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SUPPORT.TXT
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The WWIV Support Network
========================
WWIV is rapidly growing in popularity and many people are considering
using it for their BBS. Unfortunately, there isn't enough established
support. There are BBS's which offer help for WWIV Sysops, but these aren't
advertised. The only way to get help with WWIV was to look hard for it.
That is why the concept of the 'WWIV Support Board' came into being. The
basic idea is to establish a group of BBS's nationwide which are capable of
helping other Sysops and prospective Sysops with WWIV installation, program
files, help and hints.
In the original documentation which came with WWIV, there was only one
BBS mentioned where users could call for help. That was of course Wayne
Bell's, the author of WWIV. But consider this: over the weekend Wayne could
receive as many as 90 pieces of feedback. His board averages at least 70%
activity per day. Very recently Wayne had 171 pieces of feedback waiting
when he got back from a 5 day trip. 80% of these questions could be
answered by someone else. And most WWIV-related files may also be found on
other BBS's as well.
Enter the WWIV Support Board. There are many WWIV Sysops who are eager
to help other people set up their own BBS. They are very knowledgable about
the inner workings of WWIV, and often have megabytes worth of WWIV-related
files available. If you run such a system, you can help!
As an the Sysop of an Official WWIV Support Board, you would be qualified
to offer other WWIV Sysops help for their BBS. A Sysop in need could ask
you for help and you would be able to respond to his questions. Help could
range anywhere from installation problems to the most complex problems. If
one Support Board Sysop doesn't know how to help you, then that Sysop can
ask other Support Sysops if they can help. If not, then the problem can be
brought to Wayne Bell's attention.
Also, as a WWIV Support BBS, you would have the very latest in WWIV
Support Files, such as Games, Modifications, and other miscellaneous files
that WWIV Sysops might look for. Remember, the idea of the Support Network
is to give WWIV Sysops alternate places to find things for their boards
other then Wayne Bell's System. Thus, reducing the traffic flow on his
system and increasing the total WWIV Support available.
In order to be effective, there should be some standard features that
WWIV Sysops may find on all the boards in the Support Network. Due to this
fact, there are some certain requirements that a potential Support Board
must fulfill.
WWIV Support Board Requirements
===============================
The requirements for becoming an official WWIV Support Board are as
follows:
1. You must be a registered WWIV Sysop.
You must be a WWIV Expert. You should know WWIV like the back
of your hand. You should know all of WWIV's commands, and how
to use them. You also should have the knowledge to help another
Sysop put up a WWIV System from the ground up. More importantly
you should be prepared to answer questions from sysops across
the United States.
2. Your BBS must have been running for a minimum of 3 months. You
must promise to continue the BBS for at least 3 months into the
future. It is imperative that your system remain OPEN for
obvious reasons.
3. You must offer at least one WWIV-Related message base. The more
WWIV-Related message bases you offer, the better your WWIV
Support Board will be. Some good examples of these Message
Bases that you could have would be WWIV Modifications, WWIV
Sysop Boards, And maybe some Technical Help Boards.
4. You must offer at least one WWIV-Related file transfer
directory. As with the message bases, the more files you have
to offer, the better. You must not enforce an Upload/Download
ratio for WWIV Sysops either, as most of them would be calling
Long Distance.
5. Your must be familiar with WWIVnet. It would be helpful if
your BBS were a part of WWIVnet, but this is not absolutely
necessary. However, you should know how it works and how to
help someone get started in the Net. If you are an Area
Coordinator, it is a good chance that you already fulfill most
of these requirements.
6. You should know how to work with WWIV Source Code. Since you
have registered and have the WWIV Source Code, it would be quite
helpful if you were knowledgable enough about C to help someone
else get started. How to compile WWIV, how to add
modifications, etc.
The rest is up to you. Having 10 megs of WWIV files, 7 WWIV-related
message bases, and a staff of competent assistant sysops would greatly
increase your total support. Handing out your phone number, keeping in
touch with authors of WWIV games, mastering Turbo C, it all depends on how
much you are willing to put into it. But the best qualification is that you
are willing to help in whatever way you can. Helping at least one person
set up WWIV from the ground up should give you plenty of satisfaction.
Whether you meet or EXCEED these requirements, you are there to help.
Once you have fulfilled the previous obligations, you must complete the
following form and send it to Wayne Bell through the U.S. Mail. He will
send you a letter in reply. Once you receive notification that you are now
an Official WWIV Support Board, you may start to announce it on your BBS and
in BBS lists! You may also decide to put that in your Welcome Message and
on WWIVnet Sub-Boards.
Remember, that as the Sysop of a WWIV Support Board, you have become an
Official WWIV Representative. You will have the responsibility of providing
accurate information to other WWIV Sysops. Any help you offer to those in
need will reflect on you, your board, and WWIV as a whole.
The concept of the WWIV Support Network was conceived by Eric Golden with
the initial inspiration of Bill Curran, Doug Fields, Sam Kerns, and Michael
Coyne. Special Thanks go to Mike Bateman, Joseph Rybaczek, and Jason Bittle
for helping with the final drafts. The Support Network is still alive, thanks
to the persistance of Joseph Rybaczek for trying to keep it going. I would
like to extend extreme gratitude to anyone who is willing to run a Support
Board.
WWIV Support Board Registration Form
====================================
Name: ___________________________________________ (____) ____________
(Voice Phone)
Address: ______________________________________________________________
(Street name and number)
______________________________________________________________
(City) (State) (Zip Code)
BBS Name: _______________________________________ (____) _____________
(BBS phone no.)
Name of Sysop: ______________________________ WWIV version: __________
WWIVnet Node: ______ BPS: ______ MB On-Line: ______ Users: ________
Month/Year you registered WWIV: _____________ WWIV Reg # ____________
My BBS has been up since: ____________ Number of Callers: ___________
[ ] My Board is PCPursuitable through Pursuit Node: _________________
[ ] My Board is Starlinkable through Starlink Node: _________________
Describe the activity level of your BBS: ______________________________
_______________________________________________________________________
( You may include a separate sheet to describe some of the features
you offer, and any comments you may have about this file. )
I certify that my BBS meets or exceeds the above requirements to
become an official WWIV Support Board. If I do not meet up with the
Standards of "The WWIV Support Network" I understand that my system
may be removed from the Support list.
____________________________________________________ _______________
(Your Signature) (Date)
Please send completed form to: Wayne Bell
904 Silver Spur Road #636
Rolling Hills Est, CA 90274