3) 793-9595 Mexico Microsoft Mexico, S.A. de C.V. Technical Support: Operating Systems: (52) (5) 325-0912 Netherlands Microsoft BV Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking) New Zealand Microsoft New Zealand Ltd. Technical Support: Phone: 64 (9) 357-5575 Northern Ireland See United Kingdom Norway Microsoft Norway AS Technical Support: (47) (22) 02 25 50 Papua New Guinea See Australia Paraguay See Argentina Peru See Latin America Phillippines Phone: (632) 811-0062 Technical Support: Phone: (632) 892-2295/2495 Poland Microsoft Sp.z o.o. Technical Support: (+48) (2) 6216793, (+48) (71) 441357 Portugal Microsoft, Lda. Technical Support: (351) 1 4409280, 81, 82, or 83 Republic of China Microsoft Taiwan Corp. Technical Support: (886) (2) 508-9501 Republic of Ireland See United Kingdom Russia Microsoft A/O Fax: (+7) (502) 224 50 45 Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd. Technical Support: Phone: (65) 337-9946 Slovenia/Slovenija Microsoft d.o.o Technical Support: +386 61 123 23 54, +386 64 331 020 Slovak Republic Microsoft Slovakia s.r.o. Technical Support: (+42) (7) 312083 South Africa Microsoft South Africa Technical Support (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100 Spain Microsoft Iberica SRL Technical Support: (34) (1) 807-9960 Sweden Microsoft AB Product Support: (46) (0) 8-752 09 29 Information about Technical Support: (46) (0) 8 752 09 29 Switzerland Microsoft AG Phone: 01-839 61 11 Technical Support (French-speaking): 022-738 96 88 General information about the Microsoft support in Central Europe: Fax: 0049-2622-167006 Thailand Microsoft Thailand Ltd. Technical Support: Phone: (662) 632-0360, 61, 62, 63 Turkey Microsoft Turkey (90) 212 2585998 United Kingdom Microsoft Ltd. Product Support Services Telephone Support: Personal Operating Systems: (01734) 271000 Advanced Systems Support: (01734) 270007 Microsoft Ltd. Phone: (01734) 271007 Uruguay Technical Support: (598) (2) 77-4934 Venezuela Corporation MS 90 de Venezuela S.A. Technical Support: (582) 265-4337 Wales See United Kingdom Microsoft TechNet, Technical Information Network ------------------------------------------------ Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based applications. As a TechNet user you receive: * Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information * Twelve monthly supplemental (drivers and patches) compact discs containing the Microsoft Software Library * A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET) * WinCIM, a Windows-based application for accessing CompuServe * A 20 percent discount on Microsoft Press books For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary, or call (303) 684-0914. INTERNET CONNECTION TROUBLESHOOTING =================================== Internet Service Providers Chosen from Connect to the Web Now! -------------------------------------------------------------- If you connected to the Internet by using one of the Internet service providers (ISPs) available on Connect to the Web Now!, your Internet connection information was automatically entered into your computer. If you had trouble connecting, call the Internet service provider you chose. MSN -------------------- Unless noted, all MSN Member Support telephone numbers are toll free. Country Member Support Number Australia 02 9934 9000 (Sydney local number) Austria 0660 5829 Belgium (Dutch) 0800 13867 Belgium (French) 0800 13721 Canada (English) 800 386 5550 Canada (English TDD) 800-840-9890 Canada (French) 800 952 1110 Colombia 9801 52820 Denmark 80 01 81 61 Finland 0800 1 13272 France 0591 7242 Germany 0130 814479 Guam 800 215 6985 Hong Kong 800 5373 Hungary 00800 12416 Ireland 1800 709904 Israel 177 440 3796 Italy 1678 76720 Japan 0031 44 4192 Luxembourg 0800 2976 Malaysia 800 5057 Mexico 95 800 2156987 Netherlands 06022 2081 New Zealand 0800 441901 Norway 800 11778 Portugal 0505 32 96 32 Russia 956 0885 Singapore 800 4481045 South Africa 0800 991027 South Korea 0078 441 3791 Spain 90099 32 77 Sweden 020 795 173 Switzerland (French) 155 4719 Switzerland (German) 155 4718 Switzerland (Italian) 155 3859 Taiwan 0080 444017 United Kingdom 0800 750800 United States 800 386 5550 United States (TDD) 800-840-9890 Venezuela 8001 2705 If the country you are calling from is not listed above you can call one of the numbers below for English language assistance: North & South America +1 813 579 1668 All Other Countries +44 181 247 9042 For questions on using The Microsoft Network once you're connected, please click Member Assistance in MSN Central. Then double-click Member Support, and double-click the MSN Help Desk. 
